[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]It is obvious Culligan does not take ANY complaints serious. Culligan collected money from us as well as money for a permit of $50.00. The City never received the money nor was a permit pulled from Culligan. Had one been pulled, an inspection would have done after their installation. No one from the city ever came out to inspect the improper installation. My wife or as you refer to her as “the wife” never informed anyone from your company of ever having drain problems or water heater problems. In fact, your sales person inspected our existing unit, pipes and drain and said it would be a perfect spot for the installation just days prior to the disaster your company created. The licensed plumber we had to call in to disassemble the leaking plastic pipes your tech installed was shocked to what your tech had done. Credibility means everything to consumers. Not admitting you caused thousands of dollars in damage due to your negligence says a lot about character and ownership. We have now learned that your insurance company has several claims against the same Waukesha location. In fact we learned they are still litigating in court. We were told that Culligan denies every claim they are negligent for. I am a federal employee with a law enforcement background. My wife’s employment has her supporting local law enforcement and fire fighters in all of the state of Wisconsin. I would like to think we are credible sources. We have no reason to fabricate stories because a tech didn’t do something correct. It may be time for your 31 year tech to retire. We wanted Culligan to do the right thing and pay for damages caused, no more, no less. Just fix what you did wrong. Your company does not know what right looks like and prides themselves on all about taking money and nobody cares in your company. That is truly obvious. The insurance company has not returned emails or calls nor has your company. Handled quickly? I think not. I hope no other homeowners experience the horrible experience we to this day are trying to get resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is not about your friends and family. It is about honesty, integrity and making good on a disaster your company caused and is liable for. You have no customer service. The day of the disaster your company was unreachable. We received numerous “leave a message” after calling the numbers your salesman gave us in the event of an emergency. No answers on any phone numbers you provided was a red flag. The local plumbers I had to call to my residence due to your negligence worked to stop the flooding. They weren’t surprised to see it was Culligan’s handiwork. Our hearts sank hearing that. Over 30 pictures were submitted to your insurance company at your request. Pictures don’t lie. Water was clearly running from your blue pipes your tech tapped into from the main hot water heater. All of this was witnessed by licensed plumbers. You seem to avoid facts. Your tech was not a licensed plumber. You charged us for a permit but did not get a permit from the city resulting in no inspection of the careless work your tech did. This is illegal. Your tech purged the units’ safety valve which is illegal. You never open that valve. When your tech told my wife he had to do that on my water heater, she asked …”do you know what you’re doing?” He mumbled something under his breath. Your insurance company did not investigate this claim. They assigned a number, requested all my proof in pictures which don’t lie and took a statement from our family and the plumbing company. They too stated to your claims adjuster that the unit was installed wrong and he had to disassemble it to stop the water from leaking. You and your company are liable. This is a reflection of Culligan’s unprofessional manner on how you handle your mistakes. We wanted you to right the wrong. That’s all. Instead you hide from the truth and make the customer out to be the problem. Be a professional…pictures don’t lie…you certainly find joy in it. Pay for the damage you caused as requested. Your handy work caused all of this.
Regards,
[redacted]
Culligan always takes every customer complaint or problem seriously. Our 31 year veteran licensed plumber went to install a new softener at this home. He installed the softener and started the unit up only to learn that the floor drain was backing up and not taking water. He immediately...
bypassed the softener so that water ran passed our softener rather than through it. Our softener was completely off llne and not even plugged in.During the install our plumber learned from the wife that their water heater had been causing trouble the past couple of days and they were adjusting the settings. OUR PLUMBER NEVER TOUCHED THE WATER HEATER CONTROLS.Our plumber told the customer the softener was on bypass and not in use. They would need to fix the drain and we would come back and start our softener up when drain was repaired.Sometime after we left the home their water heater leaked and put water on the floor. The water came from the water heater not the Culligan Softener! This situation was handled by our insurance company SENTRY Insurance. It was handled quickly and professionally. We are sorry the customer experienced this water heater failure. We are in no way responsible for the damages created by a product we do not sell or service. i
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]It is obvious Culligan does not take ANY complaints serious. Culligan collected money from us as well as money for a permit of $50.00. The City never received the money nor was a permit pulled from Culligan. Had one been pulled, an inspection would have done after their installation. No one from the city ever came out to inspect the improper installation. My wife or as you refer to her as “the wife” never informed anyone from your company of ever having drain problems or water heater problems. In fact, your sales person inspected our existing unit, pipes and drain and said it would be a perfect spot for the installation just days prior to the disaster your company created. The licensed plumber we had to call in to disassemble the leaking plastic pipes your tech installed was shocked to what your tech had done. Credibility means everything to consumers. Not admitting you caused thousands of dollars in damage due to your negligence says a lot about character and ownership. We have now learned that your insurance company has several claims against the same Waukesha location. In fact we learned they are still litigating in court. We were told that Culligan denies every claim they are negligent for. I am a federal employee with a law enforcement background. My wife’s employment has her supporting local law enforcement and fire fighters in all of the state of Wisconsin. I would like to think we are credible sources. We have no reason to fabricate stories because a tech didn’t do something correct. It may be time for your 31 year tech to retire. We wanted Culligan to do the right thing and pay for damages caused, no more, no less. Just fix what you did wrong. Your company does not know what right looks like and prides themselves on all about taking money and nobody cares in your company. That is truly obvious. The insurance company has not returned emails or calls nor has your company. Handled quickly? I think not. I hope no other homeowners experience the horrible experience we to this day are trying to get resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is not about your friends and family. It is about honesty, integrity and making good on a disaster your company caused and is liable for. You have no customer service. The day of the disaster your company was unreachable. We received numerous “leave a message” after calling the numbers your salesman gave us in the event of an emergency. No answers on any phone numbers you provided was a red flag. The local plumbers I had to call to my residence due to your negligence worked to stop the flooding. They weren’t surprised to see it was Culligan’s handiwork. Our hearts sank hearing that. Over 30 pictures were submitted to your insurance company at your request. Pictures don’t lie. Water was clearly running from your blue pipes your tech tapped into from the main hot water heater. All of this was witnessed by licensed plumbers. You seem to avoid facts. Your tech was not a licensed plumber. You charged us for a permit but did not get a permit from the city resulting in no inspection of the careless work your tech did. This is illegal. Your tech purged the units’ safety valve which is illegal. You never open that valve. When your tech told my wife he had to do that on my water heater, she asked …”do you know what you’re doing?” He mumbled something under his breath. Your insurance company did not investigate this claim. They assigned a number, requested all my proof in pictures which don’t lie and took a statement from our family and the plumbing company. They too stated to your claims adjuster that the unit was installed wrong and he had to disassemble it to stop the water from leaking. You and your company are liable. This is a reflection of Culligan’s unprofessional manner on how you handle your mistakes. We wanted you to right the wrong. That’s all. Instead you hide from the truth and make the customer out to be the problem. Be a professional…pictures don’t lie…you certainly find joy in it. Pay for the damage you caused as requested. Your handy work caused all of this.
Regards,
[redacted]
I talked to Mr. Denny this morning, we agreed to credit his invoice, he is happy with the resolution.
Culligan always takes every customer complaint or problem seriously. Our 31 year veteran licensed plumber went to install a new softener at this home. He installed the softener and started the unit up only to learn that the floor drain was backing up and not taking water. He immediately...
bypassed the softener so that water ran passed our softener rather than through it. Our softener was completely off llne and not even plugged in.During the install our plumber learned from the wife that their water heater had been causing trouble the past couple of days and they were adjusting the settings. OUR PLUMBER NEVER TOUCHED THE WATER HEATER CONTROLS.Our plumber told the customer the softener was on bypass and not in use. They would need to fix the drain and we would come back and start our softener up when drain was repaired.Sometime after we left the home their water heater leaked and put water on the floor. The water came from the water heater not the Culligan Softener! This situation was handled by our insurance company SENTRY Insurance. It was handled quickly and professionally. We are sorry the customer experienced this water heater failure. We are in no way responsible for the damages created by a product we do not sell or service. i