Hello, since there was no customer name given, we have facilities, I will do my best with my staff to identify who this customer is. I never spoke to this person, I have General Mangers who do this. To my knowledge, we have in years never left a pet in their suite without taking the pet outside to potty, unless the suite has indoor/outdoor access. I will try to respond by finding if anyone has talked to this person. If you can share the customer name, it would be helpful, thank you though for bringing this to our attention. We take our business seriously and my first impression is that these claims are unforunded. This may be a person who we did talk to recently who wanted "all" their money refunded because of unclaimed accusations. We have the emails to support our position in trying to deal with this customer, but lets make sure this is the right customer. Will be back in touch, thank you. Rick C***
Hello, since there was no customer name given, we have facilities, I will do my best with my staff to identify who this customer is. I never spoke to this person, I have General Mangers who do this. To my knowledge, we have in years never left a pet in their suite without taking the pet outside to potty, unless the suite has indoor/outdoor access. I will try to respond by finding if anyone has talked to this person. If you can share the customer name, it would be helpful, thank you though for bringing this to our attention. We take our business seriously and my first impression is that these claims are unforunded. This may be a person who we did talk to recently who wanted "all" their money refunded because of unclaimed accusations. We have the emails to support our position in trying to deal with this customer, but lets make sure this is the right customer. Will be back in touch, thank you. Rick C***