Gexa Energy, L.P.

August 13, 2014
[redacted]
[redacted]
[redacted]
RE:   Revdex.com # [redacted]
      
Dear [redacted],
After further discussion with management regarding your outstanding balance, I was authorized to waive the Base Charge in the amount of $9.95 indicated on your July 30, 2014, billing statement and two late fees that were present on your account in the amounts of $2.35 & $1.94 plus tax in the amount of $0.09 for a total credit of $14.33 as a one-time Customer Satisfaction credit. Therefore, your current final outstanding balance is $192.80.
However, Gexa Energy is unable to adjust any additional charges on your account. [redacted], as previously mentioned, since you failed to request a move out and indicate a service stop date during your call to our Customer Care Center your service continued on a month-to-month basis after your initial contract term expired as indicated within the renewal letter sent to you on April 4, 2014. Therefore, you are liable for the charges incurred on your account until the account was switched away from Gexa Energy on July 29, 2014, by another provider.
Again, we sincerely apologize for any inconvenience this issue may have caused you. To avoid additional penalty fees; your payment is due immediately. We thank you for providing us with an opportunity to address your concerns. 
Gexa Energy Customer Relations Department

Gexa Energy received your complaint filed with the Houston Revdex.com (Revdex.com) on [redacted] indicating that you enrolled in the Gexa Choice 3 plan which guaranteed with a rate of [redacted] cents per kWh for the first three months. You state that after the first three months you in [redacted] the...

rate jumped without notice to [redacted] cents per kWh, more than twice the previous months as a result you state your bill jumped from $** to $[redacted] You also state, had you known that the price would jump this high I would have never chosen Gexa Energy as my provider. You are requesting a refund to reflect charges to the original electricity rate of [redacted] cents per kWh.
A detail investigation of the customer’s account revealed that you initiated service with Gexa Energy on [redacted] via online enrollment for the service address of [redacted]selecting the Gexa Choice 3, a 3 month term product. Review of your account revealed the following:
On [redacted], Gexa Energy sent you a Renewal notice indicating: “Your fixed rate service plan is scheduled to expire on [redacted]. Be assured your electricity service will continue if you do not choose a new fixed-rate service plan. If a new Gexa fixed-rate service plan is not selected by [redacted], your electricity service will continue on a month-to-month basis with the Gexa Bridge Plan at a variable price.”
On [redacted], Gexa Energy generated a final bill for the service period of [redacted] – [redacted] in the amount of $**. indicating an average charge of * cents per kWh with a due date of [redacted].
On [redacted], Gexa Energy received and posted a payment in the amount of $**.**.
On [redacted], Gexa Energy generated a bill for the service period of [redacted] – [redacted] in the amount of $[redacted] indicating an average charge of **.* cents per kWh with a due date of [redacted].
On [redacted], Gexa Energy received a switch request from your TDU.
On [redacted], Gexa Energy generated a final bill for the service period of [redacted] – [redacted] in the amount of $[redacted].** indicating an average charge of [redacted] cents per kWh with a due date of [redacted].
[redacted], as indicated above you were provided a renewal Notice (attached) informing you “If a new Gexa fixed-rate service plan is not selected by [redacted], your electricity service will continue on a month-to-month basis with the Gexa Bridge Plan at a variable price.” Our records indicate that you failed to renew on a fixed rate plan prior to [redacted], or switch your service away from Gexa after your contract rate ended; therefore, Gexa Energy is unable to adjust the charges on your account. Your account reflects a current balance due in the amount of $[redacted].**, in order to avoid additional penalty fees; your payment is due immediately.
We sincerely apologize for any inconvenience this issue may have caused you.  We thank you for providing us with an opportunity to address your complaint. 
Gexa Energy Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[On all the fact sheets for my previous providers, the average price per kWh quoted was the total rate - TDU plus Energy.  GEXA quoted 6.1 and billed 10. I believe it was deliberately misleading]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
For one more time, Gexa Energy has deliberately avoided to discuss directly to the matter of my concern in which Gexa Energy, for one, bounded me into a contract which did not exists. In addition, Gexa Energy did not easily provoke the contract even though it was obviously not my fault. Instead, I had to contact Gexa Energy back and forth, using all of my knowledge as well as legal concepts in order to have the contract terminated. For one more time, the result of receiving $50 credit as well as selecting another provider without paying early termination fee was my own works. It was not Gexa Energly's generous offer in the first place. And one more thing Gexa Energy should be aware of, according to the previous response which stated, Gexas Energy offered the correct rate, etc. Thing is that offering means deals. On the other hand, I was looking for a correction which did not occur. And offering and correcting are 2 different concepts.Unfortunately, Gexa Energy did not admit that the company issued a contract which did not exists in the first place. And Gexa Energy was not willingly to terminate the so-called "fake" contract. Instead, Gexa Energy attempted to sign me up with other contracts which was not part of the solutions. I, therefore, reject the answer/explanation for one more time. Furthermore, I only accept the explanation in which Gexa Energy admits that the contract I agreed to sign-up was totally fake. And such fake item should not be respected.
Regards,

You rejected our response indicating that hidden fees are those that miraculously appear with no prior notice.  You state that at no time were you told about these fees.
 
Again, [redacted], upon enrollment of the BB program you were mailed a BB Plan Request Response Letter confirming your enrollment onto the plan in the BB amount $[redacted]. (Enclosed)  Please note the letter also informed you “The balance on your invoice is the total amount you owe Gexa Energy, and must be paid in full if you opt out of the Program or if you fail to remit your full budget bill payment by the bill’s due date, or if your service is terminated. If you fail to remit your full budget bill amount by your bill’s due date, you will be subject to disconnection (including all associated charges).
Also, as indicated on the statements (provided with my original response) on page two of the statements dated J[redacted] & [redacted], under “Actual Balance” is the ‘Accumulated Variance’ which is the difference of your monthly budgeted amount and your total amount due. This is also reflected on your final statement as it shows your Budget Settlement amount of $[redacted], the Balance forward shown is the Budget Settlement amount minus the credit “Total From Last Bill” in the amount of -$[redacted] which left a “Balance Forward” of $[redacted]. The Amount Due of $[redacted] is the “Balance Forward” amount of $[redacted] plus the “Current Charges” from page two in the amount of $[redacted].
We sincerely apologize for any inconvenience this issue may have caused you.  [redacted], there were no hidden fees; you were only charged for the energy that you used over the course of the last year. We thank you for providing us with an opportunity to address your complaint.
 
Gexa Energy Customer Relations Department

September 9, 2014
[redacted]
[redacted]
[redacted]
RE:   Revdex.com # [redacted]
      
Dear Mr. [redacted],
You rejected our response indicating that during the call you did confirm with the representative that your current rate is 8.2 cents per/kWh and the new rate is 8.4cents per/kWh that the REP confirmed that. You state you were not told that you were comparing the total cost before with just the energy charge now and the total cost now exceeds 10cents per/kWh. You are requesting that Gexa Energy to let you opt out of the contract without charging early termination fee.
Again, Mr. [redacted], during the call the Customer Service Representative (CSR), clearly informed you that that we did not have a rate as low as your previous rate nor did we have a short term plan as a renewal option. She then provided the details of the Gexa Prime 12 rate plan with the Energy Charge of 6.9 cents per/kWh and the total average rate of  10.3 cents at 2000 kWh and the total rate of 10.6 cents at 1000 kWh. You continued to question the CSR if the rate was 8.5 and she did agree in error that the Energy Charge was 8.5 cents per kWh but she continued to inform you that the total average rate of  10.3 cents at 2000 kWh and the total rate of 10.6 cents at 1000 kWh. Upon reading the final confirmation the CSR again informed you the Energy Charge was  6.9 cents per/kWh and with the total average rate of  10.3 cents at 2000 kWh and the total rate of 10.6 cents at 1000 kWh and you agreed to this rate plan.
Also, as previously mentioned On June 18, 2014, you were sent a Product Change letter which included your TOS, Electricity Facts Label (EFL) and Your Rights as a Customer (YRAAC) documents for your new rate plan. The EFL informed you that your Energy Charge Rate would be $0.069 per kWh and your Average Price per kWh would be 10.3¢ per kWh @ 2000 kWh. Your Terms of Service indicates “Rescission: If you are switching your electric service to Gexa Energy from another REP, you have the right to rescind your Agreement with Gexa Energy without any fee or penalty of any kind within three (3) federal business days of receiving this Terms of Service document. To do so, you may call us at ###-###-#### or toll-free at ###-###-#### (outside Houston), or you may fax us at ###-###-#### or toll-free at ###-###-#### (outside Houston) during the customer service hours referenced above on or before the third federal business day.”
We sincerely apologize for any inconvenience this issue may have caused you.  Mr. [redacted], you did not request to rescind your renewal within the time period allowed; therefore Gexa Energy is unable to waive the Early Termination Fee if you switch your service to another provider prior to the end of your current contract. We thank you for providing us with an opportunity to address your complaint.
 
Gexa Energy Customer Relations Department

February 29, 2016
 
Jeffery [redacted].
Irving, TX [redacted]
 
RE:   Revdex.com # [redacted]
      
 
Dear Mr. [redacted]
 
Our records indicate that a Gexa Energy Supervisor contacted you on 2/22/2016 and informed you that she would approve a customer satisfaction courtesy credit of $25.00. Once the credit is applied to your account a check will be issued and sent to your billing address.   
 
We sincerely apologize for any inconvenience this issue may have caused you. We thank you for providing us with an opportunity to address your concerns. 
 
Sincerely,
 
 
 
Gexa Energy Customer Relations Department

January 29, 2016
 
[redacted]
RE:   Revdex.com # [redacted]
      
Dear Ms. [redacted],
 
Your complaint states your billing cycle is not the standard 28-31 days as your usage for 26 days was 866 kWh, the...

additional 6 days would have added 200kWh which would have put you over the 1,000kWh minimum. You state that you were out of town December 24 - January 1, so usage for the days missing would have been over the average of 33.3kWh/day. You also state that nowhere in Gexa's contract does it state that if your billing cycle is cut short by termination of contract, you may be subject to the $14.95 service charge. Therefore, Gexa Energy either needs to state that if your billing cycle is less than 30 days, you may be subject to a $14.95 service fee, or state that a billing cycle will be between 15 and 31 days.
 
A detail investigation of your account revealed that you initiated service with Gexa Energy on July 15, 2015, electing a 6 month fixed rate plan with an end date of January 14, 2016. An additional review of your account revealed the following:
 
On July 10, 2015, Gexa Energy sent your Welcome Package which included your Terms of Service (TOS), Electricity Facts Label (EFL) and Your Rights as a Customer (YRAC).
On December 23, 2015, Gexa Energy generated a bill for the service period of 11/18/2015 to 12/21/2015 with the usage of 1313 kWh in the amount of $73.33 due on January 13, 2016.
On January 15, 2016, Gexa Energy received and processed your Switch request.
On January 18, 2016, Gexa Energy generated a bill for the service period of 12/21/2015 to 01/15/2016 with the usage of 866 kWh and indicating a Base Charge of $14.95 in the amount of $81.61 due on February 5, 2016.
On January 26, 2016, you contacted Gexa Energy to dispute the base charge on her final bill because of the short billing cycle, and a Customer Service Representative (CSR) explained the details of the Base Charge as described on your EFL and informed you that Gexa Energy does not determine the length of your bill cycle, it is determined by your TDU, CPE’s meter read date and your requested service start and end dates.
Please know that upon enrollment you were provided with the details of Gexa Energy’s Base Charge via the enrollment process and the Electricity Facts Label (EFL) attached. A Base Charge of $14.95 applies if the customer uses less than 1000 kWh per billing cycle. The Base Charge is $0.00 if the customer uses 1000 kWh or more per billing cycle. As the customer’s Retail Electric Provider (REP) Gexa Energy bills the customer’s electric service based on the meter readings and bill cycle dates that are provided by your local TDU. Gexa Energy does not determine the length of your billing cycle. Your billing cycle is determined by your local TDU’s meter read date and your requested service start and/or stop dates. Ms. [redacted] Gexa Energy values you as a customer and appreciates your business; therefore, as a courtesy a request has been submitted to waive the $14.95 base charge listed on your final bill thereby reducing your final balance by the amount of the base charge and associated sales tax.
 
We sincerely apologize for any inconvenience this issue may have caused you. We thank you for providing us with an opportunity to address your concerns. 
 
Sincerely,
 
 
Gexa Energy Customer Relations Department

September 6, 2017
 
[redacted]
[redacted]
 
RE:   Revdex.com # [redacted]
      
 Dear Mr. [redacted],
 
 
As previously mentioned, Gexa Energy does not determine the length of your billing cycle. We received the usage data monthly not daily from [redacted] as indicated on the attached bill dated 8/12/2017 f received rom your TDU, [redacted] on 8/11/2017; however, the usage period  for this bill which is from 07/12/217 to 08/10/2017 is solely determined by [redacted]. This reading is provided to Gexa Energy by [redacted] and we are responsible for providing you with your monthly bill.
Also as previously mentioned, as a courtesy we provided you with a Customer Satisfaction Credit of -$50.00 for your inconvenience. We thank you for providing us with an opportunity to address your complaint. 
 
Sincerely,
 
 
Gexa Energy Customer Relations Department

August 2, 2016
 
[redacted]
RE:   Revdex.com # [redacted]
      
Dear Ms. [redacted],
 
Your complaint states when you called to renew your contract your informed that your typically usage was between...

1000 & 2000 kWh and offered a plan that would better suite you with the energy charge of 3.2 cents per kWh and a $100 credit per month. You state that when you received your first bill it was for $390.0 the most expensive ever; therefore, you contacted Gexa Energy for clarification you were transferred from person to person and a few who indicated they were supervisors, all of whom stated there was nothing they could do.
 
You state your rate plan turned out to be 14 cents per kWh and the $100 credit was only given if you stayed between 1000 & 2000 kWh. When you asked why the sales guy did not specify, you were told he didn't have to and that it was your responsibility to download an app and tract your monthly usage and that was all. You state you are highly disappointed and dissatisfied with the poor customer service.
 
A detail investigation of your account revealed that you initiated service with Gexa Energy on May 14, 2015, for the service address of [redacted] under account # [redacted]. On July 6, 2016, you renewed your rate plan selecting the Gexa Prime 1500 12, a 12 month fixed rate plan with the energy charge of $0.0878 per kWh. Further review of your account revealed the following:
 
On July 8, 2016, Gexa Energy sent your Renewal package which included your Terms of Service (TOS), Electricity Facts Label (EFL), and Your Rights as a Customer (YRAC). Your EFL indicates the Energy Charge is $0.0878 per kWh. The EFL also indicate the Average Price per kWh is $0.137 per kWh at 500 kWh, $0.032 per kWh at 1000 kWh and $0.079 per kWh at 2000 kWh. The EFL also indicates a Residential Usage Credit of $100.00 would be applied when the usage is between 1000 and 2000 kWh.
On July 21, 2016, Gexa Energy generated a bill with an energy charge of 0.0878 per kWh and the Average Price per kWh of 0.01283 per kWh with the total usage of 2956 kWh with a total amount of $387.16 due on August 8, 2016.
On July 22, 2016, you called to find out why you rate was so high and the CSR informed you that it was due to your high usage of 2956 kWh for the past billing cycle but you stated you were informed that you would get a $100.00 credit every month. Your call was transferred to a supervisor who pulled the enrollment call. After reviewing your enrollment call the supervisor that all rates were disclosed correctly as you were informed that the usage credit would be applied between 1000-2000 kwh and the rate would be at 3.2 cents at an average of 1000 kwh and 7.9 cents at an average of 2000 kWh. The supervisor then offered you a customer satisfaction credit of $50.00 but you declined and indicated you wanted to speak with a customer service manager. Therefore, a request for a call back from a call center manager was submitted. 
Ms. [redacted], your Energy Charge didn’t change nor did the details of your usage credit; however, your Average Price Per kWh did change as described on your EFL because of your usage.
We sincerely apologize for any inconvenience this issue may have caused you.  Please know that our offer of the customer satisfaction credit of $50.00 is still available if you want to reconsider. We thank you for providing us with an opportunity to address the customer’s complaint. 
 
 
Gexa Energy Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  You have lied, you broke contract, and muniplated things to favor you. your company does this all the time, your Revdex.com ratings are horrific. This company is the most corrupt electric company I've ever dealt with.  I'm disgusted with their poor response and flat out lies. The only thing that changes was all you lies. What I pay is not what I signed up to pay. Gexa is pathetic....

Gexa Energy has made a reasonable effort to resolve the customer’s complaint by providing detailed information and supporting documentation including copies of the customer’s bills indicating the ‘Accumulated Variance’ which is the difference of your monthly budgeted amount and the total amount due and the disputed amount. Proving there were no hidden fees; [redacted] was only charged for the energy that she used over the course of the last year. Gexa Energy is unable to warrant adjusting any charges on the customer’s account. Furthermore, the customer also filed a complaint with the Public Utility Commission of Texas which has made the following ruling “Based on the investigation conducted we have determined that Gexa Energy has acted consistently with Substantive Rule §25.480 Bill Payment and Adjustments by billing the account in accordance with the terms of service for the budget billing program. No adjustments appear warranted at this time.”
Unfortunately, it appears as though despite the numerous investigations and responses to the customer’s complaints, we have still been unable to reach an amicable resolution with [redacted].
Therefore, we are requesting that this complaint be administratively closed at this time.  Gexa Energy has made a good faith and reasonable effort to resolve the customer's issues, although the complainant is not completely satisfied with the outcome.
 
Thank you,
[redacted], Regulatory Analyst
Gexa Energy, a subsidiary of NextEra Energy, Inc.
NYSE: NEE
[redacted]

You rejected our response indicating that you never received the Renewal Notice dated [redacted] (attached to the original response). Please know that the Renewal Notice was sent to your address listed on your account that you provided to Gexa Energy during your enrollment which is also the same address that your billing statements were sent to without issues.  Your account does not indicate any returned mail or notations indicating you called to notify us that you did not receive your billing statements; therefore, Gexa Energy assumes that all documents are delivered as mailed.
Again, [redacted], as previously indicated you were provided a renewal Notice informing you “If a new Gexa fixed-rate service plan is not selected by [redacted], your electricity service will continue on a month-to-month basis with the Gexa Bridge Plan at a variable price.” Our records indicate that you failed to renew on a fixed rate plan prior to [redacted], or switch your service away from Gexa after your contract rate ended; therefore, Gexa Energy is unable to adjust the charges on your account. Your account reflects a current balance due in the amount of $[redacted].**, in order to avoid additional penalty fees; your payment is due immediately.
e sincerely apologize for any inconvenience this issue may have caused you.  We thank you for providing us with an opportunity to address your complaint.
 
Gexa Energy Customer Relations Department

Mr. [redacted],
I have sent a copy to your Hotmail address.
 
Regards,
Gexa Energy Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Again, no proposed action has been offered by Gexa. I am now receiving demand letters threatening to turn the bill over to collections after only one month and trying to work through this matter with The Revdex.com.  
Regards,
[redacted]

July 25, 2016
 
[redacted]
[redacted]
[redacted]
 
RE:   Revdex.com # [redacted] 
 
Dear Mr. [redacted],
 
There are no notations on your account that indicate you were informed to disregard the bills. You are correct that you did pay three times but as I previously mentioned you were refunded twice as your credit card company filed two separate claims and both claims were processed and refunded to your credit card company as indicated below:
·         Your first payment was received and posted on March 23, 2015 in the amount of $24.47.
·         On March 23, 2015, Gexa Energy received Case# [redacted] from ‘[redacted]’ filed by your credit card company requesting reimbursement in the amount of $24.47 which was processed and refunded the same day.
·         Your second payment was received and posted on April 6, 2015 in the amount of $24.47.
·         On April 7, 2015, Gexa Energy received Case# [redacted] from ‘[redacted]’ filed by your credit card company requesting reimbursement in the amount of $24.47 which was also processed and refunded the same day. – This refund left an outstanding balance on your account for the amount of the refund $24.47.
On May 28, 2015, Gexa Energy generated an out-of-cycle final bill in the amount of $24.27 indicating the chargeback amount of $24.27 with the due date of June 18, 2015.
On July 28, 2015, after a failed attempt to auto-draft the outstanding balance, Gexa Energy generated another out-of-cycle final bill indicating a Late Payment Penalty of $1.21 with a total amount of $25.48 due on August 17, 2015.
·         After not receiving a payment for the final balance on June 20, 2016, the balance of $25.48 was written off against Gexa Energy’s bad debt reserves and the account was sent to our third party collection agency.
·         Your third payment was received and posted on July 5, 2016, in the amount of $25.48 and our third party collection agency has been notified that your account has been paid in full.
 
Mr. [redacted], again we sincerely apologize for any inconvenience this issue may have caused you. We thank you for providing us with an opportunity to address your concerns. 
 
Sincerely,
 
 
Gexa Energy Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I am very aware Gexa does not read my meter.  I am also very aware that nowhere in my TOS or EFL did you inform me that during my 6 month contract I would have 7 billing cycles, 5 month-long billing cycles and 2 shortened billing cycles.  I assure you, had that been clear in any of the documentation you sent to me or made available to me I would not have signed up for this plan.  I am quite astounded that you think that hiding that fact in your TOS and EFL by saying "Gexa doesn't set the length of your billing cycle" is perfectly ok. To offer a plan that requires a minimum usage knowing that 29 out of 30 people are going to get at least one if not two shortened billing cycles with no plan to pro-rate the usage minimum or credit does not seem customer focused at all.  
Regards,
Unhappy Customer (since we are too ashamed to use names)

Your complaint states you were having technical issues with our website and also that you have been unable get through our Interactive Voice Response system to reach a customer service agent.
 
A detail investigation of your account revealed that you initiated service with Gexa Energy on...

[redacted], for the service address of 4803 Yale St., Houston, TX 777018 under account # [redacted]. Further review of your account revealed the following:
 
§  Upon receipt of your complaint, I submitted a request to Gexa Energy’s IT Department to review our website to verify and resolve any issues and they have reported that none were discovered.
§  I also sent a request for a call center representative to contact you regarding your issues. Notes on your account indicate that you were able to post a payment to your account via the internet. Also, a customer service supervisor assisted you with renewing your fixed rate contract. You mentioned to her that you had an issue with our extension policy but she informed you that you failed to adhere to the requirements on your last extension which disqualified you for any future extensions up to six months. However, in-lieu of your system issues she has lifted the six month ban and notated your account to allow you another extension advising you that you must adhere to the policy going forward. The supervisor also informed you that in order to receive the extension you must contact after receiving a disconnect notice but before the disconnect notice expires and we will grant you an extension for 7 days after the disconnect date only, but you must call before that letter expires.
 
We sincerely apologize for any inconvenience this issue may have caused you. We thank you for providing us with an opportunity to address the customer’s complaint. 
 
 
Gexa Energy Customer Relations Department

August 27, 2015
 
[redacted]
[redacted]
[redacted]
[redacted]   [redacted]
      
Dear Mr. [redacted],
Your complaint states every year customers are contacted to renew their energy service contract, at least two months before its end...

by internet or mail. Customers are told that there are these great low prices, and that "If you renew the service contract, it will not start until the current contact ends." However, when you see your bill it usually has gone up before the current contract end and you almost always end up with a higher kWh. You state you know it’s the customer’s choice to choose, but if this happens to every subscriber. The people that do not call are just paying higher premiums for those weeks or months. You state this has been done to you for the last three years.
 
Mr. [redacted], our records regarding your account history over the past three years indicate Gexa Energy has provided you with a renewal notice at least 30 days prior to your contract’s end date as required by the [redacted] (see renewal notices attached). Your current 12 month contract started on November 14, 2014 and doesn’t end until November 14, 2015. Please know that Gexa Energy usually sends out the renewal notices 30 to 45 days prior to the contract’s end date. As we are currently outside of that timeframe; therefore, please allow at least 30 days for your renewal notice to generate and issued. However, as a valued customer you can contact our Customer Service Center at any time for your contract end date and to get details on our current new low price rates that are available to you. Our hours of operation are Monday – Fridays from 7:00 am to 8:00 pm and Saturdays 8:00 am to 2:00 pm and we can be reached toll free at 1-866-961-9399.
 
We sincerely apologize for any inconvenience this issue may have caused you. We thank you for providing us with an opportunity to address your issue. 
 
 
Gexa Energy Customer Relations Department

Revdex.com:
This letter is to inform you that Gexa Energy, L.P. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/1/2015 12:42:25 PM and assigned ID 10559459. As of April 30, 2015 I have received my latest ebil and I am confident that I will continue to do so.
Regards,
[redacted]