Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Thank you for reaching us with complaint [redacted] by [redacted]. This complaint that I received today is based on online reservation. I personally don't have advantage of owning online reservation access directly through my business as I was unable to build it. I do have contracts to sell my...
rooms through a few companies that sell online. As we all know that every company has different policies that we all agree to. I am sure that they have their policy posted on their website when the customer makes their reservation. Every customer that makes reservations online needs to cancel on line with the policy posted on the website when the customer makes their reservation. I am not able to cancel online reservations over the phone. in regards to the cancellation before 3:00 pm on arrival day, it applies to the reservation made directly with me via phone. Thank you again again for reaching us.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Thank you for reaching us with complaint [redacted] by [redacted]. This complaint that I received today is based on online reservation. I personally don't have advantage of owning online reservation access directly through my business as I was unable to build it. I do have contracts to sell my...
rooms through a few companies that sell online. As we all know that every company has different policies that we all agree to. I am sure that they have their policy posted on their website when the customer makes their reservation. Every customer that makes reservations online needs to cancel on line with the policy posted on the website when the customer makes their reservation. I am not able to cancel online reservations over the phone. in regards to the cancellation before 3:00 pm on arrival day, it applies to the reservation made directly with me via phone. Thank you again again for reaching us.