GhostlyChillsBookStore.com

Initial Business Response /* (1000, 6, 2015/11/18) */
Contact Name and Title: George GM
Contact Phone: XXXXXXXXXX
Contact Email: ***@THEAUTOBROKERS.NET
The consumer purchased a car from The Auto Brokers and had a mechanical break downWe took the unit to our mechanic and repaired the unit at
not cost to the consumerThe consumer did in fact have another mechanical break down we made a decision to take the unit to Glenbrook Dodge and have it repaired under warrantyWe understand that this was very inconvenient for the consumer and that is why we provided a loaner vehicle while the repairs where being done
The mechanical break down was done after purchase but we stepped in to assist our customer in any way possible including a loaner car for an extended period of time because Glenbrook Dodge had to actually have engineers come in and address the mechanical break downWe (The Auto Brokers) feel as if we did the right thing to assist our customer after the sale
I apologize the consumer had to pay above any beyond the $deductableI am sure that if the consumer would have addressed this with the exteded service contract provider they would have explained what those charges were forThe Auto Brokers are unaware why the consumer was charged, however the consumer would need to discuss that with the repair facitliy and/or the service contract providerI do know that the service faciclity isnt supposed to repair anything without the consumers authorizationOnce again this should have been something between the service facility and the consumer, not The Auto brokers
OFFER:
We feel we went above any beyond assisting the consumerWe provided a loaner car and personally delivered the carWe don't feel its reasonable to request money from us when we didn't authorize those repairs to begin with

Initial Business Response /* (1000, 6, 2015/11/18) */
Contact Name and Title: George GM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@THEAUTOBROKERS.NET
The consumer purchased a car from The Auto Brokers and had a mechanical break down. We took the unit to our mechanic and repaired the unit at...

not cost to the consumer. The consumer did in fact have another mechanical break down we made a decision to take the unit to Glenbrook Dodge and have it repaired under warranty. We understand that this was very inconvenient for the consumer and that is why we provided a loaner vehicle while the repairs where being done.
The mechanical break down was done after purchase but we stepped in to assist our customer in any way possible including a loaner car for an extended period of time because Glenbrook Dodge had to actually have engineers come in and address the mechanical break down. We (The Auto Brokers) feel as if we did the right thing to assist our customer after the sale.
I apologize the consumer had to pay above any beyond the $100.00 deductable. I am sure that if the consumer would have addressed this with the exteded service contract provider they would have explained what those charges were for. The Auto Brokers are unaware why the consumer was charged, however the consumer would need to discuss that with the repair facitliy and/or the service contract provider. I do know that the service faciclity isnt supposed to repair anything without the consumers authorization. Once again this should have been something between the service facility and the consumer, not The Auto brokers.
OFFER:
We feel we went above any beyond assisting the consumer. We provided a loaner car and personally delivered the car. We don't feel its reasonable to request money from us when we didn't authorize those repairs to begin with.