Gibson Homes

Dear Ms***: In response to your October 14, letter, Wendell WGibson, Incsubmits the following response:
"">In summary, the *** project was essentially :finished by April 27, with the exception of essentially punch list itemsUnfortunately, *** ***, who represented that he had his wife's Power of Attorney, terminated the contract that date and ordered Wendell W. Gibson, Incoff his wife's propertyHe refused to allow the remaining items to be completed. Moreover, *** *** and *** *** have refused to pay over $20,000.00, still due, for work for which *** *** and *** *** contracted on her residenceAll of our work, as certified by the HUD Inspector and admitted by *** ***, was done in a workmanlike manner. *** *** is the owner of a residence located at *** *** *** ** *** ***, Fluvanna County, VirginiaShe apparently was deployed overseas on a military assignment during the majority of the time the renovation and repair work for which she and Mr*** contracted was being performedHer husband, *** ***, had her Power of Attorney and, in fact, executed various HUD documents on her behalf as her Attorney in Fact*** *** entered into a written contract dated October 23, for renovation and repair work of the residenceThe original contract was for $69,and was funded by a HUD loanIn addition to the work for which Ms*** and Mr*** contracted, *** ***, on his wife's behalf, contracted for additional work outside the October 23, Proposal, largely in the basement of the propertyHe requested upgrades in his wife's absenceWhen doing so, Mr*** frequently stated, "happy wife, happy life". Unfortunately, while Wendell WGibson, Inchas been largely paid under the HUD contract and, in addition, paid $11,towards work for which Mr*** contracted in 10/16/2015 Page2 Re: Case No10826479 addition to the written HUD contract, *** *** and *** *** still owe Wendell W. Gibson, Incover $20,for work completedAttached please find a copy of the final inspection report and draw request signed by HUD Inspector *** *** on April 27, Please note that *** ***, as *** ***'s Attorney in Fact, admits and certifies, among other things, that all complete work has been done in a workmanlike mannerHUD Inspector *** ***'s final inspection report which he signed on April 27, certifies that all of the work was done in a workmanlike mannerNote also that with respect to *** ***'s complaint to you, HUD Certified Consultant and Inspector *** ***'s note that, "The work originally contracted that needs to be done has been doneAdditional work has been done over the loan amount and the borrower and the contractor are still working to come to an agreement on how much in additional funds is owed to the contractorBoth parties agree that more money is owed to the contractor." (Emphasis added.) The HUD Inspector recommended, "that the remaining escrow funds be released"Unfortunately, *** *** has refused to sign a Letter of Completion and Wendell WGibson, Inchas also not received the remaining escrow payment due from the lender, despite his demand. While the complainant apparently claims to have talked to the company on July 22, 2015 and August 31, 2015, this is untrueIn fact, as recently as August 28, 2015, *** *** and *** *** admitted, through their attorney, to owing Wendell WGibson, Inc$for work performed but not paid forThey then claimed credits which are largely unsupported exceeding that amount and requested $6,- approximately half of what Mr*** has now claimed to the Revdex.com. Despite being ordered off the job, without cause, and prevented from completing it as well as not being paid for a substantial amount of the work performed, Wendell WGibson, Incand its attorney had agreed, in order to resolve this matter, to mediate the matter and had obtained an agreed upon mediator with counsel for *** *** and *** ***Apparently, they have reneged on their agreement and filed this complaint with you. *** ***

Review: Builder did not finish project, over billed for services, was paid for services not completed or installed, damaged flooring and cabinets and never repaired or replaced said flooring and cabinets , worked without providing pricing prior to work completed, accomplished no written change orders and what was completed was done in a poor manner. With the overfilling, damages and work not accomplished, the builder has been over paid and needs to refund homeowner for over billing, damages and fees

Builder billed and was paid for new cooper roof flashing and only re-caulked the old flashing. Builder was paid to install per approved plans glass pocket doors and barn doors and never installed them. Builder damaged the drive way and roof gutter system and never repaired them.

Builder walked off the job and was fired for all the above reasons. With the firing of the builder, this left the home owner to remove construction debris and finish the renovation by using other local tradesDesired Settlement: With this firms poor workmanship, over billings , paid for work not completed, paid for work and work not as promised and numerous misrespersations and damages to flooring and cabinets this firm should refund the homeowner $ 11,500.00 to cover the overbilling, damages, products paid for but not installed or purchased, repairs not as promised and /or misrepresented and non-completion of a punch list that still remains to be accomplished.

Business

Response:

Dear Ms. [redacted]: In response to your October 14, 2015 letter, Wendell W. Gibson, Inc. submits the following response: In summary, the [redacted] project was essentially :finished by April 27, 2015 with the exception of essentially punch list items. Unfortunately, [redacted], who represented that he had his wife's Power of Attorney, terminated the contract that date and ordered Wendell W. Gibson, Inc. off his wife's property. He refused to allow the remaining items to be completed. Moreover, [redacted] and [redacted] have refused to pay over $20,000.00, still due, for work for which [redacted] and [redacted] contracted on her residence. All of our work, as certified by the HUD Inspector and admitted by [redacted], was done in a workmanlike manner. [redacted] is the owner of a residence located at [redacted], Fluvanna County, Virginia. She apparently was deployed overseas on a military assignment during the majority of the time the renovation and repair work for which she and Mr. [redacted] contracted was being performed. Her husband, [redacted], had her Power of Attorney and, in fact, executed various HUD documents on her behalf as her Attorney in Fact. [redacted] entered into a written contract dated October 23, 2014 for renovation and repair work of the residence. The original contract was for $69,950.00 and was funded by a HUD loan. In addition to the work for which Ms. [redacted] and Mr. [redacted] contracted, [redacted], on his wife's behalf, contracted for additional work outside the October 23, 2014 Proposal, largely in the basement of the property. He requested upgrades in his wife's absence. When doing so, Mr. [redacted] frequently stated, "happy wife, happy life". Unfortunately, while Wendell W. Gibson, Inc. has been largely paid under the HUD contract and, in addition, paid $11,500.00 towards work for which Mr. [redacted] contracted in 10/16/2015 Page2 Re: Case No. 10826479 addition to the written HUD contract, [redacted] and [redacted] still owe Wendell W. Gibson, Inc. over $20,000.00 for work completed. Attached please find a copy of the final inspection report and draw request signed by HUD Inspector [redacted] on April 27, 2015. Please note that [redacted], as [redacted]'s Attorney in Fact, admits and certifies, among other things, that all complete work has been done in a workmanlike manner. HUD Inspector [redacted]'s final inspection report which he signed on April 27, 2015 certifies that all of the work was done in a workmanlike manner. Note also that with respect to [redacted]'s complaint to you, HUD Certified Consultant and Inspector [redacted]'s note that, "The work originally contracted that needs to be done has been done. Additional work has been done over the loan amount and the borrower and the contractor are still working to come to an agreement on how much in additional funds is owed to the contractor. Both parties agree that more money is owed to the contractor." (Emphasis added.) The HUD Inspector recommended, "that the remaining escrow funds be released". Unfortunately, [redacted] has refused to sign a Letter of Completion and Wendell W. Gibson, Inc. has also not received the remaining escrow payment due from the lender, despite his demand. While the complainant apparently claims to have talked to the company on July 22, 2015 and August 31, 2015, this is untrue. In fact, as recently as August 28, 2015, [redacted] and [redacted] admitted, through their attorney, to owing Wendell W. Gibson, Inc. $28.993.03 for work performed but not paid for. They then claimed credits which are largely unsupported exceeding that amount and requested $6,345.32 - approximately half of what Mr. [redacted] has now claimed to the Revdex.com. Despite being ordered off the job, without cause, and prevented from completing it as well as not being paid for a substantial amount of the work performed, Wendell W. Gibson, Inc. and its attorney had agreed, in order to resolve this matter, to mediate the matter and had obtained an agreed upon mediator with counsel for [redacted] and [redacted]. Apparently, they have reneged on their agreement and filed this complaint with you. [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

We purchased a spec home from Gibson Homes 4 years ago. We were very pleased with the purchase process and the quality of the home. The builder was quick to respond to any issues/questions we had. A job relocation required us to move out of state recently. We received multiple compliments on the quality of the home from appraisers and realtors and our home sold quickly. We would definitely use Gibson Homes again and would recommend them.