Get R Done Automotive

Revdex.comAttn: Lou Ann PedersenID #: [redacted] NYS Rt 3Re: [redacted] ***February 7, 2017Response NarrativeCustomer, [redacted] brought his Subaru Impreza WRX STI to our facility on 02/25/claiming his engine was overheating and in need of a radiatorHis request was for us toinstall his new radiator that he suppliedAfter installing the new radiator and adding coolant along with bleeding the system, we conducted a pressure test as this is standard to check forleaksThe pressure test revealed the motors cylinder head gasket was leaking and oil was mixing with the coolant in addition to the motor was making a lower end noiseWe advised the customer that antifreeze had mixed with the oil and he would need to replace the motor as permanent damage had been done to the lower blockBeing is this model Subaru is the \VRX STI, which is Subaru's race edition, the motors even used are $and up on [redacted] junkyard data baseThe customer opted with having his motor rebuilt instead, so we sent it to the machine shopWhile the motor was out the customer who claimed, he races the car requested a heavy duty clutch be installedBeing as the motor was out and the clutch was easilyaccessible we replaced the clutch, at the customer's request (free of charge just the cost of the clutch) ref line item under parts on work order #15597.Please also note there is no mention of a warranty on the clutch or any other work conducted due to the fact the customer stated that he races the carThis would explain a blown overheated motor and a blown clutchBeing as we did not list a warranty disclaimer as we do on part installations we assume no responsibility for even his clutch or it would have been stated on the work orderAfter reassembling the motor and testing it, the turbo was not spooling at all and was leaking oil and making a loud rattling soundThis can occur from obtaining high RPMs or lack of oil.The customer was informed of this issue and came to our facility and paid his bill and instructed us to order a new turboThe customer was satisfied with our work up until this point and so we closed out work order as it was paid in fullOn 05/we opened a new work order pertaining to the customer's turbo charger (ref work order 15891)We obtained a used turbo and installed itWe then tested the vehicle spooled the turbo and scanned it, with our Snap on Verus Pro Scann.er, revealing no codes presentWe then called the customer who inspected the vehicleThe vehicle left here running perfect and the customer was happy with no mention of a broken plug or any other issuesPlease note on either work order is the customer charged for air condition service or any AC work at all as we never were made aware there was an issue with it nor were we asked to check it.At or around the time frame of December 2016, almost seven months later we received a phone call from the customer stating he blew his front transmission case apartA shop stated a pin came loose inside his transmission and broke gearsWe called [redacted] of Watertown and explained the issue to the manager, [redacted] ***, whose opinion conceded with oursIf the clutch was not placed in properly and the pin was not secured it would have never lasted miles, let alone seven months and thousands of milesEspecially in hi performance,turbocharged vehicles, that the customer stated he frequently raced.We also called [redacted] Subaru of Watertown and explained the scenario to [redacted] in service, he agreed the pin would have worked its way out almost immediatelyIn addition we work on more Subaru's than any other independently owned service center in Jefferson CountyWe are currently replacing a motor in one now and have never had an issue such as this occur in 14years as we are very familiar with this procedureAfter stating our opinion on this issue, as well as ***'s opinion and Subaru's opinion, to Jim from the service facility in Colorado; Jimbecame very angry, and constantly screamed and cursed at us ending our dialogueIn closing we offered no warranty on the motor the transmission or the clutch due to the ownersadmitted racing tacticsIn addition when we offer a warranty we state on the work order the warranty offered, the part and the warranty boundaries (example work order #TurboWarranty)In addition we do not know the true point of failure how it occurred or any other factors and we as well as the majority of automotive repair center do not accept the diagnosis oropinions of other service centers.In closing although we regret this happened to Mr [redacted] it is our position that we did not offer a warranty on the clutch or the motor due to the nature of his driving habits and taking intoconsideration he had already blown one motor, turbo, and clutch in addition to we have no access to this vehicle to detennine point of failureOne last note, please also note our primary focus and work requested was the rebuild of the customers motorIn which we see no mention besides a broken spark plug of any issues pertaining to that rebuild.Please contact us for any additional information that is needed.Get R Done Automotive

Get R Done Automotive RepairComplaint [redacted] Complaint ID [redacted] All work listed in work order [redacted] was provided in full as statedProvided in this response is the copy of the receipts for the Catalytic converters installed.These were special order on!y.This contributed to the delay in the repairWhen purchasing special order Catalytic converters from Nissan the exact make model and vin# specific Catalytic converters off the customers vehicles must be removed and provided to the dealership at time of deliveryThis means no other catalytic converters can be substituted it must be an exact match Vin# make & model of the core converters must be provided in order to avoid $core charge X As you can see in the receipts provided directly to us from the dealership there was no core charges supplying irrefutable proof the customers Catalytic converters were replaced and returned to the dealership at time off drop off as stated.Should you need to verify this feel free to contact [redacted] This is a case of dishonest service centers misdiagnosis.Feel Free to contact us for any further information regarding this issue.SincerelyGet R Done Automotive

Attached please find all the documentation that we received from the attorney general and what we sent to the attorney general and the credit card company on Mr***. You will also find the letters from *** ***, *** *** *** and ***. As Stephen had stated
Mr*** reversed the charges the day after he picked his vehicle up. If you have any questions please contact me at *** or emai* *** . Thank You,Tasha G***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I find this a ridiculous waste of my time. The car went in with zero transmission issues. Now it won't even start. I am dumbfounded by this entire event and refuse to do business with tis company ever again. Wish I could go through the good ol' boy network of repair shops to get some backing on my issue with Get R Done Automotive services. Instead I have half the county telling me, after the fact, that this company is not very reputable and I should not have even brought my car there for service.  Unacceptable service. Now I am stuck with a $6400 used car and a loan that I had to pay for in response to not having my [redacted] repaired properly. I leave it at that.. Regards[redacted]

Get R Done Automotive RepairComplaint [redacted]Complaint ID [redacted]All work listed in work order [redacted] was provided in full as stated. Provided in this response is the copy of the receipts for the Catalytic converters installed.These were special order on!y.This contributed to the...

delay in the repair. When purchasing special order Catalytic converters from Nissan the exact make model and vin# specific Catalytic converters off the customers vehicles must be removed and provided to the dealership at time of delivery. This means no other catalytic converters can be substituted it must be an exact match Vin# make  & model of the core converters must be provided in order to avoid $140.00 core charge X 2. As you can see in the receipts provided directly to us from the dealership there was no core charges supplying irrefutable proof the customers Catalytic converters were replaced and returned to the dealership at time off drop off as stated.Should you need to verify this feel free to contact [redacted] This is a case of dishonest service centers misdiagnosis.Feel Free to contact us for any further information regarding this issue.SincerelyGet R Done Automotive

Revdex.comAttn: Lou Ann PedersenID #: [redacted]28603 NYS Rt 3Re: [redacted]February 7, 2017Response NarrativeCustomer, [redacted] brought his 2004 Subaru Impreza WRX STI to our facility on 02/25/16 claiming his engine was overheating and in need of...

a radiator. His request was for us toinstall his new radiator that he supplied. After installing the new radiator and adding coolant along with bleeding the system, we conducted a pressure test as this is standard to check forleaks. The pressure test revealed the motors cylinder head gasket was leaking and oil was mixing with the coolant in addition to the motor was making a lower end noise. We advised the customer that antifreeze had mixed with the oil and he would need to replace the motor as permanent damage had been done to the lower block. Being is this model Subaru is the \VRX STI, which is Subaru's race edition, the motors even used are $3800 and up on [redacted] junkyard data base. The customer opted with having his motor rebuilt instead, so we sent it to the machine shop. While the motor was out the customer who claimed, he races the car requested a heavy duty clutch be installed. Being as the motor was out and the clutch was easilyaccessible we replaced the clutch, at the customer's request (free of charge just the cost of the clutch) ref line item 13 under parts on work order #15597.Please also note there is no mention of a warranty on the clutch or any other work conducted due to the fact the customer stated that he races the car. This would explain a blown overheated motor and a blown clutch. Being as we did not list a warranty disclaimer as we do on normal part installations we assume no responsibility for even his clutch or it would have been stated on the work order. After reassembling the motor and testing it, the turbo was not spooling at all and was leaking oil and making a loud rattling sound. This can occur from obtaining high RPMs or lack of oil.The customer was informed of this issue and came to our facility and paid his bill and instructed us to order a new turbo. The customer was satisfied with our work up until this point and so we closed out work order as it was paid in full. On 05/26116 we opened a new work order pertaining to the customer's turbo charger (ref work order 15891). We obtained a used turbo and installed it. We then tested the vehicle spooled the turbo and scanned it, with our Snap on Verus Pro Scann.er, revealing no codes present. We then called the customer who inspected the vehicle. The vehicle left here running perfect and the customer was happy with no mention of a broken plug or any other issues. Please note on either work order is the customer charged for air condition service or any AC work at all as we never were made aware there was an issue with it nor were we asked to check it.At or around the time frame of December 2016, almost seven months later we received a phone call from the customer stating he blew his front transmission case apart. A shop stated a pin came loose inside his transmission and broke gears. We called [redacted] of Watertown and explained the issue to the manager, [redacted], whose opinion conceded with ours. If the clutch was not placed in properly and the pin was not secured it would have never lasted 100 miles, let alone seven months and thousands of miles. Especially in hi performance,turbocharged vehicles, that the customer stated he frequently raced.We also called [redacted] Subaru of Watertown and explained the scenario to [redacted] in service, he agreed the pin would have worked its way out almost immediately. In addition we work on more Subaru's than any other independently owned service center in Jefferson County. We are currently replacing a motor in one now and have never had an issue such as this occur in 14years as we are very familiar with this procedure. After stating our opinion on this issue, as well as [redacted]'s opinion and Subaru's opinion, to Jim from the service facility in Colorado; Jimbecame very angry, and constantly screamed and cursed at us ending our dialogue. In closing we offered no warranty on the motor the transmission or the clutch due to the ownersadmitted racing tactics. In addition when we offer a warranty we state on the work order the warranty offered, the part and the warranty boundaries (example work order #15891 TurboWarranty). In addition we do not know the true point of failure how it occurred or any other factors and we as well as the majority of automotive repair center do not accept the diagnosis oropinions of other service centers.In closing although we regret this happened to Mr. [redacted] it is our position that we did not offer a warranty on the clutch or the motor due to the nature of his driving habits and taking intoconsideration he had already blown one motor, turbo, and clutch in addition to we have no access to this vehicle to detennine point of failure. One last note, please also note our primary focus and work requested was the rebuild of the customers motor. In which we see no mention besides a broken spark plug of any issues pertaining to that rebuild.Please contact us for any additional information that is needed.Get R Done Automotive