GHP Group

the thermostat-controlled blower kit wasn't in blower box. have sent email and or called and get no answer. without the kit fireplace won't work. the blower has no power cord. I hope this review. can call 3186416569, or email [email protected] thanks

I received a part that is incompatible with my grill after using the part numbers recommended by GHP customer service. The representative helping me before I ordered asked me for my grill model number and then recommended the specific parts that I needed. I ordered the exact parts recommended by GHP and the parts did not fit. I contacted customer service and provided them with the email from their representative showing what he recommended, but they refuse to refund my money or pay for a label to ship the items back because they are stating that the issue is my fault. The company is clearly at fault, but apparently they have no ethics or integrity, and prefer to rip people off. I won't ever do business with GHP Group again and I urge you not to give them your business!

I have sat on hold for over 1 hour - 3 times and nobody ever answers. They give an option to hit 1 to receive a call back but hitting 1 does not lead anywhere - it just keeps playing terrible music. Soooooo frustrating! I just purchased vent free gas logs and have an install question. I may just return it since I can't ever speak with anyone.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

A replacement has been sent under warranty at no charge and was not out of stock however; we were made aware of a inventory status error on our websiteWe apologized for the inaccuracy GHP Customer Support Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Paul [redacted]

We will be in contact with Mr [redacted] this week and resolve his issueWe will resubmit a response once a resolution has been finalized Thank you,GHP Group Customer Support

We will reach out to Mr [redacted] and resolve his concern right awayGHP Group IncCustomer Support