[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
The customer's Tiguan was brought in to service here on 7/3/because after driving the vehicle for or hours the a/c would start blowing hotThe service advisor explained to the customer that we would have to drive the vehicle or hours to duplicate the concern and the customer agreed and signed the repair order stating thatThe service advisor did drive the vehicle home on 7/3/so we could duplicate the concern and she could not duplicate the concernMy shop foreman then drove the vehicle home on the weekend and he was still not able to duplicate the concernOn Monday morning 7/11/the technician completed another long test drive and duplicated the concernThe techician then tested the a/c system and found the a/c compressor needs replacedHe then completed an oil service on the customer's car The technician does smoke but he assured me he did not smoke in the vehicle but his clothes may have made the vehicle smell like smokeWe called the customer's extended warranty and found out her extended warranty had expired at 100,miles and she had 107,milesI told her that the a/c compressor would not be covered by her extended warranty because it had expired I talked to the customer and told her will are going to send her a check for the fuel that we used and pay her back $for the diagnostic charge that she paid We will also complete a full inside and outside detail for freeThe customer agreed that this was acceptableI apologized that we did not fill her vehicle with fuel, it smelled like smoke, and it was dirty on the insideI sent the check request to my accounting department and they will be sending it out next week
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
The customer's Tiguan was brought in to service here on 7/3/because after driving the vehicle for or hours the a/c would start blowing hotThe service advisor explained to the customer that we would have to drive the vehicle or hours to duplicate the concern and the customer agreed and signed the repair order stating thatThe service advisor did drive the vehicle home on 7/3/so we could duplicate the concern and she could not duplicate the concernMy shop foreman then drove the vehicle home on the weekend and he was still not able to duplicate the concernOn Monday morning 7/11/the technician completed another long test drive and duplicated the concernThe techician then tested the a/c system and found the a/c compressor needs replacedHe then completed an oil service on the customer's car The technician does smoke but he assured me he did not smoke in the vehicle but his clothes may have made the vehicle smell like smokeWe called the customer's extended warranty and found out her extended warranty had expired at 100,miles and she had 107,milesI told her that the a/c compressor would not be covered by her extended warranty because it had expired I talked to the customer and told her will are going to send her a check for the fuel that we used and pay her back $for the diagnostic charge that she paid We will also complete a full inside and outside detail for freeThe customer agreed that this was acceptableI apologized that we did not fill her vehicle with fuel, it smelled like smoke, and it was dirty on the insideI sent the check request to my accounting department and they will be sending it out next week