G&G Painting Plus, Inc.

*** *** boarded at Barkefellers from March 19th to March 25th. *** had been to Barkefellers’ West location in September for daycare. Mrs*** made ***’ reservation in February 2017. She selected one day of group play, for *** to get out and play with the
other dogs, during his seven day stay. She also selected to have *** bathed the day before picking him up. *** did very well during his stay. He received all A’s for his feeding, meaning he ate well and felt content in his surroundings. We followed the owner’s specific instructions for his wet and dry food. We never give a dog any other type of food than what the owner brings, or our House Food. He enjoyed his playtime with the other dogs, on March 21st. *** was bathed by Becky, a groomer who has been employed with Barkefellers for years and has 20+ years’ grooming experience, on March 24th. On Saturday March 25th, Mrs*** picked *** up from Barkefellers at 10:30am. We brought *** out to her and her husband, and everything seemed fine. They paid the bill and left with ***. They did not mention anything about the dog food, cost of playtimes, or disappointment in the groom. Mrs*** called back and told the front desk attendant that she was upset with her dog’s nail trim, and she would be right back with ***. The front desk attendant notified the general manager, Krista. Krista asked Becky about ***’ groom, and told her she would be back with him to fix his toenail trim. They both waited to speak with Mrs*** in the lobby. When Mrs*** came in, she spoke with Becky and Krista, who both looked at ***’ toe nailsThey never chuckled at Mrs***, and truly wanted to take care of Mrs*** and ***The nails were clipped and dremeled to the quik, where they couldn’t be trimmed much shorter. Becky was willing to try to and trim the nails a little shorter, but Mrs*** would not give Becky the dog. They discussed the situation. Mrs*** said she was happy with the boarding experience, and still never said anything about “selling extra services”. However, she told Krista that the groomer, “just did a *** job and we should hire experienced groomers”. Unfortunately, we could not come to an agreement and Mrs*** left with ***. Mrs*** asked Krista who was above her. Krista said, “Rick C***, the owner”, and gave her Rick’s card with his phone number and email address. She chose not to call Rick though. She called the West location, and asked for a manager there. Jordan, another general manager, answered the phone. He discussed the situation with Mrs***, and told her she would need to speak with Rick, the owner, because he was the only person above him and Krista. She still did not reach out to Rick. *** had a very nice stay at Barkefellers from March 19th to March 25th. He received superior care and his playtime. Mrs*** never complained about the care ***’ received during his stay Though she was not happy with ***’ toe nail trim, Becky was willing to fix it and make her happy. ***’ received everything that Mrs*** asked and paid for during his stay

Hello, since there was no customer name given, we have facilities, I will do my best with my staff to identify who this customer is. I never spoke to this person, I have General Mangers who do this. To my knowledge, we have in years never left a pet in their suite without taking the
pet outside to potty, unless the suite has indoor/outdoor access. I will try to respond by finding if anyone has talked to this person. If you can share the customer name, it would be helpful, thank you though for bringing this to our attention. We take our business seriously and my first impression is that these claims are unforunded. This may be a person who we did talk to recently who wanted "all" their money refunded because of unclaimed accusations. We have the emails to support our position in trying to deal with this customer, but lets make sure this is the right customer. Will be back in touch, thank you. Rick C***

“Krista, a General Manager, reached out and spoke with Ms*** about her experience at Barkefellers. They had a nice discussion on how we could improve our business, and to make sure this error does not happen again. They did discuss that the puppy was not forgotten about; however, we did miss their group playtime. Also, we did not charge her for the missed playtime. Last, Ms*** agreed that her phone number was not blocked. We did offer a partial refund for her stay, but Ms*** declined. We hope that we can provide Ms*** and her puppy with a better experience in the future, with any service they come in for. We appreciate the nice comments about our groomer, Carolina. We truly apologize for our error during her puppy’s stay. Thank you very much for bringing it to our attention, so we can strive to become even better.”

“Krista, a General Manager, reached out and spoke with Ms*** about her experience at Barkefellers. They had a nice discussion on how we could improve our business, and to make sure this error does not happen again. They did discuss that the puppy was not forgotten about; however, we did miss their group playtime. Also, we did not charge her for the missed playtime. Last, Ms*** agreed that her phone number was not blocked. We did offer a partial refund for her stay, but Ms*** declined. We hope that we can provide Ms*** and her puppy with a better experience in the future, with any service they come in for. We appreciate the nice comments about our groomer, Carolina. We truly apologize for our error during her puppy’s stay. Thank you very much for bringing it to our attention, so we can strive to become even better.”

Hello, since there was no customer name given, we have facilities, I will do my best with my staff to identify who this customer is.? I never spoke to this person, I have General Mangers who do this.? To my knowledge, we have in years never left a pet in their suite without taking the
pet outside to potty, unless the suite has indoor/outdoor access.? I will try to respond by finding if anyone has talked to this person.? If you can share the customer name, it would be helpful, thank you though for bringing this to our attention.? We take our business seriously and my first impression is that these claims are unforunded.? This may be a person who we did talk to recently who wanted "all" their money refunded because of unclaimed accusations.? We have the emails to support our position in trying to deal with this customer, but lets make sure this is the right customer.? Will be back in touch, thank you.? ? Rick C***

[redacted] boarded at Barkefellers from March 19th to March 25th.  [redacted] had been to Barkefellers’ West location in September 2016 for daycare.  Mrs. [redacted] made [redacted]’ reservation in February 2017.  She selected one day of group play, for [redacted] to get out and play with the...

other dogs, during his seven day stay.  She also selected to have [redacted] bathed the day before picking him up.  [redacted] did very well during his stay.  He received all A’s for his feeding, meaning he ate well and felt content in his surroundings.  We followed the owner’s specific instructions for his wet and dry food.  We never give a dog any other type of food than what the owner brings, or our House Food.  He enjoyed his playtime with the other dogs, on March 21st.  [redacted] was bathed by Becky, a groomer who has been employed with Barkefellers for 6 years and has 20+ years’ grooming experience, on March 24th.   On Saturday March 25th, Mrs. [redacted] picked [redacted] up from Barkefellers at 10:30am.  We brought [redacted] out to her and her husband, and everything seemed fine.  They paid the bill and left with [redacted].  They did not mention anything about the dog food, cost of playtimes, or disappointment in the groom.  Mrs. [redacted] called back and told the front desk attendant that she was upset with her dog’s nail trim, and she would be right back with [redacted].  The front desk attendant notified the general manager, Krista.  Krista asked Becky about [redacted]’ groom, and told her she would be back with him to fix his toenail trim.  They both waited to speak with Mrs. [redacted] in the lobby.  When Mrs. [redacted] came in, she spoke with Becky and Krista, who both looked at [redacted]’ toe nails. They never chuckled at Mrs. [redacted], and truly wanted to take care of Mrs. [redacted] and [redacted]. The nails were clipped and dremeled to the quik, where they couldn’t be trimmed much shorter.  Becky was willing to try to and trim the nails a little shorter, but Mrs. [redacted] would not give Becky the dog.  They discussed the situation.  Mrs. [redacted] said she was happy with the boarding experience, and still never said anything about “selling extra services”.  However, she told Krista that the groomer, “just did a [redacted] job and we should hire experienced groomers”.  Unfortunately, we could not come to an agreement and Mrs. [redacted] left with [redacted].   Mrs. [redacted] asked Krista who was above her.  Krista said, “Rick C[redacted], the owner”, and gave her Rick’s card with his phone number and email address.  She chose not to call Rick though.  She called the West location, and asked for a manager there.  Jordan, another general manager, answered the phone.  He discussed the situation with Mrs. [redacted], and told her she would need to speak with Rick, the owner, because he was the only person above him and Krista.  She still did not reach out to Rick.   [redacted] had a very nice stay at Barkefellers from March 19th to March 25th.  He received superior care and his playtime.  Mrs. [redacted] never complained about the care [redacted]’ received during his stay.  Though she was not happy with [redacted]’ toe nail trim, Becky was willing to fix it and make her happy.  [redacted]’ received everything that Mrs. [redacted] asked and paid for during his stay.