G.F. Bowman

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: First of all, my request for service was made on 5/27, not 5/ It took you days to get a repairman there! I was never notified when anyone would come until shortly beforeSecondly, I still don't know what the big secret is If your rates are honest, then why not disclose them? Third, there was never any mention of a "price book" when I asked for an itemized billFourth, I'd be embarrassed to tears to charge someone 176$ to hose off a screen surrounding the coilFifth, you charge 70$ to call your own repairman and give him my address?? whew!Again, I stress that my complaint is with the business practice, NOT with the service technician or his work!There is no need for the business to reply further; they've stated their case and I mineBut be assured when it is time to replace the systemthis company will NOT be considered!!!! Regards, [redacted]

4-17-17Dear [redacted] ***,We responded to a service request on March 3rd, and found the existing power wiring to the air handler had failedWe quoted a price to replace the failed wireThe proposed work was not approved by our customerAfter being notified our Customer was not completely satisfiedWe contacted them to arrange a time to resolve this issueIn an effort to please our customer we offered to return and replace the wire at no chargeWe were then told the wire was already replaced by the customer and his brotherIn an effort to satisfy our customer, we agreed to provide $worth of future services on their air conditionerOur customer expressed he was pleased with this resolution.On April 11,we received a service call for the circuit breaker for the air handler tripsOn April 12, we responded to the call and found a failed connection from the wire the customer replacedWe repaired the connection, replaced the switch and the circuit breaker for the air handler at no charge to our customer.On April 17, I called our customer to check on their air conditioningI was told it was working fine and they were satisfied with the solution we provided.If you have any additional questions please contact me at ###-###-####.Regards,Gary BGeneral Manager