G&G Quality Auto Sales Reviews (1)
Review: I dropped my 2005 F-350 off at Quality Auto on June 6, for a major repair. Tuesday, June 7, the problem was diagnosed and I spoke with [redacted] on what the issue was and gave the ok for the repair. I was told I they were going to order the part and it would be done in a day or two. Friday, June 10, I called the shop around 1530 to get an update on the truck. The woman who answered the phone said the part may or may not be there and they guy who is fixing the truck is not there. Monday, June 13, and Tuesday, June 14, they called and said they were working on the truck and it would be done soon. Wednesday, June 15, they called around 1400 and said the truck was ready to be picked up and the check engine light was on. I was also told that they did not order the part in time and I do not know when the part actually arrived. When I discussed the fact that I am paying almost $5200 for a major repair and wanted to know why the check engine light was not addressed I was told I did not bring it in for that, so they did not check to see why it was on. They also claimed they did not notice it was on until just before they called to tell me the truck was done. Which is completely untrue, I knew the light was on and it comes on each time the truck is turned on. They had to pull the truck around back, into the bay to be fixed, and stated they were going to drive it with simple green to flush it- they knew the light was on but decided to ignore it and lie to me when they contacted me.
I was told that the part was not ordered earlier in the week because they had not taken the truck apart yet- which I found out the day after I dropped the truck off what the issue was and the part that was needed. I would assume that when a vehicle is dropped off for repair and the service tech notices the check engine light was on I would have been called, or they would check the see what the code was, not disregard the fact that it was on and tell my it was my responsibility to mention it. That is what a repair shop does.Desired Settlement: I understand this was a major repair and it takes time, however, the lack of communication on the shops behalf is absurd. They lied about when the truck was taken apart, when the part was ordered, and about noticing when the light came on. As a repair shop it is their duty to find out why the light is on, especially after the reason it was there. I would like an explanation as to why the light is on and nobody bothered to check to find out why or contact me sooner about it.