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Giftbasket.com Reviews (3)

Order # *** was issued a full refund on 12/24/as per the customers request

Complaint: [redacted]
I am rejecting this response because:
When a company has quality products and good customer service, there should not be a reason to have egregious policies in place that effectively penalize the consumer for the failings of the company or for making the mistake of patronage of said company.  That is exactly the situation at hand.  I made the mistake of unwittingly ordering from what I believed to be a reputable business, that is, until I received substandard products, and further hit with the egregious "we do not pay for returns" policy.  Obviously, the two go hand in hand, because there would not have been a need to return quality merchandise.  The baskets were necessary for my daughter's wedding, and we ended up purchasing quality baskets from Michael's.  In addition, to highlight the complete lack of integrity in business practices, I received a refund for the order only after I filed a complaint with the Attorney General for the State of New Jersey 's Office of Consumer Affairs.  To date, giftbaskets.com is still refusing to refund the cost of returning their substandard merchandise, which speaks volumes in terms of the caliber of this "business."
Regards,
[redacted]

We have been dealing with Elena Siva @ [redacted] complain #118520, on this matter.   A refund was issued on 05/14/15 in the amount of $32.13.  The refund transaction was sent via email to [redacted] @ [redacted]    We just...

spoke with Elena today, 06/05/15, and advised her that the customer spoke to both Linda and I on 2/25/15 and we both advised her that we do not refund the shipping charges.  At no time did we agree to refund the shipping charges, since it is our company policy that we do not pay for return shipping on our [redacted].  Below please find the refund transaction information in the amount of $32.13.  Below is a summary:Transaction ID: [redacted]Payment Method: [redacted]Amount: USD (32.13)Customer Name: [redacted]

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