GI Supply

August 4, 2016Revdex.com? Jefferson St., NE? Suite AAlbuquerque, NM 87109? Via fax 505-346-0696RE: Complaint ID *** *** S*** Billing & Collections IssuesLike any business, we are dismayed to hear a customer is upset with our services.*** *** was quoted
an estimate to move his household gdods based on an approximate hourly rateDue to unforeseen weather conditions this estimate went several hours beyond 'our original anticipated timeThis was not a fixed rate quote, which in our business means that additional time is billed as incurredIt appearsthat this was not fully explained to Mr***.Our Credit and Collections Manager, Amanda H***, contacted Mr*** by telephone today and advised him that we will write off the remaining balance we have our books for his move of $Additionally we have assured him that this will not he reported to the credit bureaus or referred to a collection agency.We regret that Mr*** has not had a favorable experience with Mesa Moving and Storage but we hope that this is resolved to his satisfaction at this point.Best Regards,MESA SYSTEMS, INC.D/B/A Mesa Moving and StorageGail T***Controller

August 19, RE: ***, *** ??" ID: *** ??" Mesa Moving & Storage Order # *** I am in receipt of the complaint filed by this customerUnfortunately the complaint went to our Post Office Box which is rarely used or checked so I was not aware of the complaint until the 17th.Since the
time the customer has filed the complaint we have resolved the issueThere was a misunderstanding between our move consultant and Ms*** over how our storage works at our facilityOurs is warehouse storage and stored in large wooden containers stacked within the facility, making customer access not near as easy as mini-storageAccess requires and appointment and additional chargesMs*** had been working with our Credit & Collections Department regarding her storage payment and had requested to access her items on a specific dateThat department does not handle the operational side of the business and the referred Ms*** to the Customer Service Coordinator to make the appointmentMs***, unfortunately, did not contact the coordinator so the appointment was not set so when she arrived we did not have her items available for her and would not be able to do that on that dayThis problem could have been resolved had our Collections Department included the coordinator on the email where Ms*** requested the date or had Ms*** contacted the coordinator directlyMs*** requested to have her items removed from our facility so she could take to a mini-storage insteadWe did not charge her storage for the month of August and her items were removed on August 18thMs*** has requested a claim form for a saddle that may have been damaged while in our careA claim form has been e-mailed to her and will be processed when we receive the claim form backAt this time we consider the complaint with Ms*** resolvedPlease feel free to contact me with any other concerns regarding this complaint.Thank you,Michele B***General Manager