To Whom It May Concern: The estimate was completed on the portion of the vehicle that was included in the claim with the customer’s insurance companyThe completed estimate and photos were sent to the insurance company in the required timeThe claim representative from the insurance company agreed with our estimator that the damage to the quarter panel was unrelated to the claim in questionOur receptionist knows that the work authorization form only pertains to customers who are dropping their vehicles off for repairs; not for estimate-only customersWe only have one authorization to repair form and that is what the customer signed when she dropped off her vehicle and was set up in a rental vehicleThe customer will have to speak with an appraiser from her insurance company to have a re-inspection completed to determine if further payout is allowed on her claimHeppner’s has done all we have been instructed to do as far as releasing the car back to the customer and zeroing out the repair order from our system because repairs were canceled
Final Consumer Response / [redacted] (2000, 5, 2015/12/30) */ Hi, My name is [redacted] and I filed a complaint against Heppners Auto Body regarding an accident that I had back in July, Since filing the complaint I just spoke with Heppners Auto Body and the situation is resolvedI misunderstood some of the coding on the auto estimate and so the complaint has been resolvedIf you have any questions, please do not hesitate to contact meThank you [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
To Whom It May Concern: The estimate was completed on the portion of the vehicle that was included in the claim with the customer’s insurance companyThe completed estimate and photos were sent to the insurance company in the required timeThe claim representative from the insurance company agreed with our estimator that the damage to the quarter panel was unrelated to the claim in questionOur receptionist knows that the work authorization form only pertains to customers who are dropping their vehicles off for repairs; not for estimate-only customersWe only have one authorization to repair form and that is what the customer signed when she dropped off her vehicle and was set up in a rental vehicleThe customer will have to speak with an appraiser from her insurance company to have a re-inspection completed to determine if further payout is allowed on her claimHeppner’s has done all we have been instructed to do as far as releasing the car back to the customer and zeroing out the repair order from our system because repairs were canceled
Final Consumer Response / [redacted] (2000, 5, 2015/12/30) */ Hi, My name is [redacted] and I filed a complaint against Heppners Auto Body regarding an accident that I had back in July, Since filing the complaint I just spoke with Heppners Auto Body and the situation is resolvedI misunderstood some of the coding on the auto estimate and so the complaint has been resolvedIf you have any questions, please do not hesitate to contact meThank you [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me