Gfk

I am an independent contractor for GFK mystery shoppingI was contacted by a scheduler with a desperate request to complete an Audit at the last minute and I agreed to help them fulfill the required quota before the deadlineI left the next day and completed the job, however I was never payedI had to dip into savings to pay the rent, I have never had such a negative experience with a mystery shopping company beforeUsually payments are made days after the Job is complete however after close to days with repeated attempts to talk to some one, left countless messages emails, I was never called backThe emails I received did not say that the payment had been processed only that it should have been but no news as to a payment date and still no paymentsI filed a complaint with the Revdex.com and am thinking about filing one with the Attorney GeneralGFK's representatives are impossible to contact and do not promptly reply or make any effort to assure me they are taking care of itEndless runarounds and waiting leaves me in a pickleI will think long and hard before accepting another contact from GFK mystery shopping

As noted above, the ask GfK US panel rewards panelists with points – we do not issue gift cards [redacted] redeemed points from our portal on the dates specifiedPer our program rules, these were transferred to our points fulfillment partner The points can be exchanged for gifts, gift cards, etcat our fulfillment partner’s site: [redacted] For issues related with that site, contact their customer helpdesk at [redacted]

[redacted] is an active member in good standing of the ask GfK US panelThis panel offers a points based rewards programWhen panelists accrue the minimum level of points they can redeem from the ask GfK US panelist portal which initiates the process of transferring the points to our fulfillment partner siteDetails of our rewards program can be viewed at: [redacted] Our records indicate that [redacted] joined the ask GfK US panel on Since that time he has earned 10,points During this period, he has redeemed points on (pd(pd12/4) and points on (pd1/27) leaving an ending balance of points on our system as of 8:AM Eastern We have confirmed with our points fulfillment partner (All Digital Rewards) that [redacted] ’ account has been credited the points and that he has successfully logged into his profile on their systemIf he is having trouble redeeming on their site he should contact their customer helpdesk at [redacted]

This complaint was resolved with the person who filed itI understand that the person was upset by receiving emails with survey invitations from GfK KnowledgePanelWe had sent emails directly
to her mother who was a member of our online Survey Research panelThe mother had accepted our invitation to join our panel and provided her email address to usWe would not have sent emails to the complainant because she is not a member of our panel and we do not have her email addressI was so puzzled by the situation that I telephoned the person who issued the complaintShe was in a bit of a rush, so the conversation was shortI told her that we had sent communications directly to her mother and that we do not have her email addressShe said she has not received any more of the emails and ended the conversationAn hour or so later, the complainant called me and told me that she got to the bottom of how the emails landed in her email account, and acknowledged that we did not have a part in sending them to herShe also said she would contact your organization to inform you that she is withdrawing her complaint

Revdex.com:At this time, I have not been contacted by Gfk regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Gfk regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I am an independent contractor for GFK mystery shopping. I was contacted by a scheduler with a desperate request to complete an Audit at the last minute and I agreed to help them fulfill the required quota before the deadline. I left the next day and completed the job, however I was never payed. I had to dip into savings to pay the rent, I have never had such a negative experience with a mystery shopping company before. Usually payments are made 30 days after the Job is complete however after close to 60 days with repeated attempts to talk to some one, left countless messages emails, I was never called back. The emails I received did not say that the payment had been processed only that it should have been but no news as to a payment date and still no payments. I filed a complaint with the Revdex.com and am thinking about filing one with the Attorney General. GFK's representatives are impossible to contact and do not promptly reply or make any effort to assure me they are taking care of it. Endless runarounds and waiting leaves me in a pickle. I will think long and hard before accepting another contact from GFK mystery shopping.

Revdex.com:
The business in reference to complaint ID [redacted], and I have resolved this dispute.  I find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  The company was not at fault and I am sorry for causing them to have to dispute my claim.  The company was very professional in our communication.
Sincerely,
[redacted]

As noted above, the ask GfK US panel rewards panelists with points – we do not issue gift cards. [redacted] redeemed 9500 points from our portal on the 3 dates specified. Per our program rules, these were transferred to our points fulfillment partner. 
 
The 9500 points can be exchanged for gifts, gift cards, etc. at our fulfillment partner’s site: [redacted].
 
For issues related with that site, contact their customer helpdesk at [redacted].

This complaint was resolved with the person who filed it. I understand that the person was upset by receiving emails with survey invitations from GfK KnowledgePanel. We had sent emails directly to her mother who was a member of our online Survey Research panel. The mother had accepted our invitation...

to join our panel and provided her email address to us. We would not have sent emails to the complainant because she is not a member of our panel and we do not have her email address. I was so puzzled by the situation that I telephoned the person who issued the complaint. She was in a bit of a rush, so the conversation was short. I told her that we had sent communications directly to her mother and that we do not have her email address. She said she has not received any more of the emails and ended the conversation. An hour or so later, the complainant called me and told me that she got to the bottom of how the emails landed in her email account, and acknowledged that we did not have a part in sending them to her. She also said she would contact your organization to inform you that she is withdrawing her complaint.

[redacted] is an active member in good standing of the ask GfK US panel. This panel offers a points based rewards program. When panelists accrue the minimum level of points they can...

redeem from the ask GfK US panelist portal which initiates the process of transferring the points to our fulfillment partner site. Details of our rewards program can be viewed at: [redacted]
Our records indicate that [redacted] joined the ask GfK US panel on 9/**/2013.  Since that time he has earned 10,955 points.  During this period, he has redeemed 4000 points on 11/**/2013 (pd. 11/**), 3000 points on 11/**/2013 (pd. 12/4) and 2500 points on 1/**/2014 (pd. 1/27) leaving an ending balance of 1455 points on our system as of 2/**/2014 8:00 AM Eastern.  We have confirmed with our points fulfillment partner (All Digital Rewards) that [redacted]’ account has been credited the 9500 points and that he has successfully logged into his profile on their system. If he is having trouble redeeming on their site he should contact their customer helpdesk at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I am rejecting because I have never received any gift cards from those given dates.  I have $95 in gift card coming.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I worked as an independent contractor for GFK in July 2013 completing audits for the company on behalf of AT&T. I have not been paid for 4 audits I completed in July. I submitted all pictures and paperwork required to the company. I have contacted the company but I haven't received payment from this company.Desired Settlement: I want payment of $80 for services rendered.

Business

Response:

Dear [redacted],

We received a copy of the attached complaint from [redacted] on August **, 2013.

We have reviewed [redacted]'s complaint and the shops in question. We have also communicated with [redacted] multiple times via email. All 4 audits for AT&T have been paid. The payments were made via PayPal on July **, 2013.

Shop ID [redacted] = $18 Shop ID [redacted] = $18 Shop ID [redacted] = $22 Shop ID [redacted] = $22

Total payment = $80

The status we have received from PayPal on this payment transfer is "Completed", which means it was successfully transferred to [redacted]'s PayPal account using the email address: [redacted] on July **, 2013.

Please let us know if you need any further information to close out this claim. We have also communicated directly with [redacted] regarding payment and closing out this matter.

Regards,

Vice President - Mystery Shopping, Operations

Review: I have been waiting patiently for a long time for the gift cards (or cash) that was promised me from doing surveys. Originally, when I contacted the Wichita branch, it was only $70 worth of gift cards. Now, I have cashed out for an additional $25. So, right now, I am owed minimally $95 in gift cards (the amount could go higher, when I continue to do more surveys for them).Desired Settlement: I feel I have earned this money fairly and equitably. Apparently, the Wichita branch of the Revdex.com has stated that GFK has a lot of complaints (hundreds). It is one of the most complained about companies in their service. I want to be honest about everything. I stated a less then friendly voicemail message to GFK officer [redacted] ###-###-####. But, that was after maybe 20x trying to get my money. I feel they are avoiding me (and many others) at all cost. My desire to continue to do surveys for them and to get paid equitably for my services. The $95 is only a minimal amount compared to the amount I WANT to make for them, but I want my money.

Business

Response:

[redacted] is an active member in good standing of the ask GfK US panel. This panel offers a points based rewards program. When panelists accrue the minimum level of points they can redeem from the ask GfK US panelist portal which initiates the process of transferring the points to our fulfillment partner site. Details of our rewards program can be viewed at: [redacted]

Review: My 89 yr old mother, [redacted], signed up on line to fill out surveys for this company. They have now hijacked her email account and are sending out emails from her email address to people in her contact list.

I personally have received 3 email in the past 2 days. I open the email assuming it is from her yet is is from "Knowlege Panel" asking me to fill out a survey.

I emailed them and asked to be removed from their email list and they replied that they would need my name, address, phone number, etc.Desired Settlement: This company should bot be fishing and deceptively sending out advertising by hijacking unsuspecting consumers

Business

Response:

This complaint was resolved with the person who filed it. I understand that the person was upset by receiving emails with survey invitations from GfK KnowledgePanel. We had sent emails directly to her mother who was a member of our online Survey Research panel. The mother had accepted our invitation to join our panel and provided her email address to us. We would not have sent emails to the complainant because she is not a member of our panel and we do not have her email address. I was so puzzled by the situation that I telephoned the person who issued the complaint. She was in a bit of a rush, so the conversation was short. I told her that we had sent communications directly to her mother and that we do not have her email address. She said she has not received any more of the emails and ended the conversation. An hour or so later, the complainant called me and told me that she got to the bottom of how the emails landed in her email account, and acknowledged that we did not have a part in sending them to her. She also said she would contact your organization to inform you that she is withdrawing her complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The company was not at fault and I am sorry for causing them to have to dispute my claim. The company was very professional in our communication.

Sincerely,

Review: I routinely fill out surveys for this company on various products. The company is representating other companies and trying to find out how new products or services will be received from the general public. For each survey that I have qualified for, I receive points. I have received up to 4325 points and now want to redeem them for prizes. I have followed all of the proper registration on the GFK website and have accepted their terms and conditions for their external points program. They now transfer the points to an outside vendor and they say it takes 1-2 weeks to do this. It has been 2 weeks and I do not see where my points are for me to request a prize. They only show a portion of my points (1325) from their previous website "[redacted]". Three times I have sent them a request to explain to me where I can find my points to request a prize. And, three times they have responded and told me how I can redeem them, but I have already completed all of their requests and followed their instructions to redeem my points and I have told them this three times! They either do not understand what I am asking or they are incompetent or this company is a scam. In any case, I feel I am asking a simple question and deserve a good and decent explanation. I have waited the alloted amount of time that is mentioned on their website. I have answered many of their surveys, in good faith, for several months now. I would like to be paid for my time with a prize of my own choosing. Can you please help me do this?Desired Settlement: I want to be able to choose a prize from their outside external vendor. I have already redeemed my points of 3000 to do this and have waited the amount of time that their website says it takes to wait. I do not want any more explanations of "how" to redeem my points because I have already done this.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I am an independent contractor for GFK mystery shopping. I was contacted by a scheduler with a desperate request to complete an Audit at the last minute and I agreed to help them fulfill the required quota before the deadline. I left the next day and completed the job, however I was never payed. I had to dip into savings to pay the rent, I have never had such a negative experience with a mystery shopping company before. Usually payments are made 30 days after the Job is complete however after close to 60 days with repeated attempts to talk to some one, left countless messages emails, I was never called back. The emails I received did not say that the payment had been processed only that it should have been but no news as to a payment date and still no payments. I filed a complaint with the Revdex.com and am thinking about filing one with the Attorney General. GFK's representatives are impossible to contact and do not promptly reply or make any effort to assure me they are taking care of it. Endless runarounds and waiting leaves me in a pickle. I will think long and hard before accepting another contact from GFK mystery shopping.

Review: I completed a mystery shopping assignment as assigned on July **. I had technical issues, and contacted the scheduler for assistance. The scheduler never opened my email. I made repeated attempts to contact the scheduler with no response. I contacted the company, and a different scheduler reassigned the mystery shop to me. The same thing happened: I had technical issues, and the scheduler never opened my email to assist. The assignment was cancelled both times. The schedulers now refuse to respond to any of my attempts at communications. I have multiple sent emails showing my attempts to contact the schedulers.Desired Settlement: They owe me $20.00 for an assignment that was completed as assigned broken down as follows: $5 for shop fee and $15 for purchase reimbursement. I have receipts.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Gfk has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,