Giefer Towing & Service

Well the information on this is incorrectWe were first contacted about this back in April when this truck broke downWe were contacted by [redacted] and her boyfriend [redacted] [redacted] had just bought this diesel truck and only drove it days before he blew the engine upHe stated the guy they bought it from seemed a little shady, a few gauges didn't work, things underneather carriage were calked, etc [redacted] contacted us for the tow and asked us to work on itWe stated we would tow it but really didn't want to fix the motorWe asked her where would she like us to tow it to get it fixedShe stated bring it back to your shop and she will look around for quotes and a new motorThen she contacted us because she couldn't find a motorWe gave her information on a used one but stated if she puts it a used motor in the truck no company will warranty the motor since it was usedShe said okBut then we told her she needed to find a place to install itShe found a private person named [redacted] and ***'s brother [redacted] to install the motor but they didn't have a place to work on it [redacted] asked if they could borrow our shopWe said sure we would help you outThe quote for $1,was from these gentleman [redacted] and [redacted] worked on this truck for approximately days messing with the undercarriage and other items on the truckThen for some reason this [redacted] gentleman never returned ***'s phone callsShe waited approximately weeks for himContinually calling our company asking us to work on truck since [redacted] wouldn't return phone calls from [redacted] or ***So finally we stated yes we would help her out since we felt bad that this gentleman just up and leftWe stated it may cost a little more since we don't know what was all they touched and it may take awhile to get it in the shop since we were backed up on current jobs already [redacted] paid us $before we started any workWe test drove the parts truck to make sure nothing leaked and motor ran goodLater that day we received a nasty phone call from [redacted] yelling stating we were not allowed to drive the trucks since there were no insuranceWe said we will need to check things ok to make sure they were goodShe didn't careShe stated not at all [redacted] came and took the keys to both of the trucks and said when we need them we were to call herAbout a week later [redacted] then gave us the key to the parts truck, so we could start working on truck that was around the 13th of JuneWe started with the parts truck by pulling that motorWe then pulled the bad motor out of the other truckWe put truck back togetherIn our shop and in our parking lot there were no leaks anywhere underneathWe did replace the oil pump and power steering pump per ***'s requestOn June 25th we called [redacted] stating the truck was finished and there finally bill was $1,She asked if they could do a payment plan on the remainder of the balance since they really needed the truck to help ***'s parents moveThey were moving miles awayWe thought perfect test run for this truckWe stated yes that will be fine but we want to parts truck left here until the balance is paid offThey both stated no problemOn June 30th they came to pick up fixed truck*** paid $towards the invoiceThey stated they will pay the remainder July 29thOnly owing $leftWhen they came to the shop to pick up the truck [redacted] stated they want to drive this truck north of the cities which is approxmiles one wayWe stated we don't suggest that since *** and *** wouldn't let us test drive the truck to make sure there were no issuesThey said everything should be okWe said just using it to help move your parents would probably be perfect milesThey bring it back and we can double check to make sure no leaks, etcWe received a call from [redacted] on July 1st stating there was oil coming out of bottom of truck not sure from whereWe said please bring back we will check itThat's when we were told they were up past Virginia MN like pus miles away with this truckWe then reminded them we stated that wouldn't have been an ideal since we couldn't test drive after work was completedThey said they will deal with itWe stated please bring it right to our shop when you get home on July 4th(We did notice that the truck was at there home the evenings of July 4th through the 8th but not during the day so we figured [redacted] drove it to work)On June 9th we had people call us stating [redacted] put something negative on Face Book regarding us and our businessSo we called her asking why didn't you bring us back truck we are willing to look at it [redacted] stated she didn't have timeSo on July 11th we towed the truck to our shopNoticing there was a lot of transmission fluid under the truck it had a broken transmission line and the Air conditioning pump was locked upNeither was what we previously worked onWe also noticed the mileage on this truck it left our shop with 117,and when we got it back t now has 118,So they put miles on it Way more then we suggestedAgain since we couldn't test drive itWe also told *** we can take parts off their parts truck for the ac pump and would recommend a new belt and fix broken transmission lineShe said she couldn't afford to fix it so [redacted] will come and fix itAbout a week letter [redacted] came and fixed a rubber hose on the transmission by cutting it and shorting it We said that is only temporary it has to much pressure for a rubber lineAs of today we have yet to hear any more from them about it and the truck still sits here waiting to hear what they want to do*I also wanted to let you know that we know [redacted] personally since she is the mother of my daughter and we have had an up/down relationship regarding the raising of our daughter