Ghoul Gallery

This customer is correct that they have not received their item For that I am truly sorry Yes I was gone over July 4th, and upon my return I began looking for this scarf I have ten warehouses and have been trying to locate this long retired scarf During this time I have experienced two spine procedures, and an eye surgery I have even looked for the scarf as late as yesterday I would like to try and get this scarf to our customer, unless she simply wants a refund This is all conducted through [redacted] , and [redacted] does not allow refunds after days She can request that [redacted] grant a dispute refund, or I can continue to look This is the first ever complaint to Revdex.com that I have experienced from one of my customers I can appreciate her concern I am a sole proprietor, with no employees...and with my vision loss I could not use my computer screen during my vision loss In fact, I am going into the hospital this Thursday for a follow up surgery on my right eye, and should be back to usual after the surgery Again I apologize, and I don't like using excuses, but I would like to continue to search for this item It is only under $20, and if the wait is too long for my customer, it is probably not worth the hassle for either of us I should note that there will still be shipping costs due, once I locate the item and prepare it for international shipping

This customer is correct that they have not received their item.  For that I am truly sorry.  Yes I was gone over July 4th, and upon my return I began looking for this scarf.  I have ten warehouses and have been trying to locate this long retired scarf.  During this time I have...

experienced two spine procedures, and an eye surgery.  I have even looked for the scarf as late as yesterday.  I would like to try and get this scarf to our customer, unless she simply wants a refund.  This is all conducted through [redacted], and [redacted] does not allow refunds after 60 days.  She can request that [redacted] grant a dispute refund, or I can continue to look  This is the first ever complaint to Revdex.com that I have experienced from one of my customers.  I can appreciate her concern.  I am a sole proprietor, with no employees...and with my vision loss I could not use my computer screen during my vision loss.  In fact, I am going into the hospital this Thursday for a follow up surgery on my right eye, and should be back to usual after the surgery.  Again I apologize, and I don't like using excuses, but I would like to continue to search for this item.  It is only under $20, and if the wait is too long for my customer, it is probably not worth the hassle for either of us.  I should note that there will still be shipping costs due, once I locate the item and prepare it for international shipping.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me." I would like a refund but you said that [redacted] doesn't accept refund after 60days, for that I will try and ask them if possible for a refund, if that didn't work out I can wait for the item that u will ship out. I'm sorry to hear that you have to go to surgery for ur spine and eyes. I hope everything go well with the surgery."Sincerely, Rayna T[redacted]