Thank you for bringing this to our attention. We were unaware that a customer did not receive the gift card. We have since sent a check directly to the customer for the $100.00 and left a message of apology. It was not our intention for the customer not to receive the gift card but...
merely an oversight. We have increased our training methods to prevent these type of mishaps from impacting our customers. We have been in business for 44 years and focus our attention on providing world class customer service. Thank you!Jenn M[redacted]Customer Relations ManagerBerge Mazda VW[redacted]
Revdex.com 4428 N 12th Street Phoenix, AZ 85014 Complaint ID: [redacted] Dispute Resolution, We have reviewed Mr. [redacted]’s claims and after a thorough investigation we have confirmed that [redacted] has dissolved the loan to which Mr. [redacted] has no obligation to the loan. We do...
strive for the best customer sales satisfaction and will be reviewing our process and procedures as a result. Berge Volkswagen strives for the highest standards of customer service and has for over 40 years. Sincerely, Gary S[redacted] General Manger Berge Mazda Volkswagen
I have not received any correspondence from the dealer nor the corporate office to whom I have mailed a letter to both. I do not have any missed calls, voicemails, nor any letters via mail or email. I am unsure how they attempted multiple times to contact me as three different ways to contact me shows no evidence of this. Mr. Tan C[redacted] DID in fact tell me the tires are new, not Mr. Mark M[redacted] as he was not there so I am unsure how he can account for Mr. C[redacted] words to me. Regardless, of the "he said/she said", I do not feel it is right to sell an UNSAFE car to anyone regardless if someone told me this or not, or even if it is "as is", especially when a company has to rotate the tires to hide this fact. If I purchased a new vehicle and the brakes went out did to a company at fault issue, there are legal repercussions. If I did not find out these tires were in such bad condition, I could have been seriously injured or seriously injured another driver. Just because I was made aware of this prior to anything bad happening should not resolve this company from being liable. The fact that this company told me to drive the vehicle even though it is against the law to drive with a crack in the view line of the windshield, even if I DID, lie down on the ground to find this hidden, almost bald tires, would they have replaced them? I couldn't get them to replace the windshield. I did in fact purchase an additional UNWANTED insurance, they call it "Theft protection program". I am not looking at blaming anyone for a purchase as I have wanted to buy this model vehicle for several years. I strongly feel that I should not be told to file a false claim against my insurance and they should replace the UNSAFE tires prior to even putting the vehicle on the lot. I should not have to pay out-of-pocket cost to drive a SAFE newly purchased vehicle even if it is preowned.
In response to the reply submitted by [redacted]. We reviewed Ms. [redacted]’s claim regarding the concern with her door handle on the vehicle. We discussed the issue with her in person immediately after the initial complaint filing. Upon our investigation we never found any physical damage nor abuse to the door handle. We attempted to explain the additional movement from the door handle despite being operable, was most likely due to the age and wear/tear of the vehicle.In no way did we intend to offend Ms [redacted] nor imply she was a liar and apologize if we made her feel that way. Our sole intent was to evaluate the concern and insure she was completely satisfied with the resolution presented to her. We offered to replace the door handle with no charge to her and will continue to keep that offer available until November19th should she change her mind. Respectfully, Ken H[redacted]Berge Mazda Volkswagen[redacted]
Revdex.com 4428 N 12th Street Phoenix, AZ 85014 Complaint ID: [redacted] Dispute Resolution, We are sorry to learn of the problems Ms. [redacted] experienced when she had purchased her 2004 pre-owned Mazda Miata. We have made multiple attempts to contact her. We...
have reviewed the terms of her sale and the vehicle was sold in “as-is” condition. The windshield at the time of delivery was in the same condition as it was when she first saw the vehicle. At no point did we advise her that the tires were new. During the negotiation process we had dropped the price of the car in order to meet her needs, to which we advised we would sell at a lower price in “as-is” condition. Additionally, Ms. [redacted] claims that we forced her to purchase GAP insurance, which is inaccurate, she did not purchase any additional insurance on the vehicle at the time of purchase. We understand Ms. Farber’s frustration in this matter and looking to blame others for her purchase but we can find no fault in the way we conducted business here and have no records to support her claims. Berge Volkswagen strives for the highest standards of customer service and has for nearly 40 years. Sincerely, Mark M[redacted]
October 13th, 2017 Revdex.com 4428 N. 12th Street Phoenix, AZ 85014-4585 602 264-5299 RE Complaint #: [redacted] In regards to the complaint filed by [redacted]. 10/12/2017 : [redacted] brought...
in her 2007 Mazda 3 with 68,987 miles on the odometer requesting stating the headlamps were losing clarity and would like them cleaned. We had our detail department clean and polish the headlamps, the vehicle went straight to our detail department and never entered our repair shop. We informed [redacted] that we did not perform any work on the door and we could not have damaged her door handle during the course of cleaning the headlamps on the vehicle. We have since reached out to [redacted] and invited her down to re-inspect the door handle and offered to pay for the repairs. We will insure the customer is completely satisfied with a resolution to her concerns. Respectfully, Ken H[redacted] Service & Parts Director Berge Mazda [redacted] Tell us why here...
Dispute Resolution, On June 23, 2015 customer brought in his vehicle stating "the car engine turns off at stop lights". We replaced the fuel pump module and completed a test drive that resulted in no concerns. It was brought to our attention that the customer stated there were damages to...
the steering wheel. We inspected the vehicle, including recognizing the interior condition of the vehicle filthy and covered in pet hair. We completed an investigation, including interviewing all employee's that were in contact with the vehicle (2). Our investigation concludes none of the employees that were in contact with the vehicle, wore rings of any sort, nor were there any tools placed inside the vehicle. Our investigation concluded that our dealership did not create these damages claimed by the customer. We offered to repair the steering wheel for the customer as a gesture of goodwill. The customer stated he would not be happy with a repair and wanted a brand new steering wheel. The customer stated he would proceed with contacting other avenues to voice his complaint. At that time we rescinded the offer of a goodwill repair, due to the customer would not be satisfied. We do strive for the best customer sales satisfaction and will be reviewing our process and procedures as a result.Sincerely,[redacted]General Manger
Thank you for bringing this to our attention. We were unaware that a customer did not receive the gift card. We have since sent a check directly to the customer for the $100.00 and left a message of apology. It was not our intention for the customer not to receive the gift card but...
merely an oversight. We have increased our training methods to prevent these type of mishaps from impacting our customers. We have been in business for 44 years and focus our attention on providing world class customer service. Thank you!Jenn M[redacted]Customer Relations ManagerBerge Mazda VW[redacted]
Revdex.com 4428 N 12th Street Phoenix, AZ 85014 Complaint ID: [redacted] Dispute Resolution, We have reviewed Mr. [redacted]’s claims and after a thorough investigation we have confirmed that [redacted] has dissolved the loan to which Mr. [redacted] has no obligation to the loan. We do...
strive for the best customer sales satisfaction and will be reviewing our process and procedures as a result. Berge Volkswagen strives for the highest standards of customer service and has for over 40 years. Sincerely, Gary S[redacted] General Manger Berge Mazda Volkswagen
I have not received any correspondence from the dealer nor the corporate office to whom I have mailed a letter to both. I do not have any missed calls, voicemails, nor any letters via mail or email. I am unsure how they attempted multiple times to contact me as three different ways to contact me shows no evidence of this. Mr. Tan C[redacted] DID in fact tell me the tires are new, not Mr. Mark M[redacted] as he was not there so I am unsure how he can account for Mr. C[redacted] words to me. Regardless, of the "he said/she said", I do not feel it is right to sell an UNSAFE car to anyone regardless if someone told me this or not, or even if it is "as is", especially when a company has to rotate the tires to hide this fact. If I purchased a new vehicle and the brakes went out did to a company at fault issue, there are legal repercussions. If I did not find out these tires were in such bad condition, I could have been seriously injured or seriously injured another driver. Just because I was made aware of this prior to anything bad happening should not resolve this company from being liable. The fact that this company told me to drive the vehicle even though it is against the law to drive with a crack in the view line of the windshield, even if I DID, lie down on the ground to find this hidden, almost bald tires, would they have replaced them? I couldn't get them to replace the windshield. I did in fact purchase an additional UNWANTED insurance, they call it "Theft protection program". I am not looking at blaming anyone for a purchase as I have wanted to buy this model vehicle for several years. I strongly feel that I should not be told to file a false claim against my insurance and they should replace the UNSAFE tires prior to even putting the vehicle on the lot. I should not have to pay out-of-pocket cost to drive a SAFE newly purchased vehicle even if it is preowned.
In response to the reply submitted by [redacted]. We reviewed Ms. [redacted]’s claim regarding the concern with her door handle on the vehicle. We discussed the issue with her in person immediately after the initial complaint filing. Upon our investigation we never found any physical damage nor abuse to the door handle. We attempted to explain the additional movement from the door handle despite being operable, was most likely due to the age and wear/tear of the vehicle.In no way did we intend to offend Ms [redacted] nor imply she was a liar and apologize if we made her feel that way. Our sole intent was to evaluate the concern and insure she was completely satisfied with the resolution presented to her. We offered to replace the door handle with no charge to her and will continue to keep that offer available until November19th should she change her mind. Respectfully, Ken H[redacted]Berge Mazda Volkswagen[redacted]
Revdex.com 4428 N 12th Street Phoenix, AZ 85014 Complaint ID: [redacted] Dispute Resolution, We are sorry to learn of the problems Ms. [redacted] experienced when she had purchased her 2004 pre-owned Mazda Miata. We have made multiple attempts to contact her. We...
have reviewed the terms of her sale and the vehicle was sold in “as-is” condition. The windshield at the time of delivery was in the same condition as it was when she first saw the vehicle. At no point did we advise her that the tires were new. During the negotiation process we had dropped the price of the car in order to meet her needs, to which we advised we would sell at a lower price in “as-is” condition. Additionally, Ms. [redacted] claims that we forced her to purchase GAP insurance, which is inaccurate, she did not purchase any additional insurance on the vehicle at the time of purchase. We understand Ms. Farber’s frustration in this matter and looking to blame others for her purchase but we can find no fault in the way we conducted business here and have no records to support her claims. Berge Volkswagen strives for the highest standards of customer service and has for nearly 40 years. Sincerely, Mark M[redacted]
October 13th, 2017 Revdex.com 4428 N. 12th Street Phoenix, AZ 85014-4585 602 264-5299 RE Complaint #: [redacted] In regards to the complaint filed by [redacted]. 10/12/2017 : [redacted] brought...
in her 2007 Mazda 3 with 68,987 miles on the odometer requesting stating the headlamps were losing clarity and would like them cleaned. We had our detail department clean and polish the headlamps, the vehicle went straight to our detail department and never entered our repair shop. We informed [redacted] that we did not perform any work on the door and we could not have damaged her door handle during the course of cleaning the headlamps on the vehicle. We have since reached out to [redacted] and invited her down to re-inspect the door handle and offered to pay for the repairs. We will insure the customer is completely satisfied with a resolution to her concerns. Respectfully, Ken H[redacted] Service & Parts Director Berge Mazda [redacted] Tell us why here...
Dispute Resolution, On June 23, 2015 customer brought in his vehicle stating "the car engine turns off at stop lights". We replaced the fuel pump module and completed a test drive that resulted in no concerns. It was brought to our attention that the customer stated there were damages to...
the steering wheel. We inspected the vehicle, including recognizing the interior condition of the vehicle filthy and covered in pet hair. We completed an investigation, including interviewing all employee's that were in contact with the vehicle (2). Our investigation concludes none of the employees that were in contact with the vehicle, wore rings of any sort, nor were there any tools placed inside the vehicle. Our investigation concluded that our dealership did not create these damages claimed by the customer. We offered to repair the steering wheel for the customer as a gesture of goodwill. The customer stated he would not be happy with a repair and wanted a brand new steering wheel. The customer stated he would proceed with contacting other avenues to voice his complaint. At that time we rescinded the offer of a goodwill repair, due to the customer would not be satisfied. We do strive for the best customer sales satisfaction and will be reviewing our process and procedures as a result.Sincerely,[redacted]General Manger