GI Associates of Maryland

November 7, 2014The patient first came into our office for her initial consult on June 18, Our office billed *** for a total charge of $135,For that particular date of service there was no co-pay applied to the patient’s balance once the insurance made their payments to our office
The patient then returned to our office on June 28, for her EGD/Colonoscopy procedureThe patient was notified at the time of her consultation that her insurance would be billed three separate times for the doctor, facility, and anesthesia portions of her procedureOnce the patient’s insurance was billed three separate statements would be sent to the patient for her portion of the balanceOne from the doctor, G! Associates of Maryland, one from the facility, *** *** Center, and one from the anesthesiologist, *** *** ** ***Each statement is clearly marked at the top which department the Statement would be representingThe patient’s first statement was sent on July 31, 2013, which there was no payment from the patient prior to the Second statement being sent on September 17, The patient then in turn sent in a payment of $that was posted to her account on October 2, 2013, therefore paying her GIASSociates account in fullThe *** *** Center, Which is the facility, her insurance left her with no balanceThe patient’s anesthesia account, *** *** ** ***, held a balance of $that was left towards the patient’s deductibleThe total charge that was billed for her anesthesia service was $and her insurance paid $with an adjustment of $475,leaving the remainder of the balance to the patientHer first statement for this account was sent on July 17, Since there was no payment received her second statement was sent on August 14, There was no response from the patient therefore her third statement was sent on September 17, 2013, which now places her account to be delinquent and up for review for collectionsThe patient then sent a payment in of $which was posted to her account on October 2, 2013, decreasing her balance to $An employee of our billing department contacted the patient on October 10, and left a message for the patient to call backThe patient called back the same day at 12:11pm stating she had already mailed a payment, which we have posted to her account prior to the call being made, and that she would set up a payment plan for $a month because the patient and her husband were furloughedNo other payments were made by the patient after her payment of $on October 2, 2013, The office protocol was followed prior to the account being reviewed for collections in March of The patient was made well aware of the overdue balance and even agreed to a payment plan that was never upheldOn March 24, the patient’s account was turned over to United Consumers for further processing of a collections account.Sincerely,Rhea CBilling SpecialistCe: Please see our attatched instruction sheet that was given to the patient at the time of her consultation, stating how the process of billing works.If there are any additional questions please feel free to contact me at ###-###-####, or by e-mail

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: their billing process was incredibly confusingAlso, I called several times and I was told by one person that the bill had been paid in full but then another insurance team specialist said it had not been paidFinally one of their internal employees called the person I was talking to and said this bill has been paid in fullPlease stop telling her that she has an outstanding billThe person I talked to on the phone said I am sorry I just spoke with and internal employee and she said you paid the bill
Regards,
*** ***