Getz R Rex

[redacted] made an online reservation for a two night stayThe reservation was submitted online by [redacted] through our direct online booking on our website, [redacted] Our policy states that all internet reservations are paid in full, nonrefundable, and final at the time of booking and it is clearly posted in the attached screen shots of the hotel websitePrior to completion of the reservation process, the guest is prompted to review and accept the terms and conditions of the cancellation policy for the reservation to be accepted by our system If they do not accept, they do not receive a confirmation of reservation [redacted] accepted these terms and conditions upon completion of his reservation.Upon our receipt of [redacted] ’s reservation, we finalized his reservation in our system and charged him in full as per the terms to which he agreed [redacted] spoke to a front desk agent on the evening of August **, 2015, who stated all information we have presented to youDue to his unforeseen circumstances the manager had extended a one-time date change but he refused to accept it

[redacted] made an online reservation for a two night stay. The reservation was submitted online by [redacted] through our direct online booking on our website, [redacted]. Our policy states that all internet reservations are paid in...

full, nonrefundable, and final at the time of booking and it is clearly posted in the attached screen shots of the hotel website. Prior to completion of the reservation process, the guest is prompted to review and accept the terms and conditions of the cancellation policy for the reservation to be accepted by our system.  If they do not accept, they do not receive a confirmation of reservation. [redacted] accepted these terms and conditions upon completion of his reservation.Upon our receipt of [redacted]’s reservation, we finalized his reservation in our system and charged him in full as per the terms to which he agreed. [redacted] spoke to a front desk agent on the evening of August **, 2015, who stated all information we have presented to you. Due to his unforeseen circumstances the manager had extended a one-time date change but he refused to accept it.