YOU WILL BE CHARGED WITHOUT HAVING YOUR RESERVATION Three days after our reservation we were called and told that our hotel was not available and they offered several other low end hotels for the same price However, any similar Resort Suite was on average $more for the same dates The person we spoke with ADMITTED TO CHARGING MY CREDIT CARD WITHOUT HAVING A SPECIFIC RESERVATION SCHEDULED This is a horrible business practiceWe asked for a similar Suite or high rated hotel for the cost and were denied and refunded our moneyOur money was not refunded on time Their service agreement does say that they can change the hotel if overbooked and be aware that they overbook everyoneShe admitted to that being their practice
Stay as far away from this company as you can They cancelled my Cancun package day prior to travel They provided me with no updates to inform me that there was a possibility that my travel would be cancelled, and I was only informed when I called them days prior to travel to request the status Terrible customer service and terrible company!
YOU WILL BE CHARGED WITHOUT HAVING YOUR RESERVATION.
Three days after our reservation we were called and told that our hotel was not available and they offered several other low end hotels for the same price. However, any similar Resort Suite was on average $300.00 more for the same dates.
The person we spoke with ADMITTED TO CHARGING MY CREDIT CARD WITHOUT HAVING A SPECIFIC RESERVATION SCHEDULED. This is a horrible business practice. We asked for a similar Suite or high rated hotel for the cost and were denied and refunded our money. Our money was not refunded on time.
Their service agreement does say that they can change the hotel if overbooked and be aware that they overbook everyone. She admitted to that being their practice.
.
YOU WILL BE CHARGED WITHOUT HAVING YOUR RESERVATION Three days after our reservation we were called and told that our hotel was not available and they offered several other low end hotels for the same price However, any similar Resort Suite was on average $more for the same dates The person we spoke with ADMITTED TO CHARGING MY CREDIT CARD WITHOUT HAVING A SPECIFIC RESERVATION SCHEDULED This is a horrible business practiceWe asked for a similar Suite or high rated hotel for the cost and were denied and refunded our moneyOur money was not refunded on time Their service agreement does say that they can change the hotel if overbooked and be aware that they overbook everyoneShe admitted to that being their practice
Stay as far away from this company as you can They cancelled my Cancun package day prior to travel They provided me with no updates to inform me that there was a possibility that my travel would be cancelled, and I was only informed when I called them days prior to travel to request the status Terrible customer service and terrible company!
YOU WILL BE CHARGED WITHOUT HAVING YOUR RESERVATION.
Three days after our reservation we were called and told that our hotel was not available and they offered several other low end hotels for the same price. However, any similar Resort Suite was on average $300.00 more for the same dates.
The person we spoke with ADMITTED TO CHARGING MY CREDIT CARD WITHOUT HAVING A SPECIFIC RESERVATION SCHEDULED. This is a horrible business practice. We asked for a similar Suite or high rated hotel for the cost and were denied and refunded our money. Our money was not refunded on time.
Their service agreement does say that they can change the hotel if overbooked and be aware that they overbook everyone. She admitted to that being their practice.
.