I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As mentioned in my original complaint, the homeowner was presented with an invoice by the technician upon completion of his work. The invoice totaled $381.27, on top of the $189.00 dispatch fee. Estimating that parts cost, at most, $50.00, and knowing that time required to complete the job was 1.5 hours, at most - then I calculate that labor charges were billed at $381.27 less $50.00 divided by 1.5 hours = $221.00/hour. I cannot believe that this is a standard rate, or a fair market rate. At the very least, I would like to see a detailed line item breakdown of invoice components, and reiterate that a refund of $300.00 would be accepted as a fair settlement of the matter under dispute. I would also reiterate that "same day" service was NOT provided.
Regards,[redacted]
Ms [redacted]--Our tech
returned back out to your home on September 17 to review the extent of what
needed to be completed and to give you an Upfront guaranteed price for repairs.
But when he returned to
your home you would not let him in. Without access to your home during daylight
hours to access the problem he would not be able to give you a price on
repairing your system.
I'm sorry but it would
be extremely hard for us to fixing your system without seeing it during the
daytime.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As mentioned in my original complaint, the homeowner was presented with an invoice by the technician upon completion of his work. The invoice totaled $381.27, on top of the $189.00 dispatch fee. Estimating that parts cost, at most, $50.00, and knowing that time required to complete the job was 1.5 hours, at most - then I calculate that labor charges were billed at $381.27 less $50.00 divided by 1.5 hours = $221.00/hour. I cannot believe that this is a standard rate, or a fair market rate. At the very least, I would like to see a detailed line item breakdown of invoice components, and reiterate that a refund of $300.00 would be accepted as a fair settlement of the matter under dispute. I would also reiterate that "same day" service was NOT provided.
Regards,[redacted]
Ms [redacted]--Our tech
returned back out to your home on September 17 to review the extent of what
needed to be completed and to give you an Upfront guaranteed price for repairs.
But when he returned to
your home you would not let him in. Without access to your home during daylight
hours to access the problem he would not be able to give you a price on
repairing your system.
I'm sorry but it would
be extremely hard for us to fixing your system without seeing it during the
daytime.