GetForeclosedHome.com

Initial Business Response / [redacted] (1000, 9, 2014/05/22) */ Received business response via email on 5/22/14: Order ID XXXXXXXXXXX Thank you for notifying us of Mr [redacted] 's experienceWe do apologize for any misunderstanding and would like to verify what occurred with Mr [redacted] 's accountOn 1/12/2014, Mr [redacted] registered on our website and agreed to be billed $for a 7-day trial and $each month thereafter until canceledWe display our billing protocol on our registration page and require all customers to provide personal information including name, address, phone number, email, & complete credit card informationWe also require all customers' check a box stating they have read and agree with our Terms of UseWith all due respect, we believe Mr [redacted] may not have a clear understanding of the serviceWe do not offer a booklet; our billing protocol consists of a 7-day trial period, for a $fee, and a recurring monthly fee thereafter for access to our fully searchable online database on the website, www.getforeclosedhome.comWe did not receive any correspondence or cancellation requests until 5/12/when Mr [redacted] called our customer service department to inquire about chargesWe immediately canceled this account and explained how registration occursUpon receiving this complaint, we attempted to contact Mr [redacted] on 5/22/at the number listed on the complaintIn efforts to resolve this complaint, we have refunded the monthly charges from our company totaling $We are confident this will resolve Mr [redacted] 's concerns [redacted] Assistant Manager, Client Services Initial Consumer Rebuttal / [redacted] (2000, 11, 2014/05/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am totally satisfy with the responseAll I always wanted is to get my money back and closed the so call accountThe account is now closed and they have refunded the monthly charges, a total of $From the bottom of my heart, I thank Revdex.com for their efforts in solving this issueThe lady I spoke to was also very helpful Thanks: [redacted]

Final Consumer Response /* (2000, 5, 2014/02/18) */

Initial Business Response /* (1000, 9, 2014/05/22) */
Received business response via email on 5/22/14:
Order ID XXXXXXXXXXX
Thank you for notifying us of Mr. [redacted]'s experience. We do apologize for any misunderstanding and would like to verify what occurred with Mr. [redacted]'s...

account. On 1/12/2014, Mr. [redacted] registered on our website and agreed to be billed $1 for a 7-day trial and $49.90 each month thereafter until canceled. We display our billing protocol on our registration page and require all customers to provide personal information including name, address, phone number, email, & complete credit card information. We also require all customers' check a box stating they have read and agree with our Terms of Use. With all due respect, we believe Mr. [redacted] may not have a clear understanding of the service. We do not offer a booklet; our billing protocol consists of a 7-day trial period, for a $1.00 fee, and a recurring monthly fee thereafter for access to our fully searchable online database on the website, www.getforeclosedhome.com. We did not receive any correspondence or cancellation requests until 5/12/2014 when Mr. [redacted] called our customer service department to inquire about charges. We immediately canceled this account and explained how registration occurs. Upon receiving this complaint, we attempted to contact Mr. [redacted] on 5/22/2014 at the number listed on the complaint. In efforts to resolve this complaint, we have refunded the monthly charges from our company totaling $199.60. We are confident this will resolve Mr. [redacted]'s concerns.


[redacted]
Assistant Manager, Client Services
Initial Consumer Rebuttal /* (2000, 11, 2014/05/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am totally satisfy with the response. All I always wanted is to get my money back and closed the so call account. The account is now closed and they have refunded the monthly charges, a total of $199.00. From the bottom of my heart, I thank Revdex.com for their efforts in solving this issue. The lady I spoke to was also very helpful.
Thanks:
[redacted]

Initial Business Response /* (1000, 9, 2015/04/17) */
received response via email:
Revdex.com Response
Case #XXXXXXXX
This is an unusual complaint; we received a complaint from Mr. [redacted] on 6/16/2014 addressing his concerns with the response below. For the complaint we received in March...

2015, we contacted Mr. [redacted], but he was adamant that his issues were previously resolved and that he did not file the complaint in March. We hope this clears up any confusion there may be.
Thank you for notifying us of Mr. [redacted]'s experience. We do apologize for any misunderstanding, and would like to verify what occurred with Mr. [redacted]'s account. On 3/02/2014, Mr. [redacted] registered on our website and agreed to be billed $1 for a 7-day trial and $49.90 each month thereafter until canceled. We display our billing protocol on our registration page and require all customers to provide personal information including name, address, phone number, email, & complete credit card information. We also require all customers' check a box stating they have read and agree with our Terms of Use. We did not receive any correspondence or cancellation requests until 4/20/2014 when Mr. [redacted] emailed our customer service department to inquire about charges. We immediately canceled this account and explained how billing occurs. Upon receiving this complaint, we attempted to contact Mr. [redacted] on 6/16/2014 at the number listed on the complaint. In efforts to resolve this complaint, we have refunded all monthly charges from our company totaling $99.80. We are confident this will resolve Mr. [redacted]'s concerns.