Gevalia Kaffee

Review: I have been unable to cancel my subscription or have my credit card data removed from the website. I continue to receive coffee and bills I do not want.Desired Settlement: I want my orders cancelled and my account and information deleted from their system. I never want to purchase from Gevalia again.

Business

Response:

Weare writing in response to complaint ID: [redacted] dated 12/31/2014, regarding Samantha[redacted]. Please be advised we have cancelled [redacted]. Wespoke to Ms. [redacted] on 1/20/2015 to let her know her account [redacted] hadbeen cancelled and no further orders would be shipped out. We do not show acredit card on file at this time.Thank you for bringing this matter to our attention and allowingus to satisfy our customer. Should yourequire any additional information regarding this situation, please feel freeto contact me at 1-800-GEVALIA during the hours below. In the event that I havestepped away from my desk, please ask for the Supervisor on duty. We will behappy to assist. Weekdays: 8AM – 10PM EST Weekends: 9AM – 6PM ESTSincerely, [redacted] Gevalia Customer Service