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GG&D Motor Vehicle Services

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Reviews GG&D Motor Vehicle Services

GG&D Motor Vehicle Services Reviews (5)

To Whom It May Concern, Ms [redacted] originally came to our location on April 25, to obtain a driver’s licenseSaid credential was returned on May 3, with comments indicating “return to sender”Her address was confirmed and credential was resent to her June 14, We followed up with customer two weeks later and she indicated she still had not received itWe offered at that point to issue another credential at no costCustomer returned to our office on June 29, to obtain no fee credential, I personally advised her to return in two weeks if credential still had not been receivedAt that point, I would request for credential to be delivered to our office, she just had to bring me a utility bill as proof of addressCustomer did not return to our office until August 4, 2017, by this time credential had been returned once again on July 11, with comments indicating “return to sender”Customer complained that our processor was reviewing her documents, which I explained to her that it was required as we needed to confirm she was bringing in acceptable proofAfter contacting customer, I offered to refund our convenience fee since she indicated she had obtained a replacement credential on August 7, from a different officeI advised her she would continue to have same issue regardless from where she obtained credential as it appears to be a problem with her address and postal officeShe preferred to return to our office on August 9, to bring in her lease agreement as proof of addressI will be submitting documentation to have her credential delivered to our address and once received I will contact her to return to pick up

To Whom It May Concern,On April 2017, [redacted] and [redacted] , both adults, came into our 67th Ave & Indian School location accompanied by their mother, [redacted] When [redacted] got to the processor window he was first greeted and asked what transaction he was applying for He informed us he was applying for a driver licensePrior to processing his transaction he was quoted our total fee of $80.00, as per company policyAt this point Mr [redacted] called over his mother, Ms [redacted] and informed her of the priceShe expressed that it was way too much money and commented “you guys are robbing people” Our processor went ahead and explained to her that we are an Authorized Motor Vehicle Third party, a private owed company, and that we had a convenience fee on top of [redacted] fees Our processor stated that we are faster and more convenient, as well as giving them the option to go to the [redacted] office or to continue with usMs [redacted] turned to Mr [redacted] and told him that it was his decision to pay or not Mr [redacted] decided to continue with transaction Once fees were collected processor began with transaction At a later time Ms [redacted] again questioned our fees and asked if they were posted which she was informed that they were on the left side of the lobby next to the driver license area [redacted] was assisted by a different processor, same fees were collected from himIn this case fees were not questioned and Ms [redacted] did not have an interaction with our second processor.Based on this situation nothing was done to justify a complaint as proper procedures were followedOur company policy is to inform our customers of the fees and to collect payment before processing the transactionThis gives them the opportunity to decide if they wish to continue their transaction at our establishmentAdditionally, we have our fee boards posted at all of our locations along with a poster indicating we are an Authorized Third Party provider and additional fees may apply.If you need additional information please feel free to contact me at [redacted] Thank you,Yami H., Supervisor

Customer did come into our office on 04/25/to process a driver licenseCredential was processed correctly and sent to address on applicationAt the time of transaction customers are issued temporary credential and are advised to return to our offices prior to expiration date, in her case it
was 05/25/2017, or to call the ADOT office at number provided on formWhen checking her record address did not match one provided at the time transaction was processedAfter further research it was determined that another company had changed her address. Address didn’t match since customer purchased a motorcycle and documents submitted at that time was with prior addressIn order for her new title and registration to match documents dealer submitted address had to be updatedCustomer also had comments on her record that her credential had been returned to senderI confirmed with her correct address, I updated her record to match this informationI also advised her to confirm her name was on mailbox as post office will not deliver and return againEmail was sent to ADOT to have her credential resent to addressCustomer agreed to call our office on June 20th if she still had not received credentialAs previously mentioned, transaction was processed correctly and correct address was usedIt is common for credentials to be return if post office is not able to confirm customer lives at that addressFor this reason it is explained to contact us prior to temporary credential expiring to verify why it has not been receivedConfusion occurred with the wrong address since customer did not disclose she had purchased a vehicle with the prior addressWe expect for this issue to be resolved as email has been sent to confirm customers address and to have credential resentIf you need further assistance please contact our officeThank you

To Whom It May Concern, Ms. [redacted] originally came to our location on April 25, 2017 to obtain a driver’s license. Said credential was returned on May 3, 2017 with comments indicating “return to sender”. Her address was confirmed and credential was resent to her June 14, 2017. We followed...

up with customer two weeks later and she indicated she still had not received it. We offered at that point to issue another credential at no cost. Customer returned to our office on June 29, 2017 to obtain no fee credential, I personally advised her to return in two weeks if credential still had not been received. At that point, I would request for credential to be delivered to our office, she just had to bring me a utility bill as proof of address. Customer did not return to our office until August 4, 2017, by this time credential had been returned once again on July 11, 2017 with comments indicating “return to sender”. Customer complained that our processor was reviewing her documents, which I explained to her that it was required as we needed to confirm she was bringing in acceptable proof. After contacting customer, I offered to refund our convenience fee since she indicated she had obtained a replacement credential on August 7, 2017 from a different office. I advised her she would continue to have same issue regardless from where she obtained credential as it appears to be a problem with her address and postal office. She preferred to return to our office on August 9, 2017 to bring in her lease agreement as proof of address. I will be submitting documentation to have her credential delivered to our address and once received I will contact her to return to pick up.

To Whom It May Concern,On April 6 2017, [redacted] and [redacted], both adults, came into our 67th Ave & Indian School location accompanied by their mother, [redacted].  When [redacted] got to the processor window he was first greeted and asked what transaction he was applying...

for.  He informed us he was applying for a driver license. Prior to processing his transaction he was quoted our total fee of $80.00, as per company policy. At this point Mr. [redacted] called over his mother, Ms. [redacted] and informed her of the price. She expressed that it was way too much money and commented “you guys are robbing people”.  Our processor went ahead and explained to her that we are an Authorized Motor Vehicle Third party, a private owed company, and that we had a convenience fee on top of [redacted] fees.  Our processor stated that we are faster and more convenient, as well as giving them the option to go to the [redacted] office or to continue with us. Ms. [redacted] turned to Mr. [redacted] and told him that it was his decision to pay or not.  Mr. [redacted] decided to continue with transaction.  Once fees were collected processor began with transaction.  At a later time Ms. [redacted] again questioned our fees and asked if they were posted which she was informed that they were on the left side of the lobby next to the driver license area.  [redacted] was assisted by a different processor, same fees were collected from him. In this case fees were not questioned and Ms. [redacted] did not have an interaction with our second processor.Based on this situation nothing was done to justify a complaint as proper procedures were followed. Our company policy is to inform our customers of the fees and to collect payment before processing the transaction. This gives them the opportunity to decide if they wish to continue their transaction at our establishment. Additionally, we have our fee boards posted at all of our locations along with a poster indicating we are an Authorized Third Party provider and additional fees may apply.If you need additional information please feel free to contact me at [redacted]Thank you,Yami H., Supervisor

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Address: Phoenix, Arizona, United States, 85033

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