Getfelix

Dear Dispute Mediator, We are saddened to receive this dispute as we pride ourselves on providing excellent customer service and on ensuring that our product is properly explained during the sales process by our sales representatives *** [redacted] signed up for [redacted] on during a phone conversation with one of our sales representativesDuring that conversation, our representative clearly explained that we charge for leads from prospective customers calling in reference to services relevant to the copier repair industryThese calls are generated by the listings we provide on behalf of our clientsOur representative also explained that we do not guarantee that each phone call will result in a sale for *** [redacted] 's business*** [redacted] agreed to the terms of our service and provided a credit card to be billed at the end of each day cycleAs part of our signup process, we also sent an email on at 18:22:EST, which reiterates that we charge for industry relevant leads and that we do not guarantee that each lead will result in a sale for the businessFurthermore, *** [redacted] agreed to the terms and conditions of our service again on 9/*/at 21:26:EST when he initially logged in to his user account (used by our clients to review billed calls, update listings and track performance of the listings we provide) As explained by our sales rep, *** [redacted] received his first invoice from us on September ** via emailTypically, we charge the credit card provided during signup two days after the invoice was generated by our systemHowever, we were unable to charge [redacted] as agreed uponIn light of *** [redacted] 's apparent confusion over the billing standards associated with our service, we have opted not to pursue collection of this balanceFurthermore, *** [redacted] s account with [redacted] has been closed and no further services will be provided nor charges incurredPlease let me know if I can provide anything further to consider this dispute resolved Thanks, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

Dear Dispute Mediator,We are saddened to hear that *** *** was unclear regarding how *** works and what types of calls he would be charged forWe strive to provide the best online advertising solution for car service providers and pride ourselves on carefully
explaining the service before the account is activated.** *** signed up for our service on 2/*/during a phone conversation with one of our sales repsDuring this conversation, *** *** agreed for *** to provide listings online on behalf of his business and to be charged for phone calls from prospective customers calling in reference to car service*** *** provided his credit card number to establish the account with the understanding that he would be invoiced every days via email for billable phone calls received during that day period and that the card on file would be charged two days after*** *** was then sent an email reiterating how our service worksThis email included a recap of our billing standards, the price per industry relevant phone call and his business informationA button in this email was clicked by *** *** to activate his account with us.On 2/*/16, ** *** emailed our support team requesting that his account be closed and his account was suspended to prevent any new phone calls from being marked as billableAfter one of our representatives confirmed via phone that he was indeed interested in cancelling his account, the account was closed and the charges month-to-date of $where charged to the credit card provided by *** *** during signupAs we strive to ensure that each of our clients receive the best possible experience with our company, we have opted to refund this charge and the transaction ID for this refund is *** ***'s account with us is closed and no further charges will be incurred by *** ***. Please let me know if I can provide any additional information for this dispute to be considered closed.Thanks,John H***

Dear Dispute Mediator,
We were saddened to receive this dispute as we strive to provide excellent customer service and insure that our product is properly explained during the onboarding process for each new client of ***We have been working with *** *** ***
to resolve this issue and believe we've done so
*** *** initially signed up for our service during a phone conversation with one of our sales representatives on 5/*/at 11:AM ESTDuring that phone call, our representative explained that we charge for our service at a rate of $per industry relevant phone call generated by the listings we provide on the client's behalfOur representative elaborated that *** is happy to issue credit if ever a phone call is marked as billable by our system and the call does not meet our billing standard of relevance to the physical therapy industryExamples of wrong numbers, solicitations, job seekers and business to business phone calls were provided by our sales representativeAfter providing his credit card information for future billing, *** *** received an email reiterating our billing policies and listing the same examples of credit eligible calls listed above*** ***' account with *** was set to active only after a button inside this email was clicked to confirm his order
At 11:AM EST today, *** *** spoke with one of our customer support representatives and requested to close his account as he believed phone calls relevant to the industry, but regarding services his company does not provide or insurance types that they do not accept would be creditedOur customer support representative reiterated our billing policies, explained that the call types he referenced were considered billable by *** and complied with his request to cancel his account with usSince it appears *** *** was under a different impression regarding our billing practices, a refund of $has been issued, the transaction ID for which is ***
Please let me know if I can provide anything further to consider this dispute resolved
Thanks,
*** ** ***

Hello [redacted] -
We are saddened to receive this notice as we strive to provide exemplary customer service for all our clients. We have been working with [redacted] to resolve his complaints and were able to successfully do so.
[redacted] signed...

up for the service on February **, 2014 during a phone conversation with one of our sales representatives. During that conversation, the sales rep explained that we charge for industry relevant phone calls generated by nature of the listings we provide on our clients' behalf and the fee for these leads is $45 per phone call that is marked as billable. It was explained that we do not guarantee these calls will result in a sale, but that our clients see a great return because their conversion rate on these calls is typically excellent. Recordings of all billed calls are stored in a user account and the login information for this user account was sent to [redacted] upon signing up on February **, 2014.
It was also explained that he could expect to receive his first invoice from us 30 days from the date he signed up and that we process a payment on the credit card provided by [redacted] two days after that. We sent follow up emails to [redacted] on February **, 2014 that reiterated these details and confirmed that his account was active.
On March **, 2014, [redacted] contacted his sales representative and requested that his account be closed and this request was accommodated at 9:38 AM EST on 3/**/14. As the total charges month to date were $135, the credit card [redacted] provided on signup was charged for this balance and an email was sent to [redacted] explaining this charge and confirming that his account was closed and he would incur no additional charges.
On March **, 2014, I spoke with [redacted] and given that there was a misunderstanding about the way our service works, $135 was refunded to the same credit card [redacted] provided while signing up for our service. This refund was issued at 10:48 AM EST on 3/**/14 and the transaction ID for this refund is [redacted] 
Please let me know if there is anything additional that I can provide you to consider this complaint resolved.
Sincerely,
[redacted]

Hello [redacted] –
We are saddened to receive this notice as we hold every member of our organization to a high standard of professionalism. We have been working with [redacted] and [redacted] to resolve this complaint and were able to...

do so.
Both the [redacted] business phone number for [redacted] and their pri[redacted] business email address has been removed from our system to ensure that [redacted] does not receive any further phone calls or emails of any kind from our company. Furthermore and in conjunction with the management team for our sales department, this complaint has also been addressed with the offending sales representative and the department as a whole to ensure that other businesses do not feel harassed in any way.
Please let me know if there is anything additional that I can provide you to consider this complaint resolved.
Sincerely,
[redacted]

Dear Dispute Mediator,
We are saddened to receive this dispute as we pride ourselves on providing excellent customer service and on ensuring that our product is properly explained during the sales process by our sales representatives. 
[redacted]...

signed up for [redacted] on 8/**/14 during a phone conversation with one of our sales representatives. During that conversation, our representative clearly explained that we charge for leads from prospective customers calling in reference to services relevant to the copier repair industry. These calls are generated by the listings we provide on behalf of our clients. Our representative also explained that we do not guarantee that each phone call will result in a sale for [redacted]'s business. [redacted] agreed to the terms of our service and provided a credit card to be billed at the end of each 30 day cycle. As part of our signup process, we also sent an email on 8/**/14 at 18:22:34.0 EST, which reiterates that we charge for industry relevant leads and that we do not guarantee that each lead will result in a sale for the business. Furthermore, [redacted] agreed to the terms and conditions of our service again on 9/*/14 at 21:26:00.0 EST when he initially logged in to his user account (used by our clients to review billed calls, update listings and track performance of the listings we provide).
As explained by our sales rep, [redacted] received his first invoice from us on September ** via email. Typically, we charge the credit card provided during signup two days after the invoice was generated by our system. However, we were unable to charge [redacted] as agreed upon. In light of [redacted]'s apparent confusion over the billing standards associated with our service, we have opted not to pursue collection of this balance. Furthermore, [redacted]s account with [redacted] has been closed and no further services will be provided nor charges incurred. Please let me know if I can provide anything further to consider this dispute resolved.
Thanks,
[redacted]

Review: I am a new immigrant to USA and decided to live in Michigan, after trying for jobs when I did not succeed I started to look for technical jobs on [redacted] Towards the end of August a person called [redacted] from copier man started to call me saying that they were looking for technicians in Michigan. I finally spoke to him in the end of August and he told me that for every inquiry that I went for that was given by them I would be charged $ 45.00 He also suggested that to cover my costs I should charge the customer $ 50 as a diagnostic charge and the repair charges would be above that. It seemed like a workable concept so he signed me up and sent me a link to accept the membership, In the course of doing this I had to give them a Credit card number as well, which I did.

Soon after I started getting calls, but none of the calls matured into a visit. In the first week of September I checked my account on their website and I saw that I was being charged even for talking to a possible customer. I tried for 2 days to call the numbers I said and send emails to them wanting to talk to them and asking them about the charges. For 2 days there was no response to my calls or emails. Then finally on 9/*/14 I spoke on +[redacted] to a lady who said I would be charged and that there is nothing she can do and if I wanted I can write to them for each of the charges. This did not make any sense to me, why should I be paying just to receive a call. Then I decided to stop talking to anyone that was looking for a Printer repair man in my area. After a few days the calls stopped coming to me. Lately I have been calls again for this work, which I am doing at all. I am also getting mails to pay the amount on their invoice.

I would like to say that this company is a fraud, how can someone be charged just for giving an inquiry. The name and address of this company are as follows

+[redacted]

+[redacted]

+[redacted]Desired Settlement: I hope that some action will be taken against this company

Business

Response:

Dear Dispute Mediator,

We are saddened to receive this dispute as we pride ourselves on providing excellent customer service and on ensuring that our product is properly explained during the sales process by our sales representatives.

[redacted] signed up for [redacted] on 8/**/14 during a phone conversation with one of our sales representatives. During that conversation, our representative clearly explained that we charge for leads from prospective customers calling in reference to services relevant to the copier repair industry. These calls are generated by the listings we provide on behalf of our clients. Our representative also explained that we do not guarantee that each phone call will result in a sale for [redacted]'s business. [redacted] agreed to the terms of our service and provided a credit card to be billed at the end of each 30 day cycle. As part of our signup process, we also sent an email on 8/**/14 at 18:22:34.0 EST, which reiterates that we charge for industry relevant leads and that we do not guarantee that each lead will result in a sale for the business. Furthermore, [redacted] agreed to the terms and conditions of our service again on 9/*/14 at 21:26:00.0 EST when he initially logged in to his user account (used by our clients to review billed calls, update listings and track performance of the listings we provide).

As explained by our sales rep, [redacted] received his first invoice from us on September ** via email. Typically, we charge the credit card provided during signup two days after the invoice was generated by our system. However, we were unable to charge [redacted] as agreed upon. In light of [redacted]'s apparent confusion over the billing standards associated with our service, we have opted not to pursue collection of this balance. Furthermore, [redacted]s account with [redacted] has been closed and no further services will be provided nor charges incurred. Please let me know if I can provide anything further to consider this dispute resolved.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Supervisor told me my credit card would be refunded $50, and it has not happened.Overall, I was yelled at by sales representatives (michael) and put down by supervisor.Horrible experience. They are aggressive and rude and angry.Desired Settlement: I would like my $50 refund settled as promised.

Business

Response:

Hello Dispute Resolution [redacted] –

We are saddened to receive this notice as we strive to provide exemplary customer service for all of our clients. We have been working with [redacted] to resolve his complaints and were able to successfully do so.

[redacted] signed up for our service on 9/**/13 during a phone conversation with one of our sales representatives. During that conversation, the sales representative offered to issue a credit for the first two billable phone calls [redacted] received through the service. A credit was issued for the first phone call marked as billable by our system, but [redacted] received an invoice for his second billable phone call on 12/**/13 and a payment was processed for this phone call with the credit card provided for our service on 12/**/13. After this charge was brought to our attention, a refund of $50.00 (the cost of the phone call) was issued back to the credit card on file on 1/**/14 at 4:28 PM. At [redacted]'s request, his account with us was closed on 1/**/14 at 4:32 PM. [redacted] did not incur any additional charges at the time of cancellation and the only charge he did incur through the service was refunded to him as discussed above.

Please let me know if there is anything additional that I can provide you to consider this complaint resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The telemarketing rep misrepresented their company's service and outreach. I have received no business inquiries related to the type of limousine service we provide.Desired Settlement: Sever ties with this entity and prevention of them billing my credit card immediately.

Business

Response:

Dear Dispute Mediator,We are saddened to hear that [redacted] was unclear regarding how [redacted] works and what types of calls he would be charged for. We strive to provide the best online advertising solution for car service providers and pride ourselves on carefully explaining the service before the account is activated.[redacted] signed up for our service on 2/*/16 during a phone conversation with one of our sales reps. During this conversation, [redacted] agreed for [redacted] to provide listings online on behalf of his business and to be charged for phone calls from prospective customers calling in reference to car service. [redacted] provided his credit card number to establish the account with the understanding that he would be invoiced every 30 days via email for billable phone calls received during that 30 day period and that the card on file would be charged two days after. [redacted] was then sent an email reiterating how our service works. This email included a recap of our billing standards, the price per industry relevant phone call and his business information. A button in this email was clicked by [redacted] to activate his account with us.On 2/*/16, [redacted] emailed our support team requesting that his account be closed and his account was suspended to prevent any new phone calls from being marked as billable. After one of our representatives confirmed via phone that he was indeed interested in cancelling his account, the account was closed and the charges month-to-date of $88 where charged to the credit card provided by [redacted] during signup. As we strive to ensure that each of our clients receive the best possible experience with our company, we have opted to refund this charge and the transaction ID for this refund is [redacted]'s account with us is closed and no further charges will be incurred by [redacted]. Please let me know if I can provide any additional information for this dispute to be considered closed.Thanks,John H[redacted]

Review: [redacted] contacted me trough [redacted] platform. He stated he would advertise me in the [redacted], He also told me that I would not be charge unless I completed service call. I have a recording of the conversation.

He also stated I would be give a two day notice of a charge, the failed to do this action also, I have a recording of this.

I did not log in or use their web page, I did not receive ant service calls that required my services.

I am have medical problems and told them I did not need them any longer.

On 03/**/2014 I receive a email the took money out of my account without notice.Desired Settlement: I want my 135. returned and the overdraft fees they caused to be paid by them.

Business

Response:

Hello [redacted] -

We are saddened to receive this notice as we strive to provide exemplary customer service for all our clients. We have been working with [redacted] to resolve his complaints and were able to successfully do so.

[redacted] signed up for the service on February **, 2014 during a phone conversation with one of our sales representatives. During that conversation, the sales rep explained that we charge for industry relevant phone calls generated by nature of the listings we provide on our clients' behalf and the fee for these leads is $45 per phone call that is marked as billable. It was explained that we do not guarantee these calls will result in a sale, but that our clients see a great return because their conversion rate on these calls is typically excellent. Recordings of all billed calls are stored in a user account and the login information for this user account was sent to [redacted] upon signing up on February **, 2014.

It was also explained that he could expect to receive his first invoice from us 30 days from the date he signed up and that we process a payment on the credit card provided by [redacted] two days after that. We sent follow up emails to [redacted] on February **, 2014 that reiterated these details and confirmed that his account was active.

On March **, 2014, [redacted] contacted his sales representative and requested that his account be closed and this request was accommodated at 9:38 AM EST on 3/**/14. As the total charges month to date were $135, the credit card [redacted] provided on signup was charged for this balance and an email was sent to [redacted] explaining this charge and confirming that his account was closed and he would incur no additional charges.

On March **, 2014, I spoke with [redacted] and given that there was a misunderstanding about the way our service works, $135 was refunded to the same credit card [redacted] provided while signing up for our service. This refund was issued at 10:48 AM EST on 3/**/14 and the transaction ID for this refund is [redacted]

Please let me know if there is anything additional that I can provide you to consider this complaint resolved.

Sincerely,

Review: We have been receiving multiple calls from [redacted] regarding a possible patient referral. Upon further investigation, we realize that this is a telemarketing call from [redacted]), and we have respectfully requested several times that we be removed from the call list and not contacted again (we are registered on a national "Do Not Call" list). [redacted] does not seem to be getting this message, as he continues to call several times a day with a very negative and pushy sales pitch. My staff has asked repeatedly for him to no longer contact us, and when we tell him we're not interested, he demands explanation and becomes aggressive. Lately, he has also taken to sending emails. At this point, he is harassing my staff and has become highly disruptive to our office. This is completely inappropriate and I am shocked that a company would allow and/or instruct such behavior from an employee.Desired Settlement: We have recently blocked the number from our phones, however--if this number is specific to [redacted], we would additionally demand that we be removed from all of [redacted]'s outreach and never be contacted by this company ever again, by any employee. Thank you.

Business

Response:

Hello [redacted] –

We are saddened to receive this notice as we hold every member of our organization to a high standard of professionalism. We have been working with [redacted] and [redacted] to resolve this complaint and were able to do so.

Both the [redacted] business phone number for [redacted] and their pri[redacted] business email address has been removed from our system to ensure that [redacted] does not receive any further phone calls or emails of any kind from our company. Furthermore and in conjunction with the management team for our sales department, this complaint has also been addressed with the offending sales representative and the department as a whole to ensure that other businesses do not feel harassed in any way.

Please let me know if there is anything additional that I can provide you to consider this complaint resolved.

Sincerely,

Review: We were a previous client of this company when it was under a different name (red flag). We signed a new contract with them only after being assured by their sales representatives, [redacted] and [redacted], that we would not be charged for calls which were not relevant to our business. This included calls from patients seeking services we did not offer (aquatic therapy) and insurances we do not accept ([redacted] over age 21). They offer the option to have calls manually reviewed. We did so only to our astonishment that most of these requests were denied. Their support representatives stated "We do consider any call that is relevant to the Physical therapist industry to meet our billing standards". So any call asking our speaking about physical therapy meets their business standards? This is the exact opposite of what I was told and agreed to when we signed up. GetFelix is fraudulently and criminally charging for calls they should not. They are thieves!Desired Settlement: Refund call ID#s [redacted], and [redacted] totaling $225.00 and I will drop the other disputed calls. Also, do not call us in the future for business!!

Business

Response:

Dear Dispute Mediator,

We were saddened to receive this dispute as we strive to provide excellent customer service and insure that our product is properly explained during the onboarding process for each new client of [redacted]. We have been working with [redacted] to resolve this issue and believe we've done so.

[redacted] initially signed up for our service during a phone conversation with one of our sales representatives on 5/*/14 at 11:30 AM EST. During that phone call, our representative explained that we charge for our service at a rate of $45 per industry relevant phone call generated by the listings we provide on the client's behalf. Our representative elaborated that [redacted] is happy to issue credit if ever a phone call is marked as billable by our system and the call does not meet our billing standard of relevance to the physical therapy industry. Examples of wrong numbers, solicitations, job seekers and business to business phone calls were provided by our sales representative. After providing his credit card information for future billing, [redacted] received an email reiterating our billing policies and listing the same examples of credit eligible calls listed above. [redacted]' account with [redacted] was set to active only after a button inside this email was clicked to confirm his order.

At 11:54 AM EST today, [redacted] spoke with one of our customer support representatives and requested to close his account as he believed phone calls relevant to the industry, but regarding services his company does not provide or insurance types that they do not accept would be credited. Our customer support representative reiterated our billing policies, explained that the call types he referenced were considered billable by [redacted] and complied with his request to cancel his account with us. Since it appears [redacted] was under a different impression regarding our billing practices, a refund of $225 has been issued, the transaction ID for which is [redacted].

Please let me know if I can provide anything further to consider this dispute resolved.

Thanks,