[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
To whom it may concern:
I'm writing in regards to ***
Landis' order returned on 2/20/and received on 3/10/We received her package, and she did
follow the return policy correctlyHer refund could not be issued by our company, as my team became the acting partners at
*** Labs after February 10thWe have a separate bank and merchant account and cannot refund orders we did not initially processHer refund had to be issued by the former owners, *** ***This was
explained to ***, and her check was sent on 4/2/Her order has been closed on our end
We apologize for any stress or confusion during this process, and we have and are doing the best we can to serve our customers and resolve issues from orders that occurred before the company's transition
Please let my team know if there's anything else we can do
Warmest Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
To whom it may concern:
I'm writing in regards to ***
Landis' order returned on 2/20/and received on 3/10/We received her package, and she did
follow the return policy correctlyHer refund could not be issued by our company, as my team became the acting partners at
*** Labs after February 10thWe have a separate bank and merchant account and cannot refund orders we did not initially processHer refund had to be issued by the former owners, *** ***This was
explained to ***, and her check was sent on 4/2/Her order has been closed on our end
We apologize for any stress or confusion during this process, and we have and are doing the best we can to serve our customers and resolve issues from orders that occurred before the company's transition
Please let my team know if there's anything else we can do
Warmest Regards,
*** ***