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Review: Moving company significantly damaged my hardwood floors while moving an armoire into my bedroom on July **, 2013. Their work was very sloppy (the damage was extensive) and the damage could have easily been prevented. In fact I hired 3 guys instead of 2 just to insure that the armoire be handled carefully. [redacted] has not offered any (partial) refund, and he has delayed at every step of the process in my attempts to get him to cover the cost of repairing the damage. It has now been five months and he still has not sent money to cover the damage, despite my repeated calls and emails to him. In addition, I requested that he reimburse me for the cost of getting the repair work done by the company I had originally hired to refinish my floor. The work had originally been done just 5 months before the damage, and it was excellent work. [redacted] wants only to pay for his own, cheaper flooring company. I have argued that the company I had used is more expensive because they do a superior job, have an excellent reputation and provide excellent service. He insists he will only pay for the cheaper company, whose work I don't know and who has been very slow and unresponsive in my dealings with them (they came to survey the damage). I think it is fair and ethical that [redacted] make me whole for the damage by agreeing to cover the cost of my choice of company - I want the work done well and done right, and I cannot trust his recommendation, especially since I cannot trust him. His company's work was substandard, and his handling of the aftermath has been substandard.Desired Settlement: As above, I am seeking restitution for the damage. I want [redacted]'s company to cover the cost of repair work to my specifications (ie, work done by my choice of company which is the company that had done the work originally; the entire floor should be redone so that the floor is even, not just repaired in the 3 specific areas where the damage was done, which is cheaper but would leave the floor uneven) The estimate from the company I wish to use is $1200 plus tax = $1303.50. I had faxed [redacted] a copy of a written estimate by my company. So I am seeking $1303.50.

Thank you

Business

Response:

Since this is our first complaint with Revdex.com, we are very sorry that [redacted] is unhappy. He is a valued repeat customer of ours, and we know that he was very happy with his first move. Damage allegedly occurred to his flooring while moving a 400 pound Armoire. When [redacted] called our office to report the damage, we sent a floor refinisher to assess the damage and cost to repair. It did take several weeks for the flooring company to get to the house, since they were still backed up with priority jobs from Hurricane Sandy. The estimate was $600 plus tax totaling $651.75. [redacted] wanted to use the company which originally worked on the flooring, however their estimate was more then double our reputable refinisher.

[redacted] signed our Bill Of Lading and opted a $.30 per pound valuation, which was at no additional cost to him. Contractually we are only bound to pay $120. However, keeping our excellent reputation and having a satisfied customer was worth the additional cost to us. As we prepared the check for $651.75, we received the complaint notice from Revdex.com, so we held off mailing it out. We have copies of the signed Bill Of Lading, and the check for $651.75. We value [redacted] as a repeat customer and want to resolve this matter in a fair manner.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

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Description: MOVERS

Address: 22 Industrial Blvd., Suite 5, Medford, New York, United States, 11763

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