Ghanim Jewelry

I was very surprised to this complaint but we always looked at the customer is right Mr [redacted] brought his watch to replace the band because he just got it back from the repair shop and he ordered new band with itI asked him what was wrong with watch he answered not keeping time is late sec every dayas I was changing the band unfortunately I dropped the watch which it fall on the band I picked up the watch in front of him and checked it all the way around there was absolutely nothing wrong with watch it was running fine with no scratch or ding and he check it him self, I did apologized to himand I offered no charge to please him but he insist to charge him but he was agitated and I felt he want $the price of the watchwhich I would have compromise for some something happened to the watch.Mr [redacted] came back a day later asking to pay him the price of the watch because the watch was fixed but now it delay sec ( please remember the watch is self wined and it not unusual to delay or advance couple seconds a day) I am sorry he fells that way but I was apologetic and I was trying to help him.Regard [redacted] Jewelry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I just read the response from the owner of the shop and it is completely untrue. I brought the watch to him after having received it back from the manufacturer for a replacement of the crystal which had been scratched. I had ordered a custom made strap and wanted him to simply put the new strap on the watch. I NEVER told him the watch had been in repair due to timing issues.  As a matter of fact as part of the repair process, the watch had been checked over the course of 3 days and regulated. For 3 weeks, each am I checked the watch against an atomic clock for accuracy and it constantly ran at +2 seconds. The gentleman did NOT drop the watch "on the band," he dropped it from chest height with no band on it, on to a tile floor. He was not even doing the work on a bench with a padded area like every other jeweler I have ever seen. While it's true there was no visible damage to the watch, I discovered over the course of the next few days that the timing had started to drift. I brought it back to him when it was clear there was something wrong as the watch was now running at -9 seconds and seemed to be getting worse. That is when he started telling me about how other watches run up to 20 seconds or more fast or slow and it was no big deal. The watch continued to lose time to the point where it was running at -30 seconds a day which the manufacturer told me was outside of their accepted performance of +15 to - 10 seconds per day and told me to send the watch back in for repair. I did so and showed the owner of the shop the receipt for $$102 that I just paid to have the watch shipped back. He admitted to me he dropped the watch and said to let him know what they said when they received the watch back and that he would "do the right thing." His response is shocking to me as he either has a bad memory or is lying in his response. At this time, the wait for the watch to be examined is 6 to 8 weeks from the day they receive it.

I was  very surprised to this complaint but we always looked at the customer is right Mr [redacted] brought his watch to replace the band because he just got it back from the repair shop and he ordered new band with it. I asked him what was wrong with watch he answered not keeping time is...

late 8 sec every dayas I was changing the band unfortunately I dropped the watch which it fall on the band I picked up the watch in front of him and checked it all the way around there was absolutely nothing wrong with watch it was running fine with no scratch or ding  and he check it him self, I did apologized to himand I offered no charge to please him but he insist to charge him but he was agitated and I felt he want $800 the price of the watch. which I would have compromise for some something happened to the watch.Mr [redacted] came back a day  later asking to pay him the price of the watch because the watch was fixed but now it delay 2 sec ( please remember the watch is self wined and it not unusual  to delay or advance couple seconds a day) I am sorry he fells that way but I was apologetic and I was trying to help him.Regard[redacted] Jewelry

Review: I brought an expensive watch in to have a new strap put on and he dropped the watch from chest level on to a hard linoleum floor. He did not do the work sitting at a padded table. The watch is now broken. I called and went in to see him and he not only refused to take any responsibility, he turned his back on me and walked away. It took me years of saving to purchase this watch and now it's broken.Desired Settlement: They have a responsibility to replace the watch or pay for the repair including shipping back to the vendor in The United Kingdom. Being a fine time piece the vendor has a 5 year warranty which is voided if anyone other than the vendor opens the watch and attempts a repair. Only they can do the work or I forfeit the remainder of my warranty (4 years left)

Business

Response:

I was very surprised to this complaint but we always looked at the customer is right