GEX International

Mr***,I appreciate you following up with our company regarding the unsatisfactory service that you received.Based on the details you provided, you were correct in stating that we should have attempted to auger your line past the first two attempts at feetPlease accept my apology on behalf
of our companyYour feedback will help in our on-going training efforts to ensure customer satisfaction.Per our discussion, I am refunding $back to the credit card providedI hope you will consider trying our services again if the need arises.Please feel free to call me if you require any further assistance.Sincerely,*** *** Office Manager***?

[A default letter is provided here which indicates your acceptance of the business's response? If you wish, you may update it before sending it? If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply? Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***