Ghossain's Mid East Bakery & Groceries

I was referred to Steam Canada's [redacted] (Thorndale ON location) for an issue with our in floor water heating system. Their initial assessment was prompt, however it took a significant amount of time, over 4 weeks before the parts and a technician were available to come and fix the headers. The technician was efficient, [redacted]. This was done and technician from [redacted] came at Steam Canada's request. THEN we got the invoice. There was no explanation, no detailed itemization of the parts just a bill for over $1200.00. You can imagine our shock! I do not mind paying however after repeated requests for the itemized receipt of the parts I received a phone call only, saying "we were shocked too and these parts only come from the US" [redacted] I tried again in January,and I also requested an update on where the technician was and when he was coming out for the remaining work that he was supposed to quote on. NOTHING. I called in February (this was my fifth time) after sending an email and receiving nothing in response. Finally [redacted], in their offices sent me an email listing parts and prices, but truly, I have not idea if this is the actual cost. We have 2 more to fix and I wanted an itemized listing receipt for these parts! [redacted]. there has been no follow-up and we are now 5 months later. I guess they do not need the business. I even asked in my last email if they wanted the additional business and have not had a response...well, I guess no response is their response. IXXX-XXX-XXXX will certainly NOT be recommending them to anyone...very disappointing.