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Gett, Inc.

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Reviews Gett, Inc.

Gett, Inc. Reviews (10)

My Gett driver account is blocked.Because I got the customer who was abusing me I told him get out of my car and since then my account is blocked. I called few time they said because of customer complin we blocked your account I send them Emil in which they said my account is blocked my account permanently but I can visit their office I don't know how to solve problem I want to work with Gett .ok thanks

Review: Gett is transportation service and their app offers codes to share with friends. Unfortunately there is no word in their pricing policy or terms and conditions that these credits have an expiration dates (supposedly 4 months) an the only way to find out about these expiration is a month in advance via text message. So if you are abroad with no roaming or simply don't use sms - you may end up like me and many others - losing $1000 worth of credit. You are welcome Gett for defund you over 100 new customers!Desired Settlement: I would like my credits back to my account and maybe describe the policy in WORDS on the app and on the site as well as simply put an expiration date visible next to the ride. It would hurt to change the delivery method as well (add an email perhaps).

Business

Response:

In response to complaint #[redacted], our policy states that GETT does not replace unused coupons in the pricing policy section of the GETT app. However, as a one time courtesy we will replace Krystyna's unused coupons. Because this is a one time courtesy, we will not refund any coupons that have been given to and unused by the customer. The GETT app will notify the customer via text message and/or push notification when unused coupons are expiring. It is up to the customer to adhere to the notifications and use the coupons within that notified timeframe. Please be advised that all GETT coupons have expiration dates just like any other coupons that a consumer may use for a discount. Krystyna can expect to receive the coupon via text message within 24-48 hours. If you have any other inquiries, feel free to contact our Customer Care Department at ###-###-####. GETT NYC

Review: I called to file a complaint about being over charged.The first time I called was because I charged the wrong fare. When the cab came I put my girlfriend and then some other girl got in the car with her I didn't call the cab for her and she wasn't suppose to be in there. I said to the driver because he wasn't telling her to leave, as he rolled downed window "I'm not paying for that girl only charge my account for the ride to the grand concourse." He said yes and that he understood. Not only did he charge me for her ride but he made the other girls stop the destination and my girlfriends the one stop allowed when you get a "gett" cab. The other girls stop was way farther and cost more. I got the girls number eventually and she told me she gave the driver cash for her ride. When I originally called the company and told them about this the lady told thats illegal for the cab driver to do that and she will investigate and get back to me. Well she never did so I called again and came across a hostile and rude employee. He hassled me with questions and was basically trying to tell me this was my fault. When I asked what type of costumer service this was he said "the one that try and stop people form getting over on the company." At this point I'm highly insulted. He got mad because I told him I put my girlfriend and the car and as we were having the conversation I was saying I was in the car. My girlfriend is an extension of me so her/I in the car doesn't matter. The problem is I was over charged and the cab driver took money he wasn't suppose to take. And I got horrible costumer service I was really upset by the way that guy was talking to me. I called again because I found out my account was blocked and so was my number so I had to use my house phone. Even though I was told someone would get back to me with a solution they went and blocked my number and account and had no plans on getting back to me. Something is fishy.Desired Settlement: Refund to get my coupon back and compensation for all this trouble.

Business

Response:

Hi [redacted],I have had the opportunity to research the history of your order and speak with our Customer Care department about your phone conversation. I would like to address the concerns you stated in your complaint letter:It appears to be some confusion with what actually occurred. I would like to begin by sincerely apologizing for the frustration you encountered when speaking with our Customer Care department. We take pride in meeting our customer’s needs and providing them with an immediate solution.Your order took place on May **, 2015, and you were charged $42.10, which included a $5 stop. The correct price for the trip was $32.53 you were overcharged by $5. The fare was not charged to your credit card, it was charged as a complimentary Gett coupon, which we generously give our users to use towards their first ride. It appears that your account was inadvertently blocked by our system, which has since been unblocked. At no time do we ever, or have the ability to block user’s from calling our Customer Care office from their phone. [redacted], I would like to wipe the slate clean, and extend to you a $50 coupon as refund for your first ride, and for the inconvenience you encountered. I will text the coupon code to your phone number on your account. We welcome you back to use our service.

Review: I have been charged by them for a ride never took. And that driver no show and didn't contact me in any ways. I emailed the company, and called them. Still got no answer. And even the customer service people said I have to wait, and I asked what if there is no response in the day you promised,what will happen next, that guy said he won't give me an answer for that not happen yet! This is unacceptable and rude!Desired Settlement: And give me a proper apologize!

Business

Response:

In response to complaint #[redacted], customer [redacted] emailed our company in regards to being mischarged on 02/**/16. [redacted] received our automated response that Customer Care will respond in 3 business days. GETT policy states that the SLA with any customer refund is 3-5 business days. Customer [redacted] was refunded and emailed on 02/**/16, which is within the time frame stated when the customer called GETT Customer Care to inquire about the refund on 02/** and 02/**. Because the customer created multiple tickets, the duplicate was closed and not responded to. The original email is shown below.This matter is considered resolved. If you have any other inquiries, feel free to contact our Customer Care Department at ###-###-####.GETT NYC [redacted]

Review: GT Forge, Inc. (dba Gett) had an advertised promotion in the fall of 2015 whereby each customer would receive a $30 credit for every person they referred to Gett who then used Gett. I referred a friend on 11/*/15 and soon after received a $30 credit as advertised. Gett never stated that the credit would expire, but last month (February 2016), I wanted to use Gett one day and realized that the $30 credit was no longer in my account. I called Gett to discuss the issue, but the customer service representative said he could not help me and would have a manager call me back. Several days later after no one called me, I called again, and was again told that a manager would call me back. No one ever called me back. I tried calling one or two more times, but not once did I speak with a customer service representative who seemed knowledgeable and willing to try to help me resolve the issue. I then tried emailing Gett customer service. I was again very disappointed in the service provided, although they offered me a $10 credit instead of the $30 that was taken from me.Desired Settlement: Send me at least a $30 credit. If you are so inclined, anything additional to compensate me for the hours I spent dealing with Gett's horrible customer service representatives would be most appreciated.

Business

Response:

In response to complaint #[redacted], the customer was informed that all of our coupons do expire. As stated in the pricing policy in our app, " we do not replace unused coupons". Each customer receives either a push notification or a text message ( depending on how their notifications are set up ), when their coupons are expiring. Customer E[redacted], received a notification of this coupon expiring on January [redacted] via text message. Our $30 promotion ended in December/January and was replaced with a $10 promotion, which is why a $10 coupon was offered to the customer. As a one time courtesy, we will send Customer E[redacted] a replacement coupon via text. Please be advised, if the coupon is not used before the notified expired date, there will not be a replacement. If there are any other inquiries regarding this matter, please contact our Customer Care Department at ###-###-####. All pricing and coupon information can be found by visiting the pricing section ( $ ) of the GETT app.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was mischarged on a taxi ride through Gett. I was charged $75 for a ride that was supposed to be ~$40. When I called customer service to talk about this issue, the representative was very unprofessional and under-trained to answer my simple questions. After a long discussion (being put on hold multiple times) the representative told me I would be refunded the difference in the cost of the rides. This never happened. About a week later I called back and refused to talk to anyone besides the person who is in charge of refunds. I was forwarded to "Pierce" who repeatedly told me it was not possible to refund me the difference even though I was told last week it would happen. The car I took was called "Get Deal" yet I was charged for a "Get Premium" ride. The app does not tell you anywhere that if you take the "Get Deal" car outside of manhattan that you will be charged for a "Get Premium" car. I looked literally everywhere in the app and it is not mentioned. This is fraud, I'll stick with uber from now on, stay away from Gett! Customer service here is one of the worst I have ever encountered, they make it impossible to make any resolution. I used over an hour of my personal time to resolve absolutely nothing.Desired Settlement: Refund the difference between what I was charged and the equivalent GettStandard cost to my destination.

Business

Response:

This is in response to the complaint file by customer [redacted] for a ride that he ordered from downtown Manhattan, NY to Somerset, NJ. The customer chose one of our deal rides for this trip. The deal ride is an economical ride for any trip from [redacted]. As advertised any ride taken between these two points will be $10 flat. If a tip is added, the ride will be anywhere between $11 to $13. Rides taken out of the deal area will be charged per zone. [redacted] was charged properly because he took a deal ride outside of the deal zone. The ride from Manhattan, NY to Somerset, NJ is $50.01 before tips, tax, and tolls. These additions caused the ride total to be $75.33. Each of our deal class descriptions and pricing is listed on the home screen of the Gett app. A customer can also input an origin and destination in our app,where a complete rate quote will be given for that ride. All quotes given do no reflect tips, tax, and or tolls. The tot al for this ride is listed as $50.01 under the deal class. [redacted] has used our rate quote feature in the past on a ride , so he understands how the feature works. On January [redacted] was given a courtesy $20 coupon because he is a valued silver customer but was informed that the pricing is accurate and a refund would not be possible. Our app is very clear about pricing and presents options on pricing based on the class type that you choose. Below is [redacted]'s order which shows that he selected a deal class and his charges from Manhattan, NY to Somerset, NJ reflect properly. Order ID [redacted]

Review: I was over charged on a cab ride 11/**/15. I inquired as to when the issue would be fixed. I was told on 11/**/15 that it was a mistake and I would be refunded within 3-5 business days. After the 3-5 business days I still was not refunded. I called through out the week and was told different stories about when I would be/was refunded. Today is 12/**/15 and I still have not been refunded.Desired Settlement: I would like to be refunded what I was over charged as well as the business being looked into to ensure that they are not doing this to other customers if possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. As I filed the compliant, I did call Gett once again to see what was going on. A senior executive took my call was ensured me that she would personally take care of the issue and that I would be refunded directly. I have reviewed my bank statements and saw that they have now refunded me the money I was owed even though it took almost 3 weeks to do so when it should have been 3-5 business days as I was originally told.

Sincerely,

Review: Good morning! I am a customer of ride share company Gett. About 4 weeks ago my account was suddenly deactivated when I tried logging in. There was no reason given and I was not contacted on how to possibly rectify any issues that may have occurred. It has now been over three weeks since gett sent me initial blanket statement of "[redacted]" and to date no one has contacted me with any real explanation or pathway to account resolution. Each time I call to inquire what the problem is I am told I will be contacted by gett financial department to resolve the issue. Since I was not told what the issue was I took it upon myself to be proactive and contact my bank and there are no holds with the my credit card. One response I got from representative was "account financial is a different department I don't have access to and they will contact you'", that was three weeks ago. As a customer I am owed an explanation of why I have a suddenly blocked account, and 3 weeks of waiting to be contacted back while constantly told it is under investigation is unacceptable. I have called over 6 times and sent approximately four inquiries over the Gett support website. If this is indeed a billing issue they have responsibility to reaching out to me so I can attempt to resolve with my credit card. If this is due to another issue, I still am owed to be made aware what that issue is so I am aware of why account is blocked instead of being given the run around and having me make multiple calls and told to continually wait. this is simple customer service practiceDesired Settlement: Would like business to extend me courtesy of informing me why my account was deactivated, and if it is due to billing issue I would like to help them address this with my bank. I would like business to give me formal notification of what has happened with my account and why it has taken almost a month for a representative to contact me, with the response being "[redacted]"

Business

Response:

Good Afternoon, We have received your complaint for ID #: [redacted] and upon further investigation, user [redacted] account was blocked for fraudulent activities. GETT's user policy states that only one user/phone number can be linked to one account. [redacted] account has seven different phone numbers tied to her account. Cell number ###-###-#### and ###-###-#### are both listed under [redacted] alone. ( I've attached the list of phone numbers on the account below ) When a customer creates multiple accounts using different phone numbers, they are blocked for fraud once discovered. Looking through each of the accounts under the seven phone numbers listed on the account, it appears that [redacted] and the other users have been referring each other in order to receive free rides. We apologize for the miscommunication regarding [redacted] complaint, however we are unable to unblock the account at this time. if you have any other inquiries, feel free to contact us at [redacted]. Thanks, GETT NYC Enter a User Id to search for his devices: [redacted] TRUE Remove from black list multiple accounts and devices

I have been using Gett and it is a wonderful service. Quick response times, easy to use and functional app, great pricing and a wonderful customer support team. Thank you Gett for being #1!!!

Review: ORDERED A CAR FROM THEIR APP. DRIVER PICKED ME UP, WAS VERY YOUNG AND UNEXPERIENCED AND ENDED UP MAKING ME VERY LATE AND WAS LOST AS HE WAS JUST DRIVING AND NOT PAYING ATTENTION TO THE GPS ON HIS PHONE WHICH SAID WE WERE LOST. FINALLY GOT HIM TO TURN AROUND AND GET ME TO MY DESTINATION LATE. I GAVE HIM A POOR RATING AND EMAILED GETT ABOUT MY ISSUE. HALF HOUR LATER POLICE SHOW UP AT MY PLACE OF WORK AND PULL ME OUTSIDE TO SEARCH MY BAG AND MYSELF BECAUSE THE DRIVE CALLED THE POLICE AND REPORTED THAT HIS PASSENGER WAS LOADING A WEAPON/ GUN IN HIS BACKSEAT! I WAS IN SHOCK THAT THIS KID WOULD GO SO FAR TO GET BACK AT ME FOR RESPONDING TO HIS BAD SERVICE AND I WAS VERY NICE TO HIM WHEN IN CAR. I WENT HOME DUE TO THE STRESS OF THE EVENT. I LOST A NIGHT OF PAY AND EMBARRASSED AT MY JOB. MY WALLET IS MISSING AND WAS LIKELY LEFT IN HIS CAR BUT GETT IS NOT CALLING ME BACK. A DAY LATER IM TRYING TO GET A CAR AND THE GIRLS ANSWERING THE PHONE ARE BEING RUDE, UNPROFFESSIONAL, WONT GIVE THEIR NAMES, HANGING UP ON ME AND NOW MY ACCOUNT IS BLOCKED. THE GHETTO GIRL THAT KEEPS ANSWERING THE PHONE ON THIS SUNDAY NIGHT OCTOBER THE 11TH AT 9:30PM IS THE MOST CHILDISH, RUDE, WORST EXCUSE FOR AN EMPLOYEE THAT WILL ONLY CAUSE GETT TO GO OUT OF BUSINESS. SHE WILL NOT PUT A MANAGER ON THE PHONE FOR ME TO TALK TO NOR WILL SHE SAY MY NAME. THIS COMPANY IS THE WORST BUSINESS I HAVE EXPERIENCED. I WANT A MANAGER TO CALL ME BACK AND UNBLOCK MY ACCOUNT, GIVE ME THE CREDIT PROMISED AND AN APOLOGY FOR TWO NIGHTS IN A ROW OF DAMAGES AND STRESS FROM POOR CUSTOMER SERVICE AND MANAGEMENT. I WANT MY WALLET RETURNED AND A MANAGER FROM GETT TO CALL THE NEW JERSEY POLICE DEPT AND APOLOGIZE FOR THEIR DRIVER MAKING FALSE POLICE REPORTS.Desired Settlement: AT MINIMAL, I WANT A MANAGER TO CALL ME BACK AND UNBLOCK MY ACCOUNT, GIVE ME THE CREDIT PROMISED AND AN APOLOGY FOR TWO NIGHTS IN A ROW OF DAMAGES AND STRESS FROM POOR CUSTOMER SERVICE AND MANAGEMENT. I WANT MY WALLET RETURNED AND A MANAGER FROM GETT TO CALL THE NEW JERSEY POLICE DEPT AND APOLOGIZE FOR THEIR DRIVER MAKING FALSE POLICE REPORTS.

Business

Response:

Dear [redacted], Gett would like to formally apologize for any inconvenience or hardship you may have experienced following your ride which took place on October **, 2015. Upon receiving notice of your grievance, we have thoroughly investigated the events that transpired and we have provided a detailed explanation of the events below. Upon investigation into the suspension of your Gett passenger account, we have discovered that the account was blocked automatically by our system due to multiple refusals by the credit card on file on October **, 2015 when attempting to verify the card for rides you were attempting to order on this date. Gett will be happy to remove the block on the passenger’s account once a valid card is inputted into the passenger’s Gett profile. As for the ride which was taken the evening of October **, 2015 in question, the ride was ended by customer care manually and no attempt to charge the passenger’s credit card on file was made for this trip, which totaled $91.59 with taxes. In addition, Gett apologizes if you experienced any discourtesy from any employees of the Gett customer care team. This is never the intention as we strive to consistently provide the best service possible to our customer’s. Your concerns regarding any interactions with our customer support team have been addressed internally. Because of this, we are happy to issue a Gett ride credit to your passenger account in the amount of $30. Finally, regarding the events pertaining to the driver contacting the police, while we cannot discourage any driver or passenger from doing what they feel they must do to ensure their personal safety, or that of the public, Gett sincerely regrets any embarrassment or distress police involvement may have caused at your place of business, especially in this instance when you, a valued passenger, appears to have not actually partaken in any wrongdoing. Upon, speaking with the driver, we did inquire as to whether a wallet was found or could still be in the vehicle but the driver has assured us that no wallet was found inside the vehicle following your ride. Sincerely, Gal L[redacted] Gett US Head of Operations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

$30 and their approving of hiring drivers that make false police reports (illegal in most states) for getting a one star review is insulting and an example of a failing business that is run by [redacted] personnel in all positions. What a sad and pathetic response for what damages I suffered. But on the bright side at least there is desperate start up companies out there for the less educated and professional.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

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Description: TRANSPORTATION SERVICES, CAR SERVICE, APP-BASED SERVICES

Address: 237 West 35th Street Suite 200, New York, New York, United States, 10001

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