Revdex.com, I was finally able to resolve the issue by taking the vehicle to ***They did an analysis of the vehicle & corrected the problem (see receipt attach)Regards, [redacted] Email: [redacted] @ [redacted] .net
To whom it may concern;To the contrary, we tried our best to satisfy the customer's demand by replaced a bad transfer-case at no cost and offer to replace the driveshaft at no labor costBefore the custormer pickthe cat, we test drove the car with customer, who was happy with the function of the transmisslonWe also informed the customer of the bad drive-shaft issue which is also making nose at the timeTo correct the problem, the customer and the manager test drove the car with and without the drive shaft; to assess the noise and noticed the noise disappear without shaftWe further offer the custormer to replace the drive-shaft no labor charge only the part costAgreed to replace but unable to locate the part with the price and the time the customer requested.We're still stard by our work; if the custormer has any issue with the transmission (which we bit; her for); we will gladly to services that issueWe are confused to what the customer's demantiš are; as she knowingly asking us to repair and replace a part that has no connection to the work did and she was not charge foi repair.Thank youSincerely,Store Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am very upset about what has happened and would like to know what steps can be taken against the business.As of Monday, September 28th, I finally picked my car up from Meineke, still not in full working condition (there is a noise that the car makes when I brake and go over bumps that did not exist prior to me bringing them my car)They claim it is due to a bad front drive shaft.Here is a recap of what has happened to date: After pleading with the owner to fix my car at no charge (Sept15), multiple weeks went by while they were allegedly fixing problems with my carAs previously stated, they presumed the transmission mount was causing the mysterious noise and jerkiness occurring when the car was movingAfter replacing that, they realized that the first transmission they put in was bad and replaced it a second timeThis did not solve the problemsThen they claimed the transfer case was the issueAfter eventually agreeing to replace the transfer case free of charge, they called me back to tell me the drive shaft was damaged and needed replacing tooI actually agreed to let them replace the drive shaft for an additional $because I was so fed up and wanted my car backThen after several days they called to say that first they received the wrong partThen two days later they claimed that the place they get parts from doesn't actually have the part they need, but that they could get it from the *** dealership for about $I was beyond pissed off and do not trust these people at all, so I told them to put the old drive shaft back in and give me back my carI picked up my car on September 28th, WEEKS after I originally brought my car into their shop.My car is still making a funny noiseI now have scheduled an appointment at the *** dealership to find out what's going onI'm inevitably going to have to spend hundreds of dollars more to fix a problem that Meineke caused. I think it's deplorable that Meineke runs their business in such an awful mannerClearly they don't know what they are doing or have hired incredibly inexperienced mechanics who can't diagnose the issues with your carFurther, the manager/owner, Abel, is unprofessional and rudeHe talks over you, cuts you off when you're trying to explain your situation, and is unwilling to take responsibility for anythingHe STILL claims that they did good work on my car and claims that I brought my car in for the transmission to be replacedThat is simply untrueMy car was towed into their shop and I asked them to do a diagnostic to determine all of the issuesWhen they claimed to have fixed my car the first time, and returned it to me, they stated that the car was driving fine and that they had just test drove itYet, I made it a few blocks down the street before noticing TWO obvious problemsClearly, they lied about test driving it or they knowingly returned me a car that wasn't operating properly. This whole experience has been horrible and stressfulI would implore anyone that wants more than an oil change to go anywhere elseThese people are crooksThey try to trick you into spending more and more moneyAnd at the end of the day, they don't know what they're doing. If possible, I would like to speak with a Revdex.com representativeOther than filing this complaint, I no longer want any interaction with MeinekeI do not trust them to do the proper work on my carAre there other steps that can be taken against them? Does the Revdex.com write reviews about their business based on complaints like mine? Any further information to help me would be appreciated. Regards,
*** ***
Hi, The matter is now in the hands of my attorney, that is the route i've decided to take as Meineke have failed in trying to fix a problem they created.
Complaint ID#:[redacted]Company Name:Meineke Discount MufflersCompany Contact:Abel A.Company Phone:[redacted]Company Email:[redacted]@[redacted].comPerson Who Sent the Complaint:Abel A.Staff Member:Kayla J[redacted]Response:On August 31 around 9:30, Customer’s automobile was dropped off at the Meienek car care...
center for repair on a tow truck. At the time, it was neither drivable nor moving. We diagnosed the problem to be a transmission related issue because it was not moving forward or reverse. Because the car was not drivable, we were unable to test drive and find additional problems; neither was unable to find prior issues. We replaced the transmission, test drove the car and the transmission was in good working conditions. Customer called back stating that the car is not shifting , making noise and needs to bring it back for more evaluations. Customer brought back the car four days later. We looked at the issue and determined that the transfer case was having problem. We advised the customer of the finding and she stated “…my car is in just as bad of condition as before… need to fix it to the original condition”. That was not correct. As I stated before, the car was delivered to us on a tow truck, inoperable condition and does not move and has to be push/pulled. After test driving the car for hours, we could not find a transmission related issue. The customer is now demanding we fix the transfer case or refund her the amount. We warranty the work of the transmission, which the customer was charged for on the invoice. We are not responsible for the part that we did not worked on or repair. In final not, We stand by our work 100%. Anything that we worked on and charged the customer for is warranted and gladly repair and replace at no cost to the customer. In this situation, the customer was billed for serving the transmission work and if anything related to the transmission we’ll gladly correct the problem.Sent on: 9/17/2015 12:05:51 PMSent by: [redacted]
Revdex.com, I was finally able to resolve the issue by taking the vehicle to [redacted]. They did an analysis of the vehicle & corrected the problem (see receipt attach). Regards,[redacted]Email: [redacted].net
Revdex.com, I was finally able to resolve the issue by taking the vehicle to ***They did an analysis of the vehicle & corrected the problem (see receipt attach)Regards, [redacted] Email: [redacted] @ [redacted] .net
To whom it may concern;To the contrary, we tried our best to satisfy the customer's demand by replaced a bad transfer-case at no cost and offer to replace the driveshaft at no labor costBefore the custormer pickthe cat, we test drove the car with customer, who was happy with the function of the transmisslonWe also informed the customer of the bad drive-shaft issue which is also making nose at the timeTo correct the problem, the customer and the manager test drove the car with and without the drive shaft; to assess the noise and noticed the noise disappear without shaftWe further offer the custormer to replace the drive-shaft no labor charge only the part costAgreed to replace but unable to locate the part with the price and the time the customer requested.We're still stard by our work; if the custormer has any issue with the transmission (which we bit; her for); we will gladly to services that issueWe are confused to what the customer's demantiš are; as she knowingly asking us to repair and replace a part that has no connection to the work did and she was not charge foi repair.Thank youSincerely,Store Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am very upset about what has happened and would like to know what steps can be taken against the business.As of Monday, September 28th, I finally picked my car up from Meineke, still not in full working condition (there is a noise that the car makes when I brake and go over bumps that did not exist prior to me bringing them my car)They claim it is due to a bad front drive shaft.Here is a recap of what has happened to date: After pleading with the owner to fix my car at no charge (Sept15), multiple weeks went by while they were allegedly fixing problems with my carAs previously stated, they presumed the transmission mount was causing the mysterious noise and jerkiness occurring when the car was movingAfter replacing that, they realized that the first transmission they put in was bad and replaced it a second timeThis did not solve the problemsThen they claimed the transfer case was the issueAfter eventually agreeing to replace the transfer case free of charge, they called me back to tell me the drive shaft was damaged and needed replacing tooI actually agreed to let them replace the drive shaft for an additional $because I was so fed up and wanted my car backThen after several days they called to say that first they received the wrong partThen two days later they claimed that the place they get parts from doesn't actually have the part they need, but that they could get it from the *** dealership for about $I was beyond pissed off and do not trust these people at all, so I told them to put the old drive shaft back in and give me back my carI picked up my car on September 28th, WEEKS after I originally brought my car into their shop.My car is still making a funny noiseI now have scheduled an appointment at the *** dealership to find out what's going onI'm inevitably going to have to spend hundreds of dollars more to fix a problem that Meineke caused. I think it's deplorable that Meineke runs their business in such an awful mannerClearly they don't know what they are doing or have hired incredibly inexperienced mechanics who can't diagnose the issues with your carFurther, the manager/owner, Abel, is unprofessional and rudeHe talks over you, cuts you off when you're trying to explain your situation, and is unwilling to take responsibility for anythingHe STILL claims that they did good work on my car and claims that I brought my car in for the transmission to be replacedThat is simply untrueMy car was towed into their shop and I asked them to do a diagnostic to determine all of the issuesWhen they claimed to have fixed my car the first time, and returned it to me, they stated that the car was driving fine and that they had just test drove itYet, I made it a few blocks down the street before noticing TWO obvious problemsClearly, they lied about test driving it or they knowingly returned me a car that wasn't operating properly. This whole experience has been horrible and stressfulI would implore anyone that wants more than an oil change to go anywhere elseThese people are crooksThey try to trick you into spending more and more moneyAnd at the end of the day, they don't know what they're doing. If possible, I would like to speak with a Revdex.com representativeOther than filing this complaint, I no longer want any interaction with MeinekeI do not trust them to do the proper work on my carAre there other steps that can be taken against them? Does the Revdex.com write reviews about their business based on complaints like mine? Any further information to help me would be appreciated. Regards,
*** ***
Hi, The matter is now in the hands of my attorney, that is the route i've decided to take as Meineke have failed in trying to fix a problem they created.
Complaint ID#:[redacted]Company Name:Meineke Discount MufflersCompany Contact:Abel A.Company Phone:[redacted]Company Email:[redacted]@[redacted].comPerson Who Sent the Complaint:Abel A.Staff Member:Kayla J[redacted]Response:On August 31 around 9:30, Customer’s automobile was dropped off at the Meienek car care...
center for repair on a tow truck. At the time, it was neither drivable nor moving. We diagnosed the problem to be a transmission related issue because it was not moving forward or reverse. Because the car was not drivable, we were unable to test drive and find additional problems; neither was unable to find prior issues. We replaced the transmission, test drove the car and the transmission was in good working conditions. Customer called back stating that the car is not shifting , making noise and needs to bring it back for more evaluations. Customer brought back the car four days later. We looked at the issue and determined that the transfer case was having problem. We advised the customer of the finding and she stated “…my car is in just as bad of condition as before… need to fix it to the original condition”. That was not correct. As I stated before, the car was delivered to us on a tow truck, inoperable condition and does not move and has to be push/pulled. After test driving the car for hours, we could not find a transmission related issue. The customer is now demanding we fix the transfer case or refund her the amount. We warranty the work of the transmission, which the customer was charged for on the invoice. We are not responsible for the part that we did not worked on or repair. In final not, We stand by our work 100%. Anything that we worked on and charged the customer for is warranted and gladly repair and replace at no cost to the customer. In this situation, the customer was billed for serving the transmission work and if anything related to the transmission we’ll gladly correct the problem.Sent on: 9/17/2015 12:05:51 PMSent by: [redacted]
Revdex.com, I was finally able to resolve the issue by taking the vehicle to [redacted]. They did an analysis of the vehicle & corrected the problem (see receipt attach). Regards,[redacted]Email: [redacted].net
Pre the customer demand, they may bring the car for further evaluation.Regards,Meineke Car Care Center