GGMC Parking Garage

Complainant (customer) stated problems with follow up to claimed damage to his vehicle at one of GGMC's parking locationsComplainant (customer) has been offered repair of his vehicle with an apology for the delay in respondingCustomer was provided the name/address of a repair facility in order
to schedule said repairThe facility has also been advised that authorization for the repair has been given with the opportunity for the customer to call and schedule repairGGMC Parking anticipates that this will be completed in due order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by GGMC Parking Garage regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by GGMC Parking Garage regarding complaint ID [redacted].Sincerely,[redacted]

I dropped my car off on 12/16/17 . The garage was extremely busy and full. When we dropped off the car they were taking the cars up on elevator. When I picked up my car on 12/17/17, the car was filthy on the outside, which we all found odd because I had just washed it. When I got in to drive back to hotel I discovered my car had been driven 14.2 additional miles. I informed the hotel as that is where they tell you to park your car. When I got home the next day I contacted the company. 7 or 8 phone calls later they got back to me. I gave them all the information they requested. They said they would go thru video and get back to me. 4 weeks later more calls and emails and no one will get back to me. The inside of my car smelled awful. My brakes and transmission are showing signs of being driven abusively. Per a certified audi mechanic.

Review: Damage was done to our car while in the parking garage we confronted manager and he became outraged threatened us and told us to get out and it was our problem . We did not get any curtisy from any of the other workers they were told not to talk to us . They Wouldn't even give us the address to give to the police . We called the police and waited for about 3 hrs we kept calling and they told us someone was coming and don't leave. Finally we left and went to there police station and they told us the company should have gave us a form to fill out and that we don't fill out a police report for that even though they had us waiting for 3 hrs. So we were told to fill out a complaint to the Revdex.com.Desired Settlement: Possible repair to my car there is scratches on the passanger side above the back tire and a small dent. And something for them threatening and yelling at us.

Business

Response:

GGMC investigated the claim in June. [redacted] was called and a voice message left requesting further information and pictures on June **. The information requested has not been received. Furthermore, the garage manager confirmed the information provided. The customer was upset and did not complete an incident form which helps in investigations relating to claims of damage to vehicles. Further investigation into actions of the facility staff are ongoing. GGMC will review this matter more fully upon receipt of full information concerning the incident and the provision of photographs. This was conveyed in the voice message in June. The customer may submit an estimate of repair for review.

Review: I parked at the [redacted] location as a result of checking GGMC's website and reading that the [redacted] location has a $30/day flat rate parking fee on Saturdays and Sundays. I arrived late Thursday night and then stayed until Sunday at 8:40PM. I was charged $140. When I asked the parking attendant why they would not honor the price that is on the website, they said the website does not get updated and is not an accurate reflection of the price.Desired Settlement: I would like the $30 flat rate parking to be honored and to receive a billing adjustment.

Consumer

Response:

At this time, I have not been contacted by GGMC Parking Garage regarding complaint ID [redacted].Sincerely,[redacted]

Review: My vehicle was damaged by the [redacted] garage staff sometime between when I dropped it off the evening of Tuesday May [redacted], 2015 and the morning I picked it up on Wednesday May [redacted], 2015. I rent a monthly space in the garage and pay the premium it costs to park in [redacted]. I drive a luxury vehicle that was only 9 months old and in mint condition at the time of the incident. I immediately noticed the damage and alerted the staff. The garage manager tried to deny that they caused the damage, but eventually had me fill out an incident form that they submitted to the central management office. I was then instructed to follow up with [redacted], who is the customer service and human resources liaison. I was able to speak with [redacted] a few days after I submitted the claim and he said he had sent the paperwork to the district manager who reviews damage claims. This is where the nightmare began. [redacted] was incommunicado for the entire month of May and the beginning of June. I tried to contact him via phone and was sent straight to his voice mail each time. Many time his voice mail was full and the phone system would just drop my call. I left countless voice mails when I was able to reach his answering machine. I also sent numerous emails throughout the month of May, all of which went unanswered. At this point I fully understood that they were ignoring my claim and hoping I disappear. I was finally able to get a hold of [redacted] on Thursday June [redacted] at 9:50 am when a colleague of his in the billing departing transferred my call to his phone. My assumption is that [redacted] answered the call only because thought it was an internal transfer, rather than a customer. On the phone with [redacted] I let him know about my dissatisfaction with the way they were handling my claim and demanded that they pay for the damage on my vehicle. [redacted] ensured me that "I would hear back from him by mid-week next week" (I inferred that to mean Wednesday June [redacted]). I have yet to hear back from [redacted] or anyone else at GGMC Parking on the status of my claim.Desired Settlement: GGMC will pay in full the amount of the damage on my vehicle amounting to $1,065.93. The work will be completed by [redacted]) as they are a certified [redacted] Repair Facility, and the choice body shop of [redacted] (manufacturing company of my vehicle and my employer). GGMC will also pay for the cost of a rental vehicle for the 4 days the vehicle is required to be in the shop for repair. The rental amount is $138.01 (the quote includes a 10% discount because of my personal [redacted] membership).

Consumer

Response:

At this time, I have not been contacted by GGMC Parking Garage regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

[redacted] did submit a claim as described in his complaint. Information and the pictures he provided were sent for investigation. The investigation regarding his claim included a review of video upon his entry into the garage. This video demonstrates the damage claimed was present upon entry. Unfortunately, this information was not provided as feed back to [redacted]

Nevertheless, since the vehicle entered with the damage, GGMC has no liability concerning this claim.

Review: May *, 2013 my 2010 Toyota Prius was damaged while parked at GGMC Parking [redacted]. The damage was: 1 - front bumper ( 3" gouge to lower cowl ), 2- rear bumper ( 8" crack on top ). I know the damage was incured at the above garage, as I had just had the car's front and rear bumpers repaired and painted at a bodyshop May [redacted]. (The car was due to be retuned the end of May, at end of lease, to the dealer.) After filling out the customer incident form form (# [redacted]) I was told someone would contact me soon. I waited a week, no one did. I contacted customer service through the email address provided, [redacted], and was asked to provide photos of the damage, which I did immediately. Despite numerous emails and calls,I have received no response.I had to turn the car in the last week in May and have subsequintly received and paid a bill to Toyota Financial Services for $294.35 for damage to the car's rear bumper. I forwarded the bill to [redacted] (customer service manager) June **,2013 and have yet to get any reply. I paid the bodyshop $900.00 for the work performed May *, and believe asking GGMC Parking to pay $294.35 for the damage incured at their garage is more than fair.Desired Settlement: I would like GGMC Parking to pay $294.35 for the damage to my car that I was charged by Toyota.

Business

Response:

Dear [redacted]:

We reviewed this claim with the area district manager as well as the location manager shortly after the claim. Although our location attendants thought that the vehicle came with the claimed damage we could not verify via our video system.

We are sorry for the delay. A release document for settlement is being sent to customer. If you need to follow please contact me at the below email or call ###-###-####.

Review: Left my car at the parking lot on january ** 2015 and when I came to pick up my vehicle it was damaged. The [redacted] gave me a incident form to fill out and told me to call the number on the receipt that was given to me. I called the number and a automated machine picks up stating it prefers emails. I email the person. [redacted]. He emailed me back promply on friday january ** and said he was going going to investigate and get back to me monday. Monday came and went. I emailed him all week and they have not bothered in resolving this issue pr reaching out to me to let me know what is the statusDesired Settlement: All I want is the damage to my vehicle fixed

Business

Response:

Complainant (customer) stated problems with follow up to claimed damage to his vehicle at one of GGMC's parking locations. Complainant (customer) has been offered repair of his vehicle with an apology for the delay in responding. Customer was provided the name/address of a repair facility in order to schedule said repair. The facility has also been advised that authorization for the repair has been given with the opportunity for the customer to call and schedule repair. GGMC Parking anticipates that this will be completed in due order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Parking garage - parked car and when picked up, lower grill was missing. Attendant found it on ground and while fitting back in, notice bumper was cracked. Apparently, bumper hit dislodging grill but also resulting in crack.

File claim and waited; contacted claim person 3 times by email and no reply. Contacted his manager by phone and email and no reply.Desired Settlement: repair crack bumper

Consumer

Response:

At this time, I have not been contacted by GGMC Parking Garage regarding complaint ID [redacted].Sincerely,[redacted]

Review: I am a resident of Prospect Heights and started parking in the lot behind the Brooklyn Museum (across the street from my apartment) which is run by GGMC in March. My experience with them includes: 1. I was a monthly parker and on automatic billing, however I never received my access cards to get in and out of the lot. After 2 months and 5 unanswered messages by GGMC I was finally able to speak with the manager and get my access cards. 2. The gate on Eastern Parkway I was told stays open until 10pm. Almost every night it’s closed at 8:45 pm, 9:00pm or 9:30pm. I asked one of the attendants what time it’s supposed to close and was told she had no idea. She was closing it at 8:45pm that night. 3. For the West Indian Day Parade I was told I could park in an alternative location if I called and spoke to someone because the lot was being used for the celebration. I called and left a voicemail asking to park at 1 Grand Army as that’s the next closest parking in the neighborhood. I received a text message response telling me I could park at BAM which is a mile away from my apartment. When I replied letting the mystery person know that I needed a closer alternative because I drive to/from work Mon-Thur, I was told BAM was my only option and that if I left my car in the lot it would be towed at my expense. When I replied to say that was an unacceptable alternative the person listened again to my voicemail message and apologized for his comments and then arranged for me to park at 1 Grand Army which was my original ask. I received a letter stating that my monthly rate was going to increase by $30/month from $250 to $280. I have not been in the lot for more than a year so I thought it was odd to receive a rate increase and I wanted more information as the letter was rather generic. When I called to inquire and get more information I was directed to [redacted] who is the Controller. [redacted] was very unhelpful and unable to answer basic questions about the reason for the rate increase. I asked why the rate was increasing and he said it was because GGMC had petitioned the City to be able to raise the rates and that was going into effect on Oct *. When I asked why, since I was in the lot less than a year, I was impacted he simply repeated the same statement. Every questions I asked he just repeated the same statement. I asked for more information, such as what petition and what does that mean – repetition of the same statement. I explained to [redacted] that my company pays for me to park in the lot and I needed to be able to explain the rate increase. [redacted] said if I was unhappy with the increase I should park somewhere else. I told [redacted] that the lot is directly across the street from my building and I park there for convenience and safety. He then repeated the same statement. I got off the phone with [redacted] at 4:45pm. At 5:26pm I received an email from [redacted] and [redacted] with an attached notice that my contract was terminated as of Nov *. When I emailed [redacted] back stating that I told him I was not interested in cancelling my contract he responded by saying either party can cancel and he is cancelling my contract. He canceled my contract because I asked why there was an increase in the rate. I always pay on time as I’m set up for automatic billing. I have no interaction with the staff because I use the Eastern Parkway entrance and my access card to get in and out of the lot. I park overnight and I’m gone during the day 4 days a week. I have been a good customer and I am very disappointed I’m being treated as if I’m delinquent and a problem. [redacted] has since told me that I am not allowed to have a monthly contract with the lot but I am allowed to pay per day to park there. There is a significant difference in price to pay daily. [redacted] is, in my opinion, acting unethically. He is effectively forcing me to pay double to park in the lot on a monthly basis by making me pay per day.Desired Settlement: I would like an apology from both [redacted] and [redacted].

I would like an explaination of the rate increase.

I would like the ability to have a monthly contract, if I so choose for the lot behind the Brooklyn Museum.

Business

Response:

Dear Revdex.com - this is our response to the Museum and position in this case

Dear [redacted],

I am writing at the suggestion of our parking lot site [redacted] xxxxx in

response to [redacted]’s recent letter to [redacted].

While we do not agree with [redacted]’s opinions regarding her interaction

with our controller [redacted] of our company, and believe she was not

accurate and less than forthcoming in her allegations of poor customer service,

our company did in fact elect to take the highly unusual step of terminating

our contract with [redacted] but that decision was for reasons unrelated to

her arguing about a recent rate increase.

The monthly parking contract, a copy of which is attached for your reference,

permits either party to terminate in writing upon 30 days’ notice for any

reason or for no reason. In the case of our terminating [redacted]’s contract

however, there was good reason.

Based upon conversations with xxxxxxx, [redacted] and with attendants that

work at the lot, we found that [redacted]’s behavior has been extremely

confrontational and abusive to the point that we no longer felt it was in our

best interest to retain her as a customer.

The monthly parking rate increase, which came after one year of our operating

the lot , was planned in advance pursuant to consultation with representatives

of the Museum and Botanic Garden. The increase applied to all monthly parkers

and not just to [redacted] tried to explain the facts of the

increase to [redacted] but according to [redacted] would not hear of it

and just began to address him disrespectfully and abusively in a manner similar

to the way she has always addressed xxxxxx and the attendants.

Although we realize that the Museum would wish to respond to [redacted]’s

letter, we ask that in doing so, he considers we are trying to operate the business

for our benefit and the Museum and Garden’s as well and to do so, we ask for

some degree of customer cooperation and that the customers behave in a civil

fashion and show respect to the employees who are providing the service.

Very truly yours,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] is acting in a highly unethical manner by slandering my name and in the way he has handled this situation.

I parked in the lot for months and had 0 interaction with the staff. I used the Eastern Parkway entrance to enter and exit the lot. There is no attendant at that entrance and I used an access card to go in and out.

The claim that I was abusive with the staff is a lie and an attempt to cover up [redacted]s inability to answer a very simple question of why my rate was increasing, which I needed to get an understanding so I could explain to my employer who pays for my parking.

If I was such an abusive and hostile customer I would assume my contract would have been cancelled prior. However it is highly coincidental that GGMC cancelled my contract right after I called to enquire about the rate increase.

I was a monthly parker, paid automatically and used the entrance and exit with no attendant. The claim I was abusive to staff is a lie and an attempt to slander my name instead of admitting they cancelled my contract unjustly because I asked a question about my rate. GGMC's business practices seem highly unethical and rather suspect. Again, if I was so abusive to the staff why was it never addressed prior to my call about the rate increase.

[redacted] and [redacted] are acting unprofessionally and unethically - and they know it.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,