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Getaway Cafe

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Getaway Cafe Reviews (3)

Thank you for taking the time to let us know about the complaint filed against the Getaway Café.We deeply regret this situation and would never want any customer to feel they must go to this extremeto resolve a problem.The Getaway Café is faced with daily challenges in a slower economy and with
continuing rising food andoperation costsThese increases must be reflected in the cost of our end product.Please be aware that our catering packages are the absolute lowest in our communityAdditionally wedo NOT charge a rental fee for the private dining roomWe have had only one (1) increase in five (5)years that happened earlier this yearUnfortunately we were unable to post the new prices on our website and have since completely removed the old menu.During the time the old prices were on our web site, we made every effort to notify interested customersof the change by letting them know during the initial phone call/inquiry and again in person.We feel that we made every effort to let Ms*** know of the increase in pricesWe certainly do notuse any bate and switch tactics! Our newest prices are more than competitive for the current market.This is regrettably a huge matter of miscommunicationIf she chooses to book her August 28”’ eventwith us, we would be happy to extend a $Getaway Café gift certificate to herThis certificate canbe used on the day of her event.With spect,*** ***Proprietor

Thank you for taking the time to let us know about the complaint filed against the Getaway Café.We deeply regret this situation and would never want any customer to feel they must go to this extremeto resolve a problem.The Getaway Café is faced with daily challenges in a slower economy...

and with continuing rising food andoperation costs. These increases must be reflected in the cost of our end product.Please be aware that our catering packages are the absolute lowest in our community. Additionally wedo NOT charge a rental fee for the private dining room. We have had only one (1) increase in five (5)years that happened earlier this year. Unfortunately we were unable to post the new prices on our website and have since completely removed the old menu.During the time the old prices were on our web site, we made every effort to notify interested customersof the change by letting them know during the initial phone call/inquiry and again in person.We feel that we made every effort to let Ms. [redacted] know of the increase in prices. We certainly do notuse any bate and switch tactics! Our newest prices are more than competitive for the current market.This is regrettably a huge matter of miscommunication. If she chooses to book her August 28”’ eventwith us, we would be happy to extend a $50.00 Getaway Café gift certificate to her. This certificate canbe used on the day of her event.With spect,[redacted]Proprietor

Review: I was looking for a place to have a rehearsal dinner. Went on line and checked out their banquet prices. He told me the date was available and to just send him 100 to reserve the space. We decided to visit the place and go over our menu choices and see what the room looked like. He brought out a menu exactly as it is on line but different prices. We looked it up on line showed it to him. We would never have wasted our time if we had known the true prices. He told us the website has been wrong for 5 years and he just never changed it. He also refused to give us the advertised priced.Desired Settlement: I think he should be required to honor his online pricing. More importantly I think he should update his advertised prices. How many people has he trick with his bate and switch.

Business

Response:

Thank you for taking the time to let us know about the complaint filed against the Getaway Café.We deeply regret this situation and would never want any customer to feel they must go to this extremeto resolve a problem.The Getaway Café is faced with daily challenges in a slower economy and with continuing rising food andoperation costs. These increases must be reflected in the cost of our end product.Please be aware that our catering packages are the absolute lowest in our community. Additionally wedo NOT charge a rental fee for the private dining room. We have had only one (1) increase in five (5)years that happened earlier this year. Unfortunately we were unable to post the new prices on our website and have since completely removed the old menu.During the time the old prices were on our web site, we made every effort to notify interested customersof the change by letting them know during the initial phone call/inquiry and again in person.We feel that we made every effort to let Ms. [redacted] know of the increase in prices. We certainly do notuse any bate and switch tactics! Our newest prices are more than competitive for the current market.This is regrettably a huge matter of miscommunication. If she chooses to book her August 28”’ eventwith us, we would be happy to extend a $50.00 Getaway Café gift certificate to her. This certificate canbe used on the day of her event.With spect,[redacted]Proprietor

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Description: RESTAURANTS

Address: 3049 Sussex Avenue, Pittsburgh, Pennsylvania, United States, 15236

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www.getawaycafe.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Getaway Cafe, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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