G.F. Bowman, Inc.

On 5-4-** *** *** called for service on his air conditioner at 2:pmOur service tech arrived at 3:pm to perform the serviceThe technician found the ductwork that was not connected to the trailerHe reattached the duct work and left the job at 4:50pmThese times are based on
the gps tracking system reportsAt 4:a lady called the office to complain about the priceShe said she was calling for *** ***Our office Manager took the call and the information from the lady and attempted to give the call to the General ManagerThe General Manager was on the phone at that momentThe office manager said she would get the information to the general manager and the lady calling for ** *** would get a return callAt 5:I returned a call to ###-###-#### (the number that was given to us)There was no answer at the number but the call was forwarded to an "automated attendant"I left a message that I will call again tomorrow to contact them about the service call and if it was convenient for them they could also return my call at ###-###-####
On 5-5-at 8:I again called ** ***I again did not get an answer but was forwarded to a "voice mail"I left the same message stating I would continue to try to contact them and if it was convenient they could also call me so we could come to a resolve on this matterAt 9:50AM I received a call from ** ***He complained about the price he was charged and stated that the system is not workingI told him we would send out a technician to check our work and correct any problems with the work we did** *** Said he does not want us to do any work for him ever againI agreed to stop the process of charging his discover accountI considered this matter resolved by am the day after the service was provided ( about hours after the lady called our office on behalf of ** *** ***
If you have any questions please contact me at ###-###-####
Gary B***
General Manager
G.FBowman Inc

4-17-17Dear [redacted],We responded to a service request on March 3rd, 2017 and found the existing power wiring to the air handler had failed. We quoted a price to replace the failed wire. The proposed work was not approved by our customer. After being notified our Customer was not completely...

satisfied. We contacted them to arrange a time to resolve this issue. In an effort to please our customer we offered to return and replace the wire at no charge. We were then told the wire was already replaced by the customer and his brother. In an effort to satisfy our customer, we agreed to provide $250.00 worth of future services on their air conditioner. Our customer expressed he was pleased with this resolution.On April 11,2017 we received a service call for the circuit breaker for the air handler trips. On April 12, 2017 we responded to the call and found a failed connection from the wire the customer replaced. We repaired the connection, replaced the switch and the circuit breaker for the air handler at no charge to our customer.On April 17, 2017. I called our customer to check on their air conditioning. I was told it was working fine and they were satisfied with the solution we provided.If you have any additional questions please contact me at ###-###-####.Regards,Gary B. General Manager

Tell us why herOn 5-31-2016 we responded to a request for service on an air conditioning system. Upon arrival our technician did a thorough evaluation of the system and found several problems. The technician found the wiring for the compressor terminals burnt off, the compressor contactor contacts...

burnt and the condenser coil blocked with dirt.The technician then created a proposal for these repairs and presented it to the home owner for his approval.The homeowner signed the proposal and gave the technician permission to complete the repairs.The proposed repairs totaled $693  plus the  $69 dispatch fee for a total of $762.The $693 repairs were made up of the following tasks.Replace compressor contactor                                   �...⇄                 183.00Clean blocked condenser coil                                      ...⇄                 176.00Remove burnt wiring. Trace circuits. Replaced Burnt wiring and compressor terminals.Check refrigerant charge, super heat and Subcooling. Confirm system operations                                   ...⇄ 334.00Dispatch fee                                      �...⇄   69.00Total                                   ...⇄ 762.00                                     ...⇄                                 Several days after the repairs were made the homeowner came into the office and wanted to know the price of the material and the hourly labor rate. I attempted to explain we do not do any “time and material” billing and that all repairs are priced based on the task as listed in our price book and the repairs are quoted before the work is done. He agreed that the repairs were quoted and he did approve the repairs. The home owner was not willing to accept the description of the work that was provided by the technician or from me.e...

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: First of all, my request for service was made on 5/27, not 5/31.  It took you 5 days to get a repairman there! I was never notified when anyone would come until shortly before. Secondly, I still don't know what the big secret is.  If your rates are honest, then why not disclose them? Third, there was never any mention of a "price book" when I asked for an itemized bill. Fourth, I'd be embarrassed to tears to charge someone 176$ to hose off a screen surrounding the coil. Fifth, you charge 70$ to call your own repairman and give him my address?? whew!Again, I stress that my complaint is with the business practice, NOT with the service technician or his work!There is no need for the business to reply further; they've stated their case and I mine. But be assured when it is time to replace the system. this company will NOT be considered!!!!
Regards,
[redacted]

I want to tell you that your service Pro, Preston was an excellent technician. He was informative, polite, and a did a great job on getting my hot water heater up and running.
He was on time after I received a call from your office he appeared at my door. Thank you for hiring the best employee's.

I want to tell you that your service Pro, Preston was an excellent technician. He was informative, polite, and a did a great job on getting my hot water heater up and running.
He was on time after I received a call from your office he appeared at my door. Thank you for hiring the best employee's.