GetAways

I spoke with Booking rep [redacted] on December 13, 2016, the same day I paid my initial $depositI purchased a day, night cruise, a day, night stay in Orlando, and a day car rentalI knew I wanted to book the trip for around my birthday (end of February)I was interested in taking a cruise departing February 18, but Jason explained most cruises leave Fridays or Mondays, so we decided on February I explained to Jason that we would probably want to fly to FL and drive back to DC using the car rental (driving in two legs over two days)Jason said it was best to wait until about a month out to finalize the details around the cruiseHe advised cruises are almost certain to give extra perks like longer stays, drinks included, etcI appreciated the tip and was under the impression I would hear more over the monthTiming is very important for this vacationI emphasized I was eager to lock in a February departure and expressed this adamantlyI was assured repeatedly everything would be fine We purchased plane tickets on the same day and have them scheduled to arrive in Orlando for February around 1pmI called January 20, 2017, about a month out from departureI was informed Jason no longer worked for Getaways and thus the current staff was not accountable for anything promised or arrangedApparently, nothing had been reserved or savedThey offered to either cancel the cruise portion, adding another night stay in OrlandoOr, I could keep the original schedule, but would have to put up $900+ deposit (since within days of departure, something I thought my "reservation made 12/would avoid...) I'm hoping there is resolution availableI feel as though I paid $for Getaways to mislead and inconvenience meI feel victimized and defenselessI understand the representative is no longer with the company (and for reasons that seem most unfortunate which I'm sorry to hear), but Getaways has a responsibility to be accountable to its customersI would really appreciate someone auditing the call and provide expedited solution Thank you for your time