To Whom It May Concern: In regards to the complaint that Ms [redacted] has made against our company we submit the following; The lease was not renewed and could not be renewed without a signature from either Ms [redacted] or Mr [redacted] which are both on the original leaseThe lease is not up until 8/and our billing is automatic and goes out mid month to all occupied houses including ones that have given a day noticeSometimes things come up and the house stays occupied, so the billing is sent out as a precautionShe is not responsible for any rent going forward if she moves out by August 31, 2016.Ms [redacted] has given a day notice dated 7/30/On August 4th she was sent via email a standard move out formWe ask that she call us at [redacted] or email us at [redacted] gmail to schedule a walk through inspection when the house is readyIf she has already moved then let us know and we will make the inspectionIf the house is in the same condition as when she rented it minus "wear and tear" as it states in her lease then she will receive her full deposit within a day period sent to the forwarding address that she has sent inWe appreciate Ms [redacted] 's and Mr [redacted] 's business and wish them the bestWe apologize for any inconvenience or confusion that we may have caused by sending her a billing for SeptemberSincerely, [redacted] - HTSI Property Management
Lovey people who have a love, passion, and dedication, to the future 'family members' they raise After months of searching, sourcing, and careful due diligence, I traveled over miles to meet [redacted] & [redacted] to find our family pet We could not be happier with our dog Toochie! He is & has been healthy, happy, and the perfect addition to our family [redacted] is ALWAYS available by phone or email, when I have a question about, health, care,, or anything about how to better care for our bulldog My husband had specific 'request' and they were meet on the first communication We could not have asked for a more perfect experience
To Whom It May Concern; Our agent showed the property in question to the [redacted] on May 14, Mr [redacted] sent a text to the agent that day saying that he wanted the propertyMr [redacted] was asked to fill out an application and asked that he ensure his wife also fill out an applicationThey completed their applications on May 15thThe applications were run through our system and also the national data service that we use Their situation was unique in that they wanted to sign a six month lease instead of a one year lease as is our customary procedureSo the owner had to be contacted and asked if for an additional amount of rent the owner would be willing to do thisThe owner agreedAll parties were in agreement At 1PM on May the 16th Mr [redacted] was called and was told that they had been approved for the rental of the house but in order to hold the house a deposit was neededMr [redacted] at that point said that he could not make it in that day (Friday) and was asked to bring in the deposit first thing on Monday morning the 19th to hold the house Our policy is that the house continue to be shown until an approved applicant puts down a deposit to hold the houseThis would take the house off the marketSo the house was still shown as we were waiting for Mr [redacted] On Tuesday May 20th the house was shown to another party which wanted the houseThey also filled out applications and the applications were run and approved and on Wednesday morning the 21st they brought in a deposit to lease the houseMr [redacted] was called and was let know at that point that the house was no longer available We refute the claim that somehow we were inconsistent or unethical in this exchange of informationOur website clearly states in bold and in capital letters that the application fee is non-refundableIf the [redacted] check their credit report they will see the inquiry made by our company We ran the [redacted] application and did the work to get them approved by the company and the ownerAnd we were excited for them to get the houseBut unfortunately the deposit was not made by the [redacted] to hold the house therefore we continued to attempt to move the property as is our duty to our client Houses & Then Some lament's that the [redacted] feel that they did not have a good experience with our companyWe try to service all of our customers and potential customers with respect and in a professional manner Sincerely, [redacted] Houses & Then Some Inc
To Whom it May Concern and Ms [redacted] , In response to the response provided; The notation of the "no frig" was only a notationThe customer's account was not charged for a refigerator, it was theirsThis notation was only for the recordWe take pictures of houses after tenants depart they are not staged Also the owner was charged the difference between the $ amount of their repairs and cleanup which was an addtional $We hate that Ms [redacted] and Ms [redacted] are unhappy with the non-return of their depositBut we do ask each new occupant and tenant to give us a list of all items that need taken care of when they move in in order to compare notes when they move out and unfortunately we do not have one on file from themSo again our response is we can only go on the items which are in the file and the pictures we have Regards, [redacted] - Houses & Then Some Inc% 6/13/ Complaint My husband and I both paid application fees to this company to be processed in order to rent a house with this company which we were told would take several days until we could complete the rest of the paperwork process (we were waiting on the property management company)We gave full indication that we intended to rent from this company and were given reassurance that it would be ours to rentA man (**) and a woman (*) assured us that they would get back to us once the applications were completedWe continued to call to follow up to explain that we would like to sign a contract and [redacted] assured my husband that "anytime next week will be fineI will hold the house until the end of the month for you allJust bring by a cashier's check sometime next week and we can fill out the rest of the paperwork." My husband called again on Monday to insure that this was still the case and he was given full reassurance again by [redacted] that bringing the cashier's check by anytime this week would be fine and we would rent beginning May 30th for a month lease with the option to rent month to monthMy husband called this morning to tell him he was bringing the check by and [redacted] said he rented the house yesterday, AFTER HE TOOK OUR MONEY and assured my husband the house was oursThe problem here is this is UNETHICALHe told my husband "Just because I say something doeesn't mean..."If I am dealing with a property management company it would never be someone I couldn't trust or someone that was unethicalI think anyone dealing with this company should be aware of thisNow my family of with young children have no place to liveIn addition, I think that because we were not the ones to back out, we should receive our money backHow do I know if he even processed the application? He could have kept the money for himself Desired Resolution A refund would be the ethical thing to do from this companyIf not, I would like proof that our money ($90.00) was actually paid and the application was processed The company clearly states NON-REFUNDABLE although I do question whether or not the application was ever processedHowever, I do think it is completely unethicalI just want to make sure everyone else is aware of this unethical situationI am sure they would like to be aware before they deal with a property management company Consumer Business Dialog
In response to complaint ID # [redacted] regarding Ms [redacted] of [redacted] RdUnit *, [redacted] SC To Whom It May Concern; After reviewing the data associated with this complaint it seems that Ms [redacted] has experienced several issues with the heating unit in her apartmentThis is unfortunate and we apologize for her inconvenienceIn each researched case when Ms [redacted] called our office, a service person was called out quickly to attempt to fix the problemThe service people that were called out are reputable and have business’s and practice their craft dailyThe issue with the HVAC unit was resolved the week of 3/by installing a new unit On 4/Ms [redacted] made a call to our office asking for compensation for power bills of $dating back to DecemberShe wanted the owner to help pay this billThis is the first record we have of this request Our response to her was a request for a copy of all the power bills in question from herWe needed this in order to research her claim and present it to the ownerOn 5/we received the power bills dating back to 2/ At this time unfortunately her rent was late and she had not paid her rent or made any attempt to pay rentThe power bills we received showed non-payment and late payment charges due to the initial bill dating from December not being paid timelyWe then took this information and went back and pulled all repair bills to compare to the dates of the power usageTo hopefully be able to ascertain and compare the chronological usage vs repairsNot knowing at what temperature Ms [redacted] attempted to keep her apartment during this time and also taking into consideration the extreme cold temperatures that we had during this time it was difficult to understand what the usage would have been without the HVAC issue which had occurred On 5/Ms [redacted] called our office and began screaming into the phone at the person that answers most of our callsSo yes at that point we warned her that we would be hanging up and did soWe also did call her in an attempt to collect rent as we do every customer that does not pay timelyShe again had not paid her rent or made any effort to do soAn eviction has been filed due to her not making any attempt to pay rent On 5/she was asked to send her most recent power bill via email and did soAfter receiving that power bill and completing the research the owner has agreed to a one time reduction in the rent this month of $This amount will be provided as an immediate credit pending rent payment We do empathize with Ms [redacted] and wish that she had not had these issues with the house Her balance including her rent and late fees and eviction fee currently stand at $Our ownership is willing to waive late fees, eviction fee and reduce her rent as stated before Her total owed would then be $This would be a reduction in her outstanding balance of $We ask that the amount of $be paid timely as it is overdue Eviction will be withdrawn at that timeWe hope this can be resolved and that Ms [redacted] can enjoy her apartment in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
This is not how things happened. The person showing us the house and the person whom my husband was in contact with assured us the house was ours and said it was okay to drop off a check and finish filling out paperwork "anytime this week" on several occasions. They told us it took several "days" to process an applicationso how would they process an application for the other renters so quickly? At the sake of naming certain two individuals, we were told by two different people this same information. In addition, their response is not correct because this complaint was filed on Wednesday which is the same day that they stated they were paid the money by the other renters. IF that was true, then why did they tell my husband Wednesday morning first thing (between 8-10am) that they had already accepted money and rented to someone else the day before? My husband was on his way to their office with the cashier's check. Clearly, their timing of events is not accurate. Again, not an ethical company
This company does not perform business in an ethical manner. I think it is important for others to be aware if they should choose to become tenants of this company. Furthermore, I do not want to waste any more of my time dealing with a company like this.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I do not think the property staff realizes their mistake of rejecting my applicationThey do not realize they went by an error of their research company *** ***My copy of the research check has a disclaimer and at the end of it, it reads that there is no guarantee for correct informationI do not believe I am responsible for other people's actions.I am no longer satisfied with a reconsideration of my applicationThere were no other properties I was interested inI would like my change of $I would be happy to give all documations such as my receipt of application fee, copy of Resident Research papers, letter of CLEARED criminal record by county investigator and so on It is unfortunate that R was not available when this event occurredIf he was around, maybe it would have not lead to them facing their consequences.
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,[redacted] The information provided in the response is false. We did provide a 30 day notice as well as a forwarding address on several different occasions. We also have several issues with the damage letter provided. The house was not clean when we moved in. Several of the "damages" listed are ridiculous - the ceiling fan was dirty? There was debris in the yard? When we moved in there was a very large pile of firewood and trash that never got removed. We did not feel comfortable removing it ourselves due to possible snakes, insects and rodents. Also listed in the damages list is "no refrigerator." We paid for and own our refrigerator due to Houses and Then Some not providing one in the unit. As far as the carpet and house having "trash" I most definitely disagree. If there was indeed a mess left behind I would not at all be surprised if it was staged for photographs and in order for them to keep our deposit.
%3
Lovey people who have a love, passion, and dedication, to the future 'family members'
they raise. After months of searching, sourcing, and careful due diligence, I traveled over 1500 miles to meet [redacted] & [redacted] to find our family pet. We could not be happier with our dog Toochie! He is & has been healthy, happy, and the perfect addition to our family.
[redacted] is ALWAYS available by phone or email, when I have a question about, health, care,,
or anything about how to better care for our bulldog.
My husband had specific 'request' and they were meet on the first communication. We could not have asked for a more perfect experience. .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
This is not how things happened. The person showing us the house and the person whom my husband was in contact with assured us the house was ours and said it was okay to drop off a check and finish filling out paperwork "anytime this week" on several occasions. They told us it took several "days" to process an application... so how would they process an application for the other renters so quickly? At the sake of naming certain two individuals, we were told by two different people this same information. In addition, their response is not correct because this complaint was filed on Wednesday which is the same day that they stated they were paid the money by the other renters. IF that was true, then why did they tell my husband Wednesday morning first thing (between 8-10am) that they had already accepted money and rented to someone else the day before? My husband was on his way to their office with the cashier's check. Clearly, their timing of events is not accurate. Again, not an ethical company.
This company does not perform business in an ethical manner. I think it is important for others to be aware if they should choose to become tenants of this company. Furthermore, I do not want to waste any more of my time dealing with a company like this.
Regards,
[redacted]
To Whom It May Concern:
In regards to the complaint that Ms. [redacted] has made against our company we submit the following; The lease was not renewed and could not be renewed without a signature from either Ms. [redacted] or Mr. [redacted] which are both on the original lease. The lease...
is not up until 8/31 and our billing is automatic and goes out mid month to all occupied houses including ones that have given a 30 day notice. Sometimes things come up and the house stays occupied, so the billing is sent out as a precaution. She is not responsible for any rent going forward if she moves out by August 31, 2016.Ms. [redacted] has given a 30 day notice dated 7/30/2016. On August 4th she was sent via email a standard move out form. We ask that she call us at [redacted] or email us at [redacted]gmail to schedule a walk through inspection when the house is ready. If she has already moved then let us know and we will make the inspection. If the house is in the same condition as when she rented it minus "normal wear and tear" as it states in her lease then she will receive her full deposit within a 30 day period sent to the forwarding address that she has sent in.
We appreciate Ms. [redacted]'s and Mr [redacted]'s business and wish them the best. We apologize for any inconvenience or confusion that we may have caused by sending her a billing for September.
Sincerely,
To Whom May Concern;
This is in response to Complaint ID [redacted].
After reviewing the complaint in question we...
respectfully submit the following.
We thank Ms. [redacted] for her interest in one of our properties and for submitting her application. And we apologize if she felt our associate was overwhelmed when she came in to apply. She most likely was as this was a week in which we had several people out on vacation and sick. However Ms. [redacted] was given the same opportunity as everyone that applies for one of our rentals. And Ms. [redacted] did not meet the qualifications necessary for the rental of this property. She had two primary issues on her application results that precluded her from being approved. Both recorded by a local county government. Just one of these would have disqualified her for the rental of the apartment.
She did call several times asking what she could do about the items that she felt were not hers. She was referred to the county court which would have been the responsible entity in both cases. She called back and was also given the name and number of the company which is used to do the back ground checks that she could check with.
At no time did she provide any documents from either place regarding the items in question. If Ms [redacted] wishes to provide official county documents stating that they had made a mistake in their recording of both of the items in question we would re-consider her application as requested for another one of our properties as the one she applied for has been rented. She would need to meet income and standard reference requirements as all applicants do.
Respectfully,
[redacted]
HTSI Property Management
Our agent showed the property in question to the [redacted] on May 14, 2014. Mr. [redacted] sent a text to the agent that day saying that he wanted the property. Mr [redacted] was asked to fill out an application and asked that he ensure his wife also fill out...
an application. They completed their applications on May 15th. The applications were run through our system and also the national data service that we use. Their situation was unique in that they wanted to sign a six month lease instead of a one year lease as is our customary procedure. So the owner had to be contacted and asked if for an additional amount of rent the owner would be willing to do this. The owner agreed. All parties were in agreement.
At 1PM on May the 16th Mr [redacted] was called and was told that they had been approved for the rental of the house but in order to hold the house a deposit was needed. Mr [redacted] at that point said that he could not make it in that day (Friday) and was asked to bring in the deposit first thing on Monday morning the 19th to hold the house.
Our policy is that the house continue to be shown until an approved applicant puts down a deposit to hold the house. This would take the house off the market. So the house was still shown as we were waiting for Mr [redacted].
On Tuesday May 20th the house was shown to another party which wanted the house. They also filled out applications and the applications were run and approved and on Wednesday morning the 21st they brought in a deposit to lease the house. Mr [redacted] was called and was let know at that point that the house was no longer available.
We refute the claim that somehow we were inconsistent or unethical in this exchange of information. Our website clearly states in bold and in capital letters that the application fee is non-refundable. If the [redacted] check their credit report they will see the inquiry made by our company. We ran the [redacted] application and did the work to get them approved by the company and the owner. And we were excited for them to get the house. But unfortunately the deposit was not made by the [redacted] to hold the house therefore we continued to attempt to move the property as is our duty to our client.
Houses & Then Some lament's that the [redacted] feel that they did not have a good experience with our company. We try to service all of our customers and potential customers with respect and in a professional manner.
To Whom it May Concern,
In response to the complaint by Ms. [redacted] regarding her and her room mates security deposit:
We did not receive a 30 day notice in writing as required by the...
lease and the law. Nor did we receive a forwarding address as required. Ms. [redacted] and Ms. [redacted] moved out leaving the house and yard dirty including damages that had to be repaired. Attached is a copy of the deposit letter that we sent out dated 10/29 to her old address. Attached also is an email from us in response to and email which she sent to us on 11/7 explaining to her that we did not have a forwarding address and that due to the items which were not completed prior to move out she would not be getting her deposit back and that we had mailed out her letter. Attached is also the move out inspection as it was written up which is the process on all move outs.
So our response is that Ms. [redacted] is not owed what she is requesting as we have complied with the law and the lease as it was written. We have documentation validating such. The documentation is attached.
[redacted] - Houses & Then Some Inc.
%3%3%3
This is in response to the above complaint filed by [redacted] which moved out of [redacted] St., [redacted] SC.
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Ms. [redacted] rented the above property along with 2 other room mates and a child in mid-November of 2013. During the spring and summer of 2014 the other 2 room mates left the house.
It is correct that the drain in the laundry room was not working correctly. And after the vendor tried several things it was determined that the drain had to be replaced from the main line to the laundry room. Part of the floor had to be removed in order to access the drain line. Our repair man said that when he told Ms. [redacted] this she told him she was moving in a few months anyway and did not want to through the aggravation. So the repair was held off until she departed the house.
As far as her trying to get someone to come out to look at this repair or any other repair. We try to make things as easy as we can to report a maintenance issue or need. The company has a 24 hr maintenance emergency line which is posted on our billing each month that is sent to all tenants. Also we have an maintenance email address that can be accessed at any time. And an office that is open 40 hours a week, monitoring phones and returning calls. We did have difficulty at times scheduling work with Ms. [redacted] and her room mates.
Attached is a copy of the inspection which was done at the walk through after her departure. Also a statement by the property manager in regards to his communication with Ms. [redacted] on other issues including not being able to get with her to do a walk through together and the issue of the neighbor. And cleaning up the mildew on the bathroom ceiling.
Also attached are several photos taken at the time of the inspection; the yard and bushes, appliance condition, trash outside. Which include the items in question which had to be cleaned up and dealt with in order to get the unit ready to go.
We too had hoped that the agreement to let Ms. [redacted] out of her lease early would work out for everyone. The agreement was that she would leave the house in rent ready condition and she did not according to our records and photos taken.
We wish her and family the best.
Regards,
[redacted] - Houses & Then S
To Whom it May Concern and Ms. [redacted],
In response to the response provided;
The notation of the "no frig" was only a notation. The customer's account was not charged for a refigerator, it was theirs. This notation was only for the record. We take pictures of houses after tenants depart they are not staged. Also the owner was charged the difference between the $ amount of their repairs and cleanup which was an addtional $283.
We hate that Ms. [redacted] and Ms. [redacted] are unhappy with the non-return of their deposit. But we do ask each new occupant and tenant to give us a list of all items that need taken care of when they move in in order to compare notes when they move out and unfortunately we do not have one on file from them. So again our response is we can only go on the items which are in the file and the pictures we have.
Regards,
[redacted] - Houses & Then Some Inc.
%3
6/13/2014
Complaint
My husband and I both paid application fees to this company to be processed in order to rent a house with this company which we were told would take several days until we could complete the rest of the paperwork process (we were waiting on the property management company). We gave full indication...
that we intended to rent from this company and were given reassurance that it would be ours to rent. A man (**) and a woman (*) assured us that they would get back to us once the applications were completed. We continued to call to follow up to explain that we would like to sign a contract and ** assured my husband that "anytime next week will be fine... I will hold the house until the end of the month for you all. Just bring by a cashier's check sometime next week and we can fill out the rest of the paperwork." My husband called again on Monday to insure that this was still the case and he was given full reassurance again by ** that bringing the cashier's check by anytime this week would be fine and we would rent beginning May 30th for a 6 month lease with the option to rent month to month. My husband called this morning to tell him he was bringing the check by and ** said he rented the house yesterday, AFTER HE TOOK OUR MONEY and assured my husband the house was ours. The problem here is this is UNETHICAL. He told my husband "Just because I say something doeesn't mean...". If I am dealing with a property management company it would never be someone I couldn't trust or someone that was unethical. I think anyone dealing with this company should be aware of this. Now my family of 4 with 2 young children have no place to live. In addition, I think that because we were not the ones to back out, we should receive our money back. How do I know if he even processed the application? He could have kept the money for himself.
Desired Resolution
A refund would be the ethical thing to do from this company. If not, I would like proof that our money ($90.00) was actually paid and the application was processed The company clearly states NON-REFUNDABLE although I do question whether or not the application was ever processed. However, I do think...
it is completely unethical. I just want to make sure everyone else is aware of this unethical situation. I am sure they would like to be aware before they deal with a property management company.
In response
to complaint ID # [redacted] regarding Ms. [redacted] of [redacted] Rd. Unit *,
[redacted] SC 29640.
To Whom It
May...
Concern;
After
reviewing the data associated with this complaint it seems that Ms. [redacted] has
experienced several issues with the heating unit in her apartment. This is
unfortunate and we apologize for her inconvenience. In each researched case when
Ms. [redacted] called our office, a service person was called out quickly to
attempt to fix the problem. The service people that were called out are
reputable and have business’s and practice their craft daily. The issue with the HVAC unit was
resolved the week of 3/18 by installing a new unit.
On 4/30 Ms.
[redacted] made a call to our office asking for compensation for power bills of
$519 dating back to December. She wanted the owner to help pay this bill. This
is the first record we have of this request. Our response to her was a request for a copy
of all the power bills in question from her. We needed this in order to
research her claim and present it to the owner. On 5/6 we received the 3 power
bills dating back to 2/6.
At this time
unfortunately her rent was late and she had not paid her rent or made any
attempt to pay rent. The power bills we received showed non-payment and late
payment charges due to the initial bill dating from December not being paid
timely. We then took this information and went back and pulled all repair bills
to compare to the dates of the power usage. To hopefully be able to ascertain and
compare the chronological usage vs repairs. Not knowing at what temperature Ms.
[redacted] attempted to keep her apartment during this time and also taking into
consideration the extreme cold temperatures that we had during this time it was
difficult to understand what the usage would have been without the HVAC issue
which had occurred.
On 5/11 Ms.
[redacted] called our office and began screaming into the phone at the person
that answers most of our calls. So yes at that point we warned her that we
would be hanging up and did so. We also did call her in an attempt to collect
rent as we do every customer that does not pay timely. She again had not paid
her rent or made any effort to do so. An eviction has been filed due to her not
making any attempt to pay rent.
On 5/18 she
was asked to send her most recent power bill via email and did so. After
receiving that power bill and completing the research the owner has agreed to a
one time reduction in the rent this month of $300. This amount will be provided as an immediate credit pending rent payment.
We do
empathize with Ms. [redacted] and wish that she had not had these issues with the
house. Her balance including her rent
and late fees and eviction fee currently stand at $840. Our ownership is
willing to waive late fees, eviction fee and reduce her rent as stated before.
Her total owed would then be $425. This would be a reduction in her outstanding
balance of $415. We ask that the amount of $425 be paid timely as it is overdue.
Eviction will be withdrawn at that time.
We hope this can be resolved and that Ms. [redacted] can enjoy her apartment in the future.
To Whom It May Concern: In regards to the complaint that Ms [redacted] has made against our company we submit the following; The lease was not renewed and could not be renewed without a signature from either Ms [redacted] or Mr [redacted] which are both on the original leaseThe lease is not up until 8/and our billing is automatic and goes out mid month to all occupied houses including ones that have given a day noticeSometimes things come up and the house stays occupied, so the billing is sent out as a precautionShe is not responsible for any rent going forward if she moves out by August 31, 2016.Ms [redacted] has given a day notice dated 7/30/On August 4th she was sent via email a standard move out formWe ask that she call us at [redacted] or email us at [redacted] gmail to schedule a walk through inspection when the house is readyIf she has already moved then let us know and we will make the inspectionIf the house is in the same condition as when she rented it minus "wear and tear" as it states in her lease then she will receive her full deposit within a day period sent to the forwarding address that she has sent inWe appreciate Ms [redacted] 's and Mr [redacted] 's business and wish them the bestWe apologize for any inconvenience or confusion that we may have caused by sending her a billing for SeptemberSincerely, [redacted] - HTSI Property Management
Lovey people who have a love, passion, and dedication, to the future 'family members' they raise After months of searching, sourcing, and careful due diligence, I traveled over miles to meet [redacted] & [redacted] to find our family pet We could not be happier with our dog Toochie! He is & has been healthy, happy, and the perfect addition to our family [redacted] is ALWAYS available by phone or email, when I have a question about, health, care,, or anything about how to better care for our bulldog My husband had specific 'request' and they were meet on the first communication We could not have asked for a more perfect experience
To Whom It May Concern; Our agent showed the property in question to the [redacted] on May 14, Mr [redacted] sent a text to the agent that day saying that he wanted the propertyMr [redacted] was asked to fill out an application and asked that he ensure his wife also fill out an applicationThey completed their applications on May 15thThe applications were run through our system and also the national data service that we use Their situation was unique in that they wanted to sign a six month lease instead of a one year lease as is our customary procedureSo the owner had to be contacted and asked if for an additional amount of rent the owner would be willing to do thisThe owner agreedAll parties were in agreement At 1PM on May the 16th Mr [redacted] was called and was told that they had been approved for the rental of the house but in order to hold the house a deposit was neededMr [redacted] at that point said that he could not make it in that day (Friday) and was asked to bring in the deposit first thing on Monday morning the 19th to hold the house Our policy is that the house continue to be shown until an approved applicant puts down a deposit to hold the houseThis would take the house off the marketSo the house was still shown as we were waiting for Mr [redacted] On Tuesday May 20th the house was shown to another party which wanted the houseThey also filled out applications and the applications were run and approved and on Wednesday morning the 21st they brought in a deposit to lease the houseMr [redacted] was called and was let know at that point that the house was no longer available We refute the claim that somehow we were inconsistent or unethical in this exchange of informationOur website clearly states in bold and in capital letters that the application fee is non-refundableIf the [redacted] check their credit report they will see the inquiry made by our company We ran the [redacted] application and did the work to get them approved by the company and the ownerAnd we were excited for them to get the houseBut unfortunately the deposit was not made by the [redacted] to hold the house therefore we continued to attempt to move the property as is our duty to our client Houses & Then Some lament's that the [redacted] feel that they did not have a good experience with our companyWe try to service all of our customers and potential customers with respect and in a professional manner Sincerely, [redacted] Houses & Then Some Inc
To Whom it May Concern and Ms [redacted] , In response to the response provided; The notation of the "no frig" was only a notationThe customer's account was not charged for a refigerator, it was theirsThis notation was only for the recordWe take pictures of houses after tenants depart they are not staged Also the owner was charged the difference between the $ amount of their repairs and cleanup which was an addtional $We hate that Ms [redacted] and Ms [redacted] are unhappy with the non-return of their depositBut we do ask each new occupant and tenant to give us a list of all items that need taken care of when they move in in order to compare notes when they move out and unfortunately we do not have one on file from themSo again our response is we can only go on the items which are in the file and the pictures we have Regards, [redacted] - Houses & Then Some Inc% 6/13/ Complaint My husband and I both paid application fees to this company to be processed in order to rent a house with this company which we were told would take several days until we could complete the rest of the paperwork process (we were waiting on the property management company)We gave full indication that we intended to rent from this company and were given reassurance that it would be ours to rentA man (**) and a woman (*) assured us that they would get back to us once the applications were completedWe continued to call to follow up to explain that we would like to sign a contract and [redacted] assured my husband that "anytime next week will be fineI will hold the house until the end of the month for you allJust bring by a cashier's check sometime next week and we can fill out the rest of the paperwork." My husband called again on Monday to insure that this was still the case and he was given full reassurance again by [redacted] that bringing the cashier's check by anytime this week would be fine and we would rent beginning May 30th for a month lease with the option to rent month to monthMy husband called this morning to tell him he was bringing the check by and [redacted] said he rented the house yesterday, AFTER HE TOOK OUR MONEY and assured my husband the house was oursThe problem here is this is UNETHICALHe told my husband "Just because I say something doeesn't mean..."If I am dealing with a property management company it would never be someone I couldn't trust or someone that was unethicalI think anyone dealing with this company should be aware of thisNow my family of with young children have no place to liveIn addition, I think that because we were not the ones to back out, we should receive our money backHow do I know if he even processed the application? He could have kept the money for himself Desired Resolution A refund would be the ethical thing to do from this companyIf not, I would like proof that our money ($90.00) was actually paid and the application was processed The company clearly states NON-REFUNDABLE although I do question whether or not the application was ever processedHowever, I do think it is completely unethicalI just want to make sure everyone else is aware of this unethical situationI am sure they would like to be aware before they deal with a property management company Consumer Business Dialog
In response to complaint ID # [redacted] regarding Ms [redacted] of [redacted] RdUnit *, [redacted] SC To Whom It May Concern; After reviewing the data associated with this complaint it seems that Ms [redacted] has experienced several issues with the heating unit in her apartmentThis is unfortunate and we apologize for her inconvenienceIn each researched case when Ms [redacted] called our office, a service person was called out quickly to attempt to fix the problemThe service people that were called out are reputable and have business’s and practice their craft dailyThe issue with the HVAC unit was resolved the week of 3/by installing a new unit On 4/Ms [redacted] made a call to our office asking for compensation for power bills of $dating back to DecemberShe wanted the owner to help pay this billThis is the first record we have of this request Our response to her was a request for a copy of all the power bills in question from herWe needed this in order to research her claim and present it to the ownerOn 5/we received the power bills dating back to 2/ At this time unfortunately her rent was late and she had not paid her rent or made any attempt to pay rentThe power bills we received showed non-payment and late payment charges due to the initial bill dating from December not being paid timelyWe then took this information and went back and pulled all repair bills to compare to the dates of the power usageTo hopefully be able to ascertain and compare the chronological usage vs repairsNot knowing at what temperature Ms [redacted] attempted to keep her apartment during this time and also taking into consideration the extreme cold temperatures that we had during this time it was difficult to understand what the usage would have been without the HVAC issue which had occurred On 5/Ms [redacted] called our office and began screaming into the phone at the person that answers most of our callsSo yes at that point we warned her that we would be hanging up and did soWe also did call her in an attempt to collect rent as we do every customer that does not pay timelyShe again had not paid her rent or made any effort to do soAn eviction has been filed due to her not making any attempt to pay rent On 5/she was asked to send her most recent power bill via email and did soAfter receiving that power bill and completing the research the owner has agreed to a one time reduction in the rent this month of $This amount will be provided as an immediate credit pending rent payment We do empathize with Ms [redacted] and wish that she had not had these issues with the house Her balance including her rent and late fees and eviction fee currently stand at $Our ownership is willing to waive late fees, eviction fee and reduce her rent as stated before Her total owed would then be $This would be a reduction in her outstanding balance of $We ask that the amount of $be paid timely as it is overdue Eviction will be withdrawn at that timeWe hope this can be resolved and that Ms [redacted] can enjoy her apartment in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
This is not how things happened. The person showing us the house and the person whom my husband was in contact with assured us the house was ours and said it was okay to drop off a check and finish filling out paperwork "anytime this week" on several occasions. They told us it took several "days" to process an applicationso how would they process an application for the other renters so quickly? At the sake of naming certain two individuals, we were told by two different people this same information. In addition, their response is not correct because this complaint was filed on Wednesday which is the same day that they stated they were paid the money by the other renters. IF that was true, then why did they tell my husband Wednesday morning first thing (between 8-10am) that they had already accepted money and rented to someone else the day before? My husband was on his way to their office with the cashier's check. Clearly, their timing of events is not accurate. Again, not an ethical company
This company does not perform business in an ethical manner. I think it is important for others to be aware if they should choose to become tenants of this company. Furthermore, I do not want to waste any more of my time dealing with a company like this.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I do not think the property staff realizes their mistake of rejecting my applicationThey do not realize they went by an error of their research company *** ***My copy of the research check has a disclaimer and at the end of it, it reads that there is no guarantee for correct informationI do not believe I am responsible for other people's actions.I am no longer satisfied with a reconsideration of my applicationThere were no other properties I was interested inI would like my change of $I would be happy to give all documations such as my receipt of application fee, copy of Resident Research papers, letter of CLEARED criminal record by county investigator and so on It is unfortunate that R was not available when this event occurredIf he was around, maybe it would have not lead to them facing their consequences.
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,[redacted] The information provided in the response is false. We did provide a 30 day notice as well as a forwarding address on several different occasions. We also have several issues with the damage letter provided. The house was not clean when we moved in. Several of the "damages" listed are ridiculous - the ceiling fan was dirty? There was debris in the yard? When we moved in there was a very large pile of firewood and trash that never got removed. We did not feel comfortable removing it ourselves due to possible snakes, insects and rodents. Also listed in the damages list is "no refrigerator." We paid for and own our refrigerator due to Houses and Then Some not providing one in the unit. As far as the carpet and house having "trash" I most definitely disagree. If there was indeed a mess left behind I would not at all be surprised if it was staged for photographs and in order for them to keep our deposit.
%3
Lovey people who have a love, passion, and dedication, to the future 'family members'
they raise. After months of searching, sourcing, and careful due diligence, I traveled over 1500 miles to meet [redacted] & [redacted] to find our family pet. We could not be happier with our dog Toochie! He is & has been healthy, happy, and the perfect addition to our family.
[redacted] is ALWAYS available by phone or email, when I have a question about, health, care,,
or anything about how to better care for our bulldog.
My husband had specific 'request' and they were meet on the first communication. We could not have asked for a more perfect experience. .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
This is not how things happened. The person showing us the house and the person whom my husband was in contact with assured us the house was ours and said it was okay to drop off a check and finish filling out paperwork "anytime this week" on several occasions. They told us it took several "days" to process an application... so how would they process an application for the other renters so quickly? At the sake of naming certain two individuals, we were told by two different people this same information. In addition, their response is not correct because this complaint was filed on Wednesday which is the same day that they stated they were paid the money by the other renters. IF that was true, then why did they tell my husband Wednesday morning first thing (between 8-10am) that they had already accepted money and rented to someone else the day before? My husband was on his way to their office with the cashier's check. Clearly, their timing of events is not accurate. Again, not an ethical company.
This company does not perform business in an ethical manner. I think it is important for others to be aware if they should choose to become tenants of this company. Furthermore, I do not want to waste any more of my time dealing with a company like this.
Regards,
[redacted]
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To Whom It May Concern:
In regards to the complaint that Ms. [redacted] has made against our company we submit the following; The lease was not renewed and could not be renewed without a signature from either Ms. [redacted] or Mr. [redacted] which are both on the original lease. The lease...
is not up until 8/31 and our billing is automatic and goes out mid month to all occupied houses including ones that have given a 30 day notice. Sometimes things come up and the house stays occupied, so the billing is sent out as a precaution. She is not responsible for any rent going forward if she moves out by August 31, 2016.Ms. [redacted] has given a 30 day notice dated 7/30/2016. On August 4th she was sent via email a standard move out form. We ask that she call us at [redacted] or email us at [redacted]gmail to schedule a walk through inspection when the house is ready. If she has already moved then let us know and we will make the inspection. If the house is in the same condition as when she rented it minus "normal wear and tear" as it states in her lease then she will receive her full deposit within a 30 day period sent to the forwarding address that she has sent in.
We appreciate Ms. [redacted]'s and Mr [redacted]'s business and wish them the best. We apologize for any inconvenience or confusion that we may have caused by sending her a billing for September.
Sincerely,
[redacted] - HTSI Property Management
To Whom May Concern;
This is in response to Complaint ID [redacted].
After reviewing the complaint in question we...
respectfully submit the following.
We thank Ms. [redacted] for her interest in one of our properties and for submitting her application. And we apologize if she felt our associate was overwhelmed when she came in to apply. She most likely was as this was a week in which we had several people out on vacation and sick. However Ms. [redacted] was given the same opportunity as everyone that applies for one of our rentals. And Ms. [redacted] did not meet the qualifications necessary for the rental of this property. She had two primary issues on her application results that precluded her from being approved. Both recorded by a local county government. Just one of these would have disqualified her for the rental of the apartment.
She did call several times asking what she could do about the items that she felt were not hers. She was referred to the county court which would have been the responsible entity in both cases. She called back and was also given the name and number of the company which is used to do the back ground checks that she could check with.
At no time did she provide any documents from either place regarding the items in question. If Ms [redacted] wishes to provide official county documents stating that they had made a mistake in their recording of both of the items in question we would re-consider her application as requested for another one of our properties as the one she applied for has been rented. She would need to meet income and standard reference requirements as all applicants do.
Respectfully,
[redacted]
HTSI Property Management
To Whom It May Concern;
Our agent showed the property in question to the [redacted] on May 14, 2014. Mr. [redacted] sent a text to the agent that day saying that he wanted the property. Mr [redacted] was asked to fill out an application and asked that he ensure his wife also fill out...
an application. They completed their applications on May 15th. The applications were run through our system and also the national data service that we use. Their situation was unique in that they wanted to sign a six month lease instead of a one year lease as is our customary procedure. So the owner had to be contacted and asked if for an additional amount of rent the owner would be willing to do this. The owner agreed. All parties were in agreement.
At 1PM on May the 16th Mr [redacted] was called and was told that they had been approved for the rental of the house but in order to hold the house a deposit was needed. Mr [redacted] at that point said that he could not make it in that day (Friday) and was asked to bring in the deposit first thing on Monday morning the 19th to hold the house.
Our policy is that the house continue to be shown until an approved applicant puts down a deposit to hold the house. This would take the house off the market. So the house was still shown as we were waiting for Mr [redacted].
On Tuesday May 20th the house was shown to another party which wanted the house. They also filled out applications and the applications were run and approved and on Wednesday morning the 21st they brought in a deposit to lease the house. Mr [redacted] was called and was let know at that point that the house was no longer available.
We refute the claim that somehow we were inconsistent or unethical in this exchange of information. Our website clearly states in bold and in capital letters that the application fee is non-refundable. If the [redacted] check their credit report they will see the inquiry made by our company. We ran the [redacted] application and did the work to get them approved by the company and the owner. And we were excited for them to get the house. But unfortunately the deposit was not made by the [redacted] to hold the house therefore we continued to attempt to move the property as is our duty to our client.
Houses & Then Some lament's that the [redacted] feel that they did not have a good experience with our company. We try to service all of our customers and potential customers with respect and in a professional manner.
Sincerely,
[redacted]
Houses & Then Some Inc.
To Whom it May Concern,
In response to the complaint by Ms. [redacted] regarding her and her room mates security deposit:
We did not receive a 30 day notice in writing as required by the...
lease and the law. Nor did we receive a forwarding address as required. Ms. [redacted] and Ms. [redacted] moved out leaving the house and yard dirty including damages that had to be repaired. Attached is a copy of the deposit letter that we sent out dated 10/29 to her old address. Attached also is an email from us in response to and email which she sent to us on 11/7 explaining to her that we did not have a forwarding address and that due to the items which were not completed prior to move out she would not be getting her deposit back and that we had mailed out her letter. Attached is also the move out inspection as it was written up which is the process on all move outs.
So our response is that Ms. [redacted] is not owed what she is requesting as we have complied with the law and the lease as it was written. We have documentation validating such. The documentation is attached.
[redacted] - Houses & Then Some Inc.
%3%3%3
This is in response to the above complaint filed by [redacted] which moved out of [redacted] St., [redacted] SC.
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Ms. [redacted] rented the above property along with 2 other room mates and a child in mid-November of 2013. During the spring and summer of 2014 the other 2 room mates left the house.
It is correct that the drain in the laundry room was not working correctly. And after the vendor tried several things it was determined that the drain had to be replaced from the main line to the laundry room. Part of the floor had to be removed in order to access the drain line. Our repair man said that when he told Ms. [redacted] this she told him she was moving in a few months anyway and did not want to through the aggravation. So the repair was held off until she departed the house.
As far as her trying to get someone to come out to look at this repair or any other repair. We try to make things as easy as we can to report a maintenance issue or need. The company has a 24 hr maintenance emergency line which is posted on our billing each month that is sent to all tenants. Also we have an maintenance email address that can be accessed at any time. And an office that is open 40 hours a week, monitoring phones and returning calls. We did have difficulty at times scheduling work with Ms. [redacted] and her room mates.
Attached is a copy of the inspection which was done at the walk through after her departure. Also a statement by the property manager in regards to his communication with Ms. [redacted] on other issues including not being able to get with her to do a walk through together and the issue of the neighbor. And cleaning up the mildew on the bathroom ceiling.
Also attached are several photos taken at the time of the inspection; the yard and bushes, appliance condition, trash outside. Which include the items in question which had to be cleaned up and dealt with in order to get the unit ready to go.
We too had hoped that the agreement to let Ms. [redacted] out of her lease early would work out for everyone. The agreement was that she would leave the house in rent ready condition and she did not according to our records and photos taken.
We wish her and family the best.
Regards,
[redacted] - Houses & Then S
To Whom it May Concern and Ms. [redacted],
In response to the response provided;
The notation of the "no frig" was only a notation. The customer's account was not charged for a refigerator, it was theirs. This notation was only for the record. We take pictures of houses after tenants depart they are not staged. Also the owner was charged the difference between the $ amount of their repairs and cleanup which was an addtional $283.
We hate that Ms. [redacted] and Ms. [redacted] are unhappy with the non-return of their deposit. But we do ask each new occupant and tenant to give us a list of all items that need taken care of when they move in in order to compare notes when they move out and unfortunately we do not have one on file from them. So again our response is we can only go on the items which are in the file and the pictures we have.
Regards,
[redacted] - Houses & Then Some Inc.
%3
6/13/2014
Complaint
My husband and I both paid application fees to this company to be processed in order to rent a house with this company which we were told would take several days until we could complete the rest of the paperwork process (we were waiting on the property management company). We gave full indication...
that we intended to rent from this company and were given reassurance that it would be ours to rent. A man (**) and a woman (*) assured us that they would get back to us once the applications were completed. We continued to call to follow up to explain that we would like to sign a contract and ** assured my husband that "anytime next week will be fine... I will hold the house until the end of the month for you all. Just bring by a cashier's check sometime next week and we can fill out the rest of the paperwork." My husband called again on Monday to insure that this was still the case and he was given full reassurance again by ** that bringing the cashier's check by anytime this week would be fine and we would rent beginning May 30th for a 6 month lease with the option to rent month to month. My husband called this morning to tell him he was bringing the check by and ** said he rented the house yesterday, AFTER HE TOOK OUR MONEY and assured my husband the house was ours. The problem here is this is UNETHICAL. He told my husband "Just because I say something doeesn't mean...". If I am dealing with a property management company it would never be someone I couldn't trust or someone that was unethical. I think anyone dealing with this company should be aware of this. Now my family of 4 with 2 young children have no place to live. In addition, I think that because we were not the ones to back out, we should receive our money back. How do I know if he even processed the application? He could have kept the money for himself.
Desired Resolution
A refund would be the ethical thing to do from this company. If not, I would like proof that our money ($90.00) was actually paid and the application was processed The company clearly states NON-REFUNDABLE although I do question whether or not the application was ever processed. However, I do think...
it is completely unethical. I just want to make sure everyone else is aware of this unethical situation. I am sure they would like to be aware before they deal with a property management company.
Consumer Business Dialog
In response
to complaint ID # [redacted] regarding Ms. [redacted] of [redacted] Rd. Unit *,
[redacted] SC 29640.
To Whom It
May...
Concern;
After
reviewing the data associated with this complaint it seems that Ms. [redacted] has
experienced several issues with the heating unit in her apartment. This is
unfortunate and we apologize for her inconvenience. In each researched case when
Ms. [redacted] called our office, a service person was called out quickly to
attempt to fix the problem. The service people that were called out are
reputable and have business’s and practice their craft daily. The issue with the HVAC unit was
resolved the week of 3/18 by installing a new unit.
On 4/30 Ms.
[redacted] made a call to our office asking for compensation for power bills of
$519 dating back to December. She wanted the owner to help pay this bill. This
is the first record we have of this request. Our response to her was a request for a copy
of all the power bills in question from her. We needed this in order to
research her claim and present it to the owner. On 5/6 we received the 3 power
bills dating back to 2/6.
At this time
unfortunately her rent was late and she had not paid her rent or made any
attempt to pay rent. The power bills we received showed non-payment and late
payment charges due to the initial bill dating from December not being paid
timely. We then took this information and went back and pulled all repair bills
to compare to the dates of the power usage. To hopefully be able to ascertain and
compare the chronological usage vs repairs. Not knowing at what temperature Ms.
[redacted] attempted to keep her apartment during this time and also taking into
consideration the extreme cold temperatures that we had during this time it was
difficult to understand what the usage would have been without the HVAC issue
which had occurred.
On 5/11 Ms.
[redacted] called our office and began screaming into the phone at the person
that answers most of our calls. So yes at that point we warned her that we
would be hanging up and did so. We also did call her in an attempt to collect
rent as we do every customer that does not pay timely. She again had not paid
her rent or made any effort to do so. An eviction has been filed due to her not
making any attempt to pay rent.
On 5/18 she
was asked to send her most recent power bill via email and did so. After
receiving that power bill and completing the research the owner has agreed to a
one time reduction in the rent this month of $300. This amount will be provided as an immediate credit pending rent payment.
We do
empathize with Ms. [redacted] and wish that she had not had these issues with the
house. Her balance including her rent
and late fees and eviction fee currently stand at $840. Our ownership is
willing to waive late fees, eviction fee and reduce her rent as stated before.
Her total owed would then be $425. This would be a reduction in her outstanding
balance of $415. We ask that the amount of $425 be paid timely as it is overdue.
Eviction will be withdrawn at that time.
We hope this can be resolved and that Ms. [redacted] can enjoy her apartment in the future.