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GI Tax

3600 N Wickham Rd STE 106, Melbourne, Florida, United States, 32935-2374

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GI Tax Reviews (%countItem)

Never been charged this much for doing my taxes. They wanted $670, dropped to $550. Easy filing for 1, no mortgage, stocks or business. Just 4 W2s.
On 2/22/19 I went to complete my taxes and pick up paper work. I've used their services before, 3 years in a row, and the bill normally ran between $350-450, and I made Atleast 40K. Last year my worst year ever, barely made 30K. I had 4 W2s. Two of which were from North Carolina. They orinally asked for $670 for a $890 tax return. I was blown away, after telling them I'm pretty tight on funds they dropped it to $550 which is still a stretch. Receptionist offered payment plans as well, stating I can finish my filling when I have the rest. I'm asking The for assistance to see if I was overcharged and taken advantage. I have a business card of a Stephen W but not 100% sure if that's the guy who did the work.

Desired Outcome

Atleast $150 refund.

GI Tax Response • Apr 03, 2019

Mr. Palacios fee last year was $383.83 for a return with a Schedule A, Retirement and regular W2 income. This year he received a 1099 MISC which required us to file form Schedule C also he had income from NC which required us to do a NC state return which did bump his fee with us to $670.00. Our fees are very similar to *** and another CPA's in our area we charge per form. With our guarantee of keeping our customer 100% satisfied and him being a returning client we offered a 20% discount to ease the burden of the cost. Also offered our payment plan option, that we offer to clients based on financial hardship. Mr. Palacios is asking for an additional $150.00 which would put his return cost at $400.00. I will happily give him the $150.00 refund for additional discount because of our 100% Customer Satisfaction Guarantee policy.

Customer Response • Apr 03, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept because they explained as to why the charge went up so high. Nobody likes to pay for what they do not understand. Thank you so much for understanding and being cooperative.

Customer Response • Aug 02, 2019

Never received the check from G.I. Tax. Was I mislead to believe I would be receiving one after they stated they would happily refund me the difference?

GI Tax Response • Aug 08, 2019

We responded to this in April offering the discount. Currently there is still a notation in the clients file for the additional discount. Have not received any contact from the customer. Please call Emily *** at the *** location, at 321 ***. You can pick up a check as early as 900am tomorrow (08/09/2019) when we are open.

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Address: 3600 N Wickham Rd STE 106, Melbourne, Florida, United States, 32935-2374


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