Getting Things Done Movers

This was an online order they did not provide an address

We have received your letter of a customer complaint on 3/4/ID number ***Since filing their claim with you, Revdex.com they have requested a full refund via *** *** *** which we have issuedThere is no tracking number available because the customer asked for a
full refund which we have provided.Please close this claim in our favor.Thank you,Salil M***ManagerNataraj Books, Inc

*** ***,This customer placed an order with our company via an online marketplace called "ECampus"We shipped theCustomer's order via USPS with a tracking number of *** *** which was delivered onSeptember 3, 2016, 1:pmThe customer contacted us while the package was
still in transit and that is why itwasn't receivedAlso, the customer placed this order with an estimated delivery range of 3-business days, whichthe item arrived within that time periodYou may contact the customer and confirm the package has been received

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This customer placed an order with our company via an online marketplace called "[redacted]".  We shipped the customer's order via [redacted] with a tracking number of [redacted]  which was delivered on 12/15/2016 at 9:31 A.M., The customer contacted us while the package was still in...

transit and that is why it wasn't received.  Also, the customer placed this order with an estimated delivery range of 3-7 business days, which the item arrived within that time period.  You may contact the customer to confirm the package has been received.Please consider this issue resolved as we have worked with the customer and delivered the item they ordered.Thank you,Salil M[redacted]Nataraj Books, Inc.

This was an online order they did not provide an address