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Gift Basket Celebrations, Inc.

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Reviews Gift Basket Celebrations, Inc.

Gift Basket Celebrations, Inc. Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

As I explained to Mrs. [redacted] this is a New vehicle (never been titled) qualifies for all the manufacturer's incentives and any special interest rates that may apply when purchasing a new vehicle. Furthermore, I normally would offer to pick up the vehicle and drop off a loaner until everything...

is fully functional with the vehicle, but she lives in Arizona and so that wasn't an option. That is why we explained to her it is under full warranty so she can take it to the local Chrysler Dodge Jeep Ram store in her area and they can fix whatever needs to be fixed (likely the place she will continue her service needs with). Also, after discussing the issues with my new car manager, he thinks it's just a programming issue that needs to be addressed. Furthermore, as I tried to explain to her, sometimes even new vehicles have issues that arise and that's why there is a full warranty on them. They also have recalls (sometimes with 100 miles on them) but that doesn't warrant the dealer to buy back the vehicle. Keep in mind the vehicle itself was driven by her all the way back to Arizona, so there is no safety issues obviously, just some need of programming the seats.  We have sent her manual to her last Friday. As far as buying the vehicle back, we don't consider buyer's remorse a reason to consider buying a vehicle back.

Complaint: [redacted]
I am rejecting this response because:A) I specifically asked [redacted], my salesperson, to have the vehicle inspected to ensure that ALL things were working correctly, including by not limited to the cooled/vented seats, I asked him if the vehicle would be serviced, etc, he assured me the vehicle was inspected and EVERYTHING was in working order!  Text message as proof.B) Not inspecting a vehicle because the only reason it can be sold as NEW is because it has never been titled out of the dealership name is NOT an excuse. If this vehicle was taken in on a trade and being resold, it would have gone through a vigorous inspection to be sold as "Certified Pre-Owned" vehicle, and this vehicle should have had nothing less that a CPO inspection!  In the real world a vehicle that has been driver 4,882 miles is a USED CAR, dealerships use the guise that the vehicle has "never been titled" in any other than the dealership name to get over on unsuspecting customers such as myself.C) I further reject, whomever wrote, the dealership reply, in so far as the comment  "so there is no safety issues obviously"  about my making the trip home and arriving safely. First I do believe he meant there "are" no safety issue, which is not entirely true. There are no safety issues that I can tell, how do I know that the Adaptive Cruise Control, Advanced Brake Assist, Full Speed FWD Collision Warn Plus all work ?  How do I know that God forbid that should I be in a situation where one of these functions was needed and malfunctioned I am seriously maimed or die because the dealership failed to check all these things, when specifically asked?  It's called Vicarious Liability, and my family has been notified that should something like that happen to me and it is determined one, all or any combination thereof is the cause, then Nyle Maxwell CJD is responsible, because they did not do a full inspection of the vehicle before advertising, then selling it. D)  Why did the "executive" or "family member" not disclose ( or did they and nothing was done about it) that these things did not work? I supposed a subpoena of records will answer that question.E.) A Owners Manual was ONLY sent after constantly asking the sales person for one, and this too SHOULD HAVE BEEN IN THE VEHICLE.F.) On another note, same as the other person complained about, this dealership after being specifically told NOT to run my credit and 'shop' me around because I had my own outside financing, they did  so anyway..... Revdex.com... see a pattern here ?G.)  I resent the 'buyers remorse' comment, I am not remorseful I bought this vehicle, I AM remorseful I bought it from Nyle Maxwell CJD!  And if they would like to say they are a reputable dealership, and aside from an apology, do the right thing.
Regards,
[redacted]

I spoke with customer Saturday before I saw this Revdex.com and we have it worked out, thanks

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