[redacted] Handlesets are not covered under warranty We can absolutely order a new one for you and get you a quote Please let us know if you would like us to help you
All issues have been resolved for [redacted] to his satisfaction we had to install new window framesI personally went out to [redacted] ***'s home to ensure that everything went smoothly and to make some minor adjustments to the window
we spoke with customer on 12-14-and set her up for an appointment to have her glass replaced however it does take 4-weeks for the glass to be madeWe spoke with customer to confirm her appointment today and advised her the glass will be in and we will come out and install it at no charge
Complaint: [redacted] I am rejecting this response because:I am not sure what your company did differently from the siding and insulation that was there originally. When your company was finished our home for the first time since we lived in it had to have the thermostats raised from 60 degrees all winter to 70-80 degrees just to stay in the home. Your contractor came to our home and apologized profusely for the problem. He said the only thing he could think to do to solve the problem was put more insulation in the attic. He covered every hole and soffit in The attic which did make it much warmer. The problem is it trapped heat and moisture in the attic preventing the attic from breathing causing mold and mildew to grow all over the attic. The heaviest concentrations were found where the light openings were visible in the side of the house that had none before and where holes were drilled to stabilize the scaffolding through our 9 year old asphalt shingles and through the roof boards. To fill the holes they used clear silicon. My home never had mold or mildew problems as was attested by our original inspector and was verified with pictures before and after the work was done. The mold remediation cost was $2,550. The new roof is going to cost $5,000, and insulation that got wet another $5000 to replace. The original reason our home was freezing for the first time since we owned it after the installation of new siding and insulation defies logic. Something was clearly done wrong and still needs to get fixed before winter rolls in again. My whole family was suffering with illnesses relating to respiratory conditions. My 2 year old son got deathly sick as a result of exposure to the mold and mildew had to be revived by me doing CPR on him, and transporting him to the hospital. He went on numerous medications and nebulizer treatments just to be able to breathe. I am simply asking this company fix what they broke. I am not asking for medical expenses just our home be clean, warm, and safe moving forward. That is why I paid $15,500 for and we have yet to receive. The insulation that went into our attic was paid for and placed by Nationwide, and the holes put through our roof was done by their contractors. To say that this is not your fault and not your problem is at best disingenuous. I have no words to describe what it was like almost losing my son and then finding out the cause was due to your companies work. All I am asking for is repairs to or repayment for issues in our home that were caused by your workers. That at this point is the least you could and should do! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I have never met a more deviant and blatantly corrupt business in my lifeNationwide Windows and siding destroyed my home and has lied every step of the wayI paid $15,dollars for all new siding boards, paper, insulation, and vinyl sidingI was told that I was going to be given the best contractors Nationwide had and my home would be seamless, warmer, insect free, not fade, crack, warp, be 100% protected against all disasters natural or man madeIf at any time there was damage Nationwide would come out and replace it for freeAnthonys first response when I realized how badly my home had been damaged by their irresponsible and incompetent workers was they were subcontractors and Nationwide could not be held personally liable for their negligenceTheir workers put holes directly through asphalt shingles, through my roof boards, and into my attic to stabilize the platforms they were working on and then filled the holes with siliconThose holes leaked putting water all over my atticThey never replaced all the boards and originally did not even put insulation underneath all the new sidingI went into the attic to inspect what they had done and saw holes in boards that led straight through to the vinylsNot only did they not put new boards up they knocked holes in the old boards and simply installed vinyl directly over itI then went on the roof that at the time was years old and found clear silicon plugs in over places on my roofWhen I confronted them they said that's how they always do itI contacted other roofing companies and not one of them had ever heard of such stupidityI called Nationwide back their solution was to use a different color silicon closer to my roof colorThey came out and pulled back the vinyl and admitted they "missed" a whole section of replacing boards and applying insulation on both sides of the houseThey had placed vents in on both sides of the house without framing them making it impossible to close themBecause they had no room to maneuver they simply took a hammer or hatchet from the outside slammed two holes in the side of my house and then put plastic vents over itMy home which I paid to be warmer and safer was freezing that winter sending out electric bill skyrocketingWe with our old aluminum siding were quite comfortable for the last years at degrees on our thermostatsWe had our thermostats cranked to 75-degrees all winter and were still coldMauricio whom Anthony repeatedly told me was the best contractor Nationwide had in the arsenal came out and decided the only way to make our home inhabitable was to insulate the atticHe paid for and installed pink insulation over every soffit and crack in our atticBetween the moisture from the holes drilled through our roof, and the air being sealed with no ventilation mold grew all over my atticI have before and after pictures of my home demonstrating no mold or mildew before work began and mold and mildew everywhere just months laterAnthony had the balls to tell me he accepts no responsibility for his workers because they performed work outside of what was stated in the contract and they were subcontracted by him therefore the company can not be held directly liableFor my efforts in trusting Nationwide so far I had to get a mold and remediation company in cost of $2,I just replaced a year old roof with a brand new year roof cost $5,My home is still freezing and the real reason was never figured outSomething was clearly ripped out and not replacedI will probably have to pay a real siding company to come in and fix and or replace my entire sidingCost from Nationwide was over $15,500! My insulation in my attic that got wet still has to be replaced estimated cost around $5,and something above the soffit similar to baffles were ripped out and not replacedNationwide should be embarrassed, ashamed, and disgraced by their work and should have immediately rectified all the damages incurredThey set up appointments to come out and see my home and then did not show on multiple occasionsI have no words for how pissed off I am at their incompetence, negligence, and flat out lyingMy home was destroyed by their "Best workers" and now they need to make it right one way or the otherMy whole family became sick and my son almost died because of the mold and mildew problemIf ever there was ever a better case for the Revdex.com I can't think of oneIf this is how this company conducts business they should be out of business!!! Not only are they not accepting any responsibility for their actions they are going as far as to blame me for using subcontractors that they hired and I paid for as full time Nationwide contractors!!! I want to be paid in full for all damages incurred to my home and a letter of apology written to my family for all the pain and suffering you have caused us!!! [redacted] *** Regards, [redacted] ***
In regards to complaint ID# [redacted] [redacted] We tried working with this customer to fulfill her order for several monthsHowever, the customer lost contact with us until January At that time I informed [redacted] I would like to come down personally to resolve this matterWe set a date for me to come down and discuss all the concerns she had with NationwideUpon my visit [redacted] was not willing to work with us in anyway the problem was two windows on her order were smaller then what we can makeI had to inform her that I had to work with my production team to do a special order for those two windows customer was not receptive to thisCustomer was insisting on getting a refund I did inform her that this may not be possible but I would do everything we can to resolve her matterAfter reviewing what transpired and also how customer felt and how uncooperative she was we decided to refund her full depositI have been trying to contact [redacted] for the past weeks to inform her that I have her refund check and we need to set a meeting to deliver her refund checkI awaiting a response from the customer at this time and will continue to contact her
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hi [redacted] Our apologies for not getting back to you sooner Our warranty does not cover labor, only defects in the product If you would like to file a claim you can call our factory at [redacted] There should be a blue sticker on the top sash (see attached to help locate it) with all of your order information which you will need to file a claimThanks again
Our replacement windows are made to industry standardsAll windows are ready to be installed and the client turned us away and would not let us install All of our windows are custom made products to fit the clients specific projectWe would like to reschedule an installation date to install these windows
Complaint: [redacted] I am rejecting this response because: It took two years and dozens of calls Regards, [redacted]
[redacted] Handlesets are not covered under warranty We can absolutely order a new one for you and get you a quote Please let us know if you would like us to help you
All issues have been resolved for [redacted] to his satisfaction we had to install new window framesI personally went out to [redacted] ***'s home to ensure that everything went smoothly and to make some minor adjustments to the window
[redacted] *** Sorry for not getting back to you sooner You can reach our warranty support line at [redacted] They would be able to help you further
we spoke with customer on 12-14-and set her up for an appointment to have her glass replaced however it does take 4-weeks for the glass to be madeWe spoke with customer to confirm her appointment today and advised her the glass will be in and we will come out and install it at no charge
Complaint: [redacted] I am rejecting this response because:I am not sure what your company did differently from the siding and insulation that was there originally. When your company was finished our home for the first time since we lived in it had to have the thermostats raised from 60 degrees all winter to 70-80 degrees just to stay in the home. Your contractor came to our home and apologized profusely for the problem. He said the only thing he could think to do to solve the problem was put more insulation in the attic. He covered every hole and soffit in The attic which did make it much warmer. The problem is it trapped heat and moisture in the attic preventing the attic from breathing causing mold and mildew to grow all over the attic. The heaviest concentrations were found where the light openings were visible in the side of the house that had none before and where holes were drilled to stabilize the scaffolding through our 9 year old asphalt shingles and through the roof boards. To fill the holes they used clear silicon. My home never had mold or mildew problems as was attested by our original inspector and was verified with pictures before and after the work was done. The mold remediation cost was $2,550. The new roof is going to cost $5,000, and insulation that got wet another $5000 to replace. The original reason our home was freezing for the first time since we owned it after the installation of new siding and insulation defies logic. Something was clearly done wrong and still needs to get fixed before winter rolls in again. My whole family was suffering with illnesses relating to respiratory conditions. My 2 year old son got deathly sick as a result of exposure to the mold and mildew had to be revived by me doing CPR on him, and transporting him to the hospital. He went on numerous medications and nebulizer treatments just to be able to breathe. I am simply asking this company fix what they broke. I am not asking for medical expenses just our home be clean, warm, and safe moving forward. That is why I paid $15,500 for and we have yet to receive. The insulation that went into our attic was paid for and placed by Nationwide, and the holes put through our roof was done by their contractors. To say that this is not your fault and not your problem is at best disingenuous. I have no words to describe what it was like almost losing my son and then finding out the cause was due to your companies work. All I am asking for is repairs to or repayment for issues in our home that were caused by your workers. That at this point is the least you could and should do! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I have never met a more deviant and blatantly corrupt business in my lifeNationwide Windows and siding destroyed my home and has lied every step of the wayI paid $15,dollars for all new siding boards, paper, insulation, and vinyl sidingI was told that I was going to be given the best contractors Nationwide had and my home would be seamless, warmer, insect free, not fade, crack, warp, be 100% protected against all disasters natural or man madeIf at any time there was damage Nationwide would come out and replace it for freeAnthonys first response when I realized how badly my home had been damaged by their irresponsible and incompetent workers was they were subcontractors and Nationwide could not be held personally liable for their negligenceTheir workers put holes directly through asphalt shingles, through my roof boards, and into my attic to stabilize the platforms they were working on and then filled the holes with siliconThose holes leaked putting water all over my atticThey never replaced all the boards and originally did not even put insulation underneath all the new sidingI went into the attic to inspect what they had done and saw holes in boards that led straight through to the vinylsNot only did they not put new boards up they knocked holes in the old boards and simply installed vinyl directly over itI then went on the roof that at the time was years old and found clear silicon plugs in over places on my roofWhen I confronted them they said that's how they always do itI contacted other roofing companies and not one of them had ever heard of such stupidityI called Nationwide back their solution was to use a different color silicon closer to my roof colorThey came out and pulled back the vinyl and admitted they "missed" a whole section of replacing boards and applying insulation on both sides of the houseThey had placed vents in on both sides of the house without framing them making it impossible to close themBecause they had no room to maneuver they simply took a hammer or hatchet from the outside slammed two holes in the side of my house and then put plastic vents over itMy home which I paid to be warmer and safer was freezing that winter sending out electric bill skyrocketingWe with our old aluminum siding were quite comfortable for the last years at degrees on our thermostatsWe had our thermostats cranked to 75-degrees all winter and were still coldMauricio whom Anthony repeatedly told me was the best contractor Nationwide had in the arsenal came out and decided the only way to make our home inhabitable was to insulate the atticHe paid for and installed pink insulation over every soffit and crack in our atticBetween the moisture from the holes drilled through our roof, and the air being sealed with no ventilation mold grew all over my atticI have before and after pictures of my home demonstrating no mold or mildew before work began and mold and mildew everywhere just months laterAnthony had the balls to tell me he accepts no responsibility for his workers because they performed work outside of what was stated in the contract and they were subcontracted by him therefore the company can not be held directly liableFor my efforts in trusting Nationwide so far I had to get a mold and remediation company in cost of $2,I just replaced a year old roof with a brand new year roof cost $5,My home is still freezing and the real reason was never figured outSomething was clearly ripped out and not replacedI will probably have to pay a real siding company to come in and fix and or replace my entire sidingCost from Nationwide was over $15,500! My insulation in my attic that got wet still has to be replaced estimated cost around $5,and something above the soffit similar to baffles were ripped out and not replacedNationwide should be embarrassed, ashamed, and disgraced by their work and should have immediately rectified all the damages incurredThey set up appointments to come out and see my home and then did not show on multiple occasionsI have no words for how pissed off I am at their incompetence, negligence, and flat out lyingMy home was destroyed by their "Best workers" and now they need to make it right one way or the otherMy whole family became sick and my son almost died because of the mold and mildew problemIf ever there was ever a better case for the Revdex.com I can't think of oneIf this is how this company conducts business they should be out of business!!! Not only are they not accepting any responsibility for their actions they are going as far as to blame me for using subcontractors that they hired and I paid for as full time Nationwide contractors!!! I want to be paid in full for all damages incurred to my home and a letter of apology written to my family for all the pain and suffering you have caused us!!! [redacted] *** Regards, [redacted] ***
In regards to complaint ID# [redacted] [redacted] We tried working with this customer to fulfill her order for several monthsHowever, the customer lost contact with us until January At that time I informed [redacted] I would like to come down personally to resolve this matterWe set a date for me to come down and discuss all the concerns she had with NationwideUpon my visit [redacted] was not willing to work with us in anyway the problem was two windows on her order were smaller then what we can makeI had to inform her that I had to work with my production team to do a special order for those two windows customer was not receptive to thisCustomer was insisting on getting a refund I did inform her that this may not be possible but I would do everything we can to resolve her matterAfter reviewing what transpired and also how customer felt and how uncooperative she was we decided to refund her full depositI have been trying to contact [redacted] for the past weeks to inform her that I have her refund check and we need to set a meeting to deliver her refund checkI awaiting a response from the customer at this time and will continue to contact her
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hi [redacted] Our apologies for not getting back to you sooner Our warranty does not cover labor, only defects in the product If you would like to file a claim you can call our factory at [redacted] There should be a blue sticker on the top sash (see attached to help locate it) with all of your order information which you will need to file a claimThanks again
Our replacement windows are made to industry standardsAll windows are ready to be installed and the client turned us away and would not let us install All of our windows are custom made products to fit the clients specific projectWe would like to reschedule an installation date to install these windows