[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I just wanted to say this was a terrible customer service experienceSomeone should not have to chase down their money and be forced to file claims and Revdex.com reports just to receive a refund due to the company's error Regards, [redacted] ***
Regarding case [redacted] for [redacted] zip code The complaint states having received incorrect merchandize and also paid for faster shippingA full refund was credited on the 24th of AprilThe order was placed using the payment method Pay-Pal so we had to credit back to Pay-Pal and they in turn will refund MS HoodIf I can be of further assistance I can be reached by email or at [redacted] ext [redacted] Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I returned the package to the other company at the same time I returned the package to you - end of November You took five weeks to contact me about the mismatched shoes (by sending them back to me) I immediately called the other company (beginning of January 2016) but since it had been five weeks since the shoes were returned, they had lost track of them Regards, Candace [redacted]
I have reviewed the response and I accept that they refunded my money However, it should not take calls and several excuses to give a refund when the merchandise was returned because they sent it to the wrong address This was a month long ordeal If they receive the merchandise back, then shoe mall should automatically refund the customers money Processing should be speedy and if they do not have customer service to make it worry free then they need to re-visit their company policies and procedures No more ordering from shoe mall for me as it is really BA Mason and I stopped ordering from them many many years ago because of service
Regarding Complaint ID [redacted] for [redacted] zip code *** The complaint states that the Customer never received the product they ordered and was never refundedI do want to begin with apologizing greatly, unfortunately sometimes our system has glitches and this was one of them I have refunded you in full ($55.97) for the order that you did not receiveYou should see that refund within the next 24-business hoursWe apologize for any inconvenience this may have caused and if we can be of futher assistance feel free to contact Shoemall at 1-800-704-and ask for Carly at extCarlyne BlaeserCustomer Service [email protected]
The consumer was refunded on 11/in the amount of $back to the visa they paid with ending in
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I just wanted to say this was a terrible customer service experienceSomeone should not have to chase down their money and be forced to file claims and Revdex.com reports just to receive a refund due to the company's error Regards, [redacted] ***
Regarding case [redacted] for [redacted] zip code The complaint states having received incorrect merchandize and also paid for faster shippingA full refund was credited on the 24th of AprilThe order was placed using the payment method Pay-Pal so we had to credit back to Pay-Pal and they in turn will refund MS HoodIf I can be of further assistance I can be reached by email or at [redacted] ext [redacted] Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I returned the package to the other company at the same time I returned the package to you - end of November You took five weeks to contact me about the mismatched shoes (by sending them back to me) I immediately called the other company (beginning of January 2016) but since it had been five weeks since the shoes were returned, they had lost track of them Regards, Candace [redacted]
I have reviewed the response and I accept that they refunded my money However, it should not take calls and several excuses to give a refund when the merchandise was returned because they sent it to the wrong address This was a month long ordeal If they receive the merchandise back, then shoe mall should automatically refund the customers money Processing should be speedy and if they do not have customer service to make it worry free then they need to re-visit their company policies and procedures No more ordering from shoe mall for me as it is really BA Mason and I stopped ordering from them many many years ago because of service
Regarding Complaint ID [redacted] for [redacted] zip code *** The complaint states that the Customer never received the product they ordered and was never refundedI do want to begin with apologizing greatly, unfortunately sometimes our system has glitches and this was one of them I have refunded you in full ($55.97) for the order that you did not receiveYou should see that refund within the next 24-business hoursWe apologize for any inconvenience this may have caused and if we can be of futher assistance feel free to contact Shoemall at 1-800-704-and ask for Carly at extCarlyne BlaeserCustomer Service [email protected]
[redacted] 9:PM (hours ago)tomeProblem solved