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Giant of Maryland

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Giant of Maryland Reviews (12)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response to settle the liability claim in court because, right now, I cannot afford court costs Giant Food store claim department was responsible for approval of my claim regarding my slip and trip on a hazardous object on the floor at Giant Food store Furthermore, Giant Food store claim department was responsible for approving me to receive claim money for my slip and trip in order to, upon my approval, receive medical care for my slip and trip A Giant Food store clerk, Erica, witnessed the hazardous item on the floor that caused my slip and trip in Giant Food store Giant Food store failed to keep a safe and clean store for customers in addition to failure of notifying customers of debris on floor Giant Food store was liable for hazardous conditions, in addition to, responsible for risking injury On the day of my slip and trip in Giant Food store, I could not discover the object on the floor that caused my slip and trip on my own It was impossible to discuss my slip and trip in Giant Food store with two claim representatives at Giant Food store claims department due to bad customer service and interrupts After I said hello to two Giant Food store claim representatives and said the words debris on floor, one of the Giant Food store claim representatives refused to believe there were debris on the floor at Gaint Food store In addition, the two claims representative did not allow explaination of slip and tripdue to frequent interruptions from the two claim representatives I need assistance from Revdex.com to help me get my claim approved to receive claim money for my slip and trip to, upon my approval, receive medical for any injuries caused by slip and trip from hazardous debris on floor of Giant Food store Regards, [redacted] ***

We are sorry to hear that the customer is unhappy that their claim was denied. While we take every claim made by our customers very seriously, we can only pay claims for which we are legally liable, based on the applicable tort laws of the State. Our Risk Management Department had the opportunity to... review all aspects of the file with the customer on August 11, 2014, and based on the laws of the state of Maryland, all liability has been assessed against the customer. We have again reviewed the file, and believe our adjuster was correct in their decision to deny the claim. While we regret the alleged incident occurred, under the terms and conditions of our liability policy the company is not able to make a voluntary payment.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
The law in the State of Maryland states businesses are responsible for keeping their stores safe and hazardous free for customers. Businesses must do everything possible to avoid causing injury. When I was in Giant Food store, there were no regular and thorough efforts to keep Giant Food store property safe and clean. There were no warning signs notifying of hazardous conditions on the floor that lead to my slip and trip on an object on the floor. Giant Food store was negligible for not cleaning hazardous debris on the floor in addition to failure of notifying with a warning sign of hazardous conditions on the floor. According to premises liability law, businesses are negligible when businesses fail to warn about dangerous conditions on the floor On day of the slip and trip, it was impossible for me to discover the object on the floor without a warning sign. Customers are to be provided the most protection. Businesses must inspect premises to make sure it is safe for individuals. Under premises liability law, the landowner was liable for a customer entering the property and getting hurt due to dangerous conditions It is evident that there was no removal of debris from store floors to ensure customer safety. Giant Food store in this claim allowed harmful debris on floor risking harm and injury. It is Giant Food store responsibility to have warning signs such as hazardous signs notifying of dangerous debris on floor. The incident occured at Giant Food store, *** *** *** *** ***, *** ***, Maryland, *** store. A clerk named Erica at Giant Food store witnessed the incident at Giant Food store, *** ***, MD
Regards,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response to settle the liability claim in court because, right now, I cannot afford court costs.  Giant Food store claim department was responsible for approval of my claim regarding my slip and trip on a hazardous object on the floor at Giant Food store.  Furthermore, Giant Food store claim department was responsible for approving me to receive claim money for my slip and trip in order to, upon my approval, receive medical care for my slip and trip.  A Giant Food store clerk, Erica, witnessed the hazardous item on the floor that caused my slip and trip in Giant Food store.  Giant Food store failed to keep a safe and clean store for customers in addition to failure of notifying customers of debris on floor.  Giant Food store was liable for hazardous conditions, in addition to, responsible for risking injury.  On the day of my slip and trip in Giant Food store, I could not discover the object on the floor that caused my slip and trip on my own.  It was impossible to discuss my slip and trip in Giant Food store with two claim representatives at Giant Food store claims department due to bad customer service and interrupts.  After I said hello to two Giant Food store claim representatives and said the words debris on floor, one of the Giant Food store claim representatives refused to believe there were debris on the floor at Gaint Food store.  In addition, the two claims representative did not allow explaination of slip and trip. due to frequent interruptions from the two claim representatives.  I need assistance from Revdex.com to help me get my claim approved to receive claim money for my slip and trip to, upon my approval, receive medical for any injuries caused by slip and trip from hazardous debris on floor of Giant Food store.
Regards,[redacted]

We are sorry to hear that the customer is unhappy that their claim was denied. While we take every claim made by our customers very seriously, we can only pay claims for which we are legally liable, based on the applicable tort laws of the State. Our Risk Management Department had the opportunity to...

review all aspects of the file with the customer on August 11, 2014, and based on the laws of the state of Maryland, all liability has been assessed against the customer. We have again reviewed the file, and believe our adjuster was correct in their decision to deny the claim. While we regret the alleged incident occurred, under the terms and conditions of our liability policy the company is not able to make a voluntary payment.

While we are sorry the customer remains unsatisfied with the denial of her claim, the appropriate forum for pursuit of the claim is within the Maryland court system.

Review: *etween the latter part of June and early July I purchased groceries at the Giant food store located on [redacted] in [redacted], MD. Over these two trips I had to throw out approximately $45-$50 worth of products (specifically 2 Cantaloupes, 1 mini watermelon, 2 cucumbers, 2lbs strawberries, 4 pears, 1 container of mango salsa, 1 package of frozen haddock, and 1 package of raw chicken tenderloins) because they were unfit to eat within 2-3 days of purchase. Normally I do not complain about food spoiling so quickly because it normally amounts to $2-$5 at most and the frequency is very spread out. However, over these two shopping trips the amount of food gone bad was ridiculous! I called the Giant store I purchased the food from and spoke with "*". She said that the next time I came shopping she would provide credit for the spoiled food and she apologized for my. A week and a half later, I attempted to go grocery shopping at the same store, but I first went to the service desk and asked to speak with a manager. No one was there so an associate said she could help. She listened to my account of the conversation with "*" but could not find the notes in their "book". Eventually (35-40 mins later) she said she would ask the manager to look up my receipts through my credit card number. I told her that I'd go shopping instead of waiting at the desk and would return when I was done. When I arrived back at the desk she had no resolution for me. She kept calling the manager on the phone and whispering but had no real solutions for me. Eventually she asked me to go back through the store and pick up the items I said spoiled and she would provide credit for them towards my shopping bill (which is all I wanted in the first place). Reluctantly I went back through the store and picked up the items again and brought them back to the desk. She started ringing them but then called the manager again. When she got off of the phone this time, she said that she would ring up the food, BUT I had to take it with me. She said that she could not provide a credit towards my current shopping trip. When I inquired what the difference was she said "it just is". I asked to speak with the manager so she called her and again was whispering on the phone. While I was waiting on the manager, I noticed several customers coming up returning spoiled food (produce and meat). One customer JUST purchased the food but didn't notice it was spoiled and had to come right back to return it. After 35 more minutes I got tired of waiting and was thoroughly frustrated. I had already gathered my groceries in my reusable bags and ended up unloading them all because at this point I do not want to patronize this store. As I finished with the last bag, [redacted], who was wearing a rubber apron, came to the desk and looked at me and asked with an attitude "you looking for me?" I asked her was she the manager and she confirmed. By now I am furious that not only did I just waste 2 hours and 45 minutes in this store but the "manager" came to me with an attitude! I told her that she could no longer help me and that I'd call the corporate office instead. She said "well, alright" and turned and walked away. The very next day, July 22nd, I called the customer service line and spoke with a representative. I explained my situation and the rep said that she would have someone call me back. By Wednesday, no one had called so I called back. I spoke with another rep and she saw my complaint in the system and said that customer receive calls back within 48 hours and therefore I will receive a call by 5PM that day from the district manager. *y this time, I was out of groceries and decided to go to another Giant located on [redacted] Hwy in Upper Marlboro (that was out of my way) to see if the quality of food was up to par. It was better than the largo store but the prices were much higher than the store in [redacted]. In [redacted], my total shopping trip would have been $142. At the [redacted] Giant, my total shopping trip for the SAME items plus approximately $30 in additional items was $218! I could not believe my eyes. How in the world can a company charge more or less in one location than the other??? Well when I arrived home after 6PM last night I realized that no one called from the corporate office. I called the corporate office again this morning and was told that she would call the district manager and make sure he received the message to call me today. She explained that she does not know why he hasn't called me back but they are pretty busy.

This is not only sad, but it is absolutely ridiculous that anyone has to go through so much time, effort, and expense just to get decent quality food and decent customer service. It is also appalling that when I tried to work through the proper channels of reporting poor service and unfit food, no one seems to care.Desired Settlement: I would not only like a refund of the food that was spoiled, I would like a written apology from the corporate office for not following up with me as I was promised. Further I would like more consideration to Peapod coming to the [redacted] zip code. I have been requesting this since 2010 and have not seen any movement towards this.

Business

Response:

We apologize that it took so long for our the customer to receive a follow-up call to address her concerns. Our district director, [redacted], was able to speak with the customer last week to apologize and to offer a gift card. An apology letter and $50 gift card have been sent to the customer.

Review: I bought a family package of BONELESS chicken breast and it had bones in it. I have pictures.Desired Settlement: I have 5 children and this is horrible if one of them ate the bone.

Business

Response:

We are sending the following the email to the customer today.

Review: When I went to pick up my generic prescription that I have always paid $4 for , I was told I have to buy their "prescription saving card" for $10 or they would not sell them to me for $4, and they would bill my insurance company for the drugs. When I asked how much they would bill the insurance company, they told me $140. In my opinion this is insurance fraud because they would charge me an extra $10, but charge my insurance company $140 for the exact same drugs.Desired Settlement: Stop tis fraudulent policy and let the people in charge ([redacted]) aware of the policy. I was led to believe that [redacted], director of pharmacy operations who started this policy is NOT available to talk to customers.

Business

Response:

We are sorry to hear that our customer is unhappy with our Prescription Savings Plan. I have personally spoken with the customer as has our regional pharmacy manager to explain how the program works and unfortunately the customer is still unhappy.

Review: I purchased 25 dollars [redacted] gift card from this store and paid through credit card at cashier on march 27, 2013. I gave my [redacted] gift card to my mother for a little gift, but about month later she went to [redacted] store to use the gift card but the balance was zero. It looks like cashier didn't activate or didn't put cash on the gift card. Therefore yesterday I went back to giant store that I purchased the gift and explained the issue. I lost my original receipt so I carried my transaction of credit card statement, which it indicated store location and transaction amount, for an evidence purpose other than receipt. However, one of customer service manager came to me and said she couldn't do anything to help without the receipt. She told me to come back in a morning (my working hour) to discuss the issue with its store manager and refused to do any help. I told her to either check the transaction of gift card or to call any number to find out what the cause was, but she kept repeating and said there was nothing she could do. I asked her again to check if the gift card was activated, but she kept refusing my request. It seemed like it wasn't her fault and she was bothered to talk about it even though she was working at customer service station.Desired Settlement: I would like to get refund of my gift card and I like a formal apology regarding their uncooperative their service from Giant store.

Business

Response:

We have not been able to find the transaction the customer references and have tried to reach the customer by phone without success. However, we are mailing him a $25 store gift card as a goodwill gesture.

Review: On Sunday, June 29, 2014 at Giant Food Store, [redacted], MD [redacted] had unsanitary conditions. There was trash (including harmful debris) on food shelves and floors. Some cashier lines were dirty. In addition, parking lots, bench areas and sidewalks leading to Giant Food Store had litter. This has been a regular occurrence at Giant Food Stores and branch stores including Giant Food Store, [redacted], MD and Giant Food Store, Silver Spring, MD. I tripped on debris on floor of Giant Food Store in [redacted], MD. To this day I do not have a claim settlement from Giant for the incident. I reported unsanitary conditions to Chasity T[redacted] and Alice E[redacted] from Giant Claims Department. Alice E[redacted] said she did not believe there were unsanitary conditions at Giant Food Stores. Additional stores with unsanitary conditions were Safeway Food Stores and Shoppers Food Warehouse stores.Desired Settlement: Approved claim for slip and trip on debris in unsanitary Giant Food Store, [redacted], MD [redacted]

Business

Response:

We are sorry to hear that the customer is unhappy that their claim was denied. While we take every claim made by our customers very seriously, we can only pay claims for which we are legally liable, based on the applicable tort laws of the State. Our Risk Management Department had the opportunity to review all aspects of the file with the customer on August 11, 2014, and based on the laws of the state of Maryland, all liability has been assessed against the customer. We have again reviewed the file, and believe our adjuster was correct in their decision to deny the claim. While we regret the alleged incident occurred, under the terms and conditions of our liability policy the company is not able to make a voluntary payment.

Review: I purchased an order through [redacted] asking them to make the delivery to the back porch to avoid theft. The order also contained 10 [redacted] bars, of a specific flavor. When I got home, the order was on the front porch for all the neighborhood to take so I wrote to ask them to take off the drivers tip, because he nearly cost me my order, why should he get a tip for not following instructions? Also, the 10 [redacted] bars that I ordered, they only provided 2 [redacted] bars, and neither was the flavors that I like, in fact it's the two flavors that I despise. I asked them to refund the money for the 10 bars, since they can't seem to get it right and they are more than welcome to send a driver for the two random bars they sent. I have written them 6 times now with no response on either issue.Desired Settlement: I want my credit car refunded the $8 that I originally had for the tip. I also want the price of the [redacted] bars refunded, $12.50.

$20.50 total refunded to my credit card.

Business

Response:

While [redacted] is owned by our same parent company, they operate separately and have their own Customer Care department. I reached out to them and learned that they sent the customer the following email on 2/12/2014. If any further assistance is needed [redacted] can be reached at [redacted] or by phone at [redacted].

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Description: Grocers - Retail, Grocery - Bulk Food Stores

Address: 8301 Professional Place  Suite 115, Landover, Maryland, United States, 20785

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