Gett

This is in response to the complaint file by customer [redacted] for a ride that he ordered from downtown Manhattan, NY to Somerset, NJ. The customer chose one of our deal rides for this trip. The...

deal ride is an economical ride for any trip from [redacted]. As advertised any ride taken between these two points will be $10 flat. If a tip is added, the ride will be anywhere between $11 to $13. Rides taken out of the deal area will be charged per zone. [redacted] was charged properly because he took a deal ride outside of the deal zone. The ride from Manhattan, NY to Somerset, NJ is $50.01 before tips, tax, and tolls. These additions caused the ride total to be $75.33. Each of our deal class descriptions and pricing is listed on the home screen of the Gett app. A customer can also input an origin and destination in our app,where a complete rate quote will be given for that ride. All quotes given do no reflect tips, tax, and or tolls. The tot al for this ride is listed as $50.01 under the deal class. [redacted] has used our rate quote feature in the past on a ride , so he understands how the feature works. On January [redacted], [redacted] was given a courtesy $20 coupon because he is a valued silver customer but was informed that the pricing is accurate and a refund would not be possible. Our app is very clear about pricing and presents options on pricing based on the class type that you choose. Below is [redacted]'s order which shows that he selected a deal class and his charges from Manhattan, NY to Somerset, NJ reflect properly. Order ID [redacted]
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I have been using Gett and it is a wonderful service. Quick response times, easy to use and functional app, great pricing and a wonderful customer support team. Thank you Gett for being #1!!!

In response to complaint #[redacted], the customer was informed that all of our coupons do expire. As stated in the pricing policy in our app, " we do not replace unused coupons". Each customer...

receives either a push notification or a text message ( depending on how their notifications are set up ), when their coupons are expiring. Customer E[redacted], received a notification of this coupon expiring on January [redacted] via text message. Our $30 promotion ended in December/January and was replaced with a $10 promotion, which is why a $10 coupon was offered to the customer. As a one time courtesy, we will send Customer E[redacted] a replacement coupon via text. Please be advised, if the coupon is not used before the notified expired date, there will not be a replacement. If there are any other inquiries regarding this matter, please contact our Customer Care Department at ###-###-####. All pricing and coupon information can be found by visiting the pricing section ( $ ) of the GETT app.

Revdex.com:At this time, my complaint, ID [redacted] regarding Gett, Inc. has been resolved.
Sincerely,Yonatan L[redacted]

In response to complaint # [redacted] any customer that rides from NYC to NJ will incur toll fees for said ride. Customer [redacted] received a price quote for the ride to ERW, the quote information...

stated that the base fare did not include tips, tolls, and taxes. Anytime a customer inputs a pick up point and a drop off point, they will receive a quote pop up with the details of the charges. A fare of $62 + $25 + $2.18 totaled $89.18. Customer [redacted] was incorrectly charged the in the toll fee, which is why a refund of $7.74 was processed. There was also a tax for $2.18 that was charged. GETT makes sure to communicate tax, tips, and toll charges in several sections of the app. One in the pricing section ( $ ) and the other in the fare quote section. We are sorry that the customer did not read the charges pop up fully, but these additional charges are stated in the app. Unfortunately, we will not be able to adjust the remainder of this ride. If you have any other inquiries regarding this ride, please contact our Customer Care Department at ###-###-####. Thanks, GETT NYC
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I never authorized this charge with Gett and the $10 coupon I was promised was never applied to my account. I should never have been charged on my credit card and this is an unauthorized charge. I was promised a full refund over the telephone (and not on [redacted]) and was told it was being sent to the refund group for processing.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
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In response to complaint # [redacted] we do not place pricing information and/or policy on our website; only in the GETT app. Because our pricing policy IS listed in the app under the pricing section, which is signified by the $ sign, and is shown as a pop up once you input a origin and destination, we cannot comply with Customer [redacted]'s request for a price adjustment.This matter is considered resolved.Thanks, GETT NYC

In response to complaint # [redacted], GETT's terms of use states that our service does not guarantee specific results when used. Placing any order through our app, does not guarantee a driver will be...

attached to the order. Customer [redacted]'s order on [redacted] did result in a driver being attached to his ride, however the driver declined to take the ride. As a independent contractor, the driver has the right to decide which ride order he/she would like to take. Customer [redacted] did receive a $10 courtesy coupon because the driver chose not to continue with the order. GETT is not liable for any driver's refusal to take customer's order nor are we responsible for compensating a customer because he/she chose another method of alternate transportation. When our competitor surges, the customer has to agree to those surge rates before the order is placed. Customer [redacted] chose to accept the surge rates; he was not forced to accept them as he stated in his complaint. Customer [redacted]'s request for $250 in compensation for inconvenience and surge prices is denied. Once a customer decides to use the GETT app, he/she agrees to all of the terms listed in the app. These same conditions are listed on our website as well. Terms and conditions can be found at www.gett.com , at the very bottom of the homepage. This matter is considered closed . Thank You, GETT NYC