Giftcash.com Reviews (%countItem)
Giftcash.com Rating
Address: 4500 Delancey Dr STE 1, Las Vegas, Nevada, United States, 89103-3755
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Address: 4500 Delancey Dr STE 1, Las Vegas, Nevada, United States, 89103-3755
Phone: |
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Web: |
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Add contact information for Giftcash.com
Never received payment for *** card submitted
Order ID Order ***
Placed on 1/15/2020. No contact since 1/28/2020. Originally told payment in 10-15 business days for $42.50
Pay as promised
This is with regard to Mr. case regarding his Order *** with us
Please be informed that his order hasn't been processed yet and still has the full balance due to the delay we are experiencing right now, however, we will be paying the amount we owe him in an effort to maintain a good customer relationship with him as we understand his issues about the timeframe. We also trust him that he won't be using the card during this process.
Respectfully, please be informed that we informed him about the delay and offered cancellation if the wait time is too long.
We hope this information helps. Should you have further questions about Mr. issue, please do not hesitate to contact us.
Kind regards
(The consumer indicated he/she ACCEPTED the response from the business.)
Expecting payout soon, already much longer wait than quoted.
GiftCash.com asked for a picture of myself holding up my drivers license. There is no reason for them to collect such information.
The first time I used this service I was not required to send them a picture of my ID. I should add that the first time I used the service it was for twice the amount of money. Now with my second order, they suddenly want a picture of my ID/DL. Why? Their reply is:
"We'd like to let you know that we gather this information for security and verification purposes as stated in our policy. This is to ensure that we are within legal standards and ensure the continuity of our business. Also, this is to make sure the ID belongs to you and that you are sending it with full consent."
If you have a high school education you should be able to decipher that they are just trying to "data mine" information. Additionally, I did read their terms and conditions and there is nothing about sending them any type of ID.
What store asks for ID when you present a gift card?
GiftCash.com is trying to collect information using this business as a front.
Compensation for my time ($187.46) and revision of their T&C's.
Contact Name and Title: Jeena ***
Contact Phone: ***
Contact Email: ***
This is with regard to *** case regarding his Order *** with us.
We would like to let you know that our company needs his ID to make sure that the account with us is not fake, as there are customers who make fake account and submit stolen gift cards. We'd like to assure you that any information shared with us by our customers is only used for verification purposes, and not shared in any way to any third-party entity or even used by us for any other purposes not stated within our Terms of Service.
As stated in our website ***
"1.5 Verification of Gift Cards. Upon physical receipt of your Gift Card, GiftCash will confirm such Gift Card matches details submitted by you via the Website, including but not limited to, underlying merchant, card condition, exclusion of any usage restrictions, and current redeemable value. GiftCash may require the provision of photo identification and/or additional purchase and sale information regarding any Gift Card in order to complete the verification process."
"3.4 Verification of Identity. In addition to the foregoing, you hereby consent to the use of any information provided by you to verify said information and your identity."
7.7 Adherence with Laws and International Users. GiftCash complies with U.S. and Canadian laws relating to the privacy of the personally identifiable information of its users, including the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada. The Website and Services are not intended for people outside of the United States and Canada. We do not knowingly collect the personal information from such users, or allow them to utilize the Service. We will remove the information of any individual outside of the United States and Canada upon becoming aware of it.
Also, He submitted a *** Store gift card (not an e-gift card), the retailer in some scenarios do ask for identification for them to verify the cards.
Respectfully, please be informed that his Order was placed on 2/7/2020 and was canceled 2/10/2010 as he refused to send the required identification as stated on our website. Please know that his cards were never processed nor used by GiftCash.
Also, the Order was still within the timeframe and he was told that Store Credit cards take longer to process than the informed processing time.
We hope this information helps. Should you have further questions about *** issue, please do not hesitate to contact us.
(The consumer indicated he/she DID NOT accept the response from the business.)
The email sent to the BB and MY email are different. I did receive an apology email promptly from the company once I mentioned the "typo".
I'm growing tired of this back and forth. This isnt worth my time and effort.
I would just like to advise people to question the legitimacy of sending personal information online when there is absolutely no reason for it. If the store does not ask for ID when making a purchase, neither should an online retailer.
I submitted a gift card $250 for cash in December 16 2019 an still have not received my money. Need Help
I submitted a gift card $250 for cash in December 16 2019 an still have not received my money.But they already Clear out the gift card I submitted, so they got their money.Also they keep on given me the run a round.At is point I want my refund back of the total amount of $250.00.They send me all the time, we are processing the request thats a lie...
My Money Back Please....
Contact Name and Title: Jeena ***
Contact Email: ***
Hi ***,
This is with regard to Ms. case regarding his Order ***.
We would like to let you know that we already sent the payment via Bitcoin Cash he entered on our website on 1/17/2020 and the customer confirmed that he already received it via email (Reference ***).
Respectfully, his order was placed on time which is the 15th day of processing as stated on our website. Please know that we do not have ways to resend the payment again or retrieve the payment once it's sent to a valid wallet address.
We hope this information helps. Should you have further questions about Ms. issue, please do not hesitate to contact us.
Kind regards,
Jeena ***
Customer Service Manager
They have paid the money from my gift card... thank you
Stated I would get $130 for my $200 gift card in 10-15 days, then canceled the entire thing.
Submitted my gift card with the full Card number and pin along with a photo ID after they said they would pay me $130. They also requested I state I agree with the terms, and before I did, I asked if it was going to be a straight $130 or was there any other fees? To which they replied:
"Hello, ***!
Thanks for your response.
There should be no fees when we release your funds. You should receive a total amount of $130.00.
I hope this information helps.
Thank you for using GiftCash and have a good one!
Regards,
***"
I then inquired about the status on 10/2 to which they replied:
"We ask our customers 10-15 business days for processing of their order (please note that this does not include weekends and holidays). We do our best to make this turnaround time as short as possible, but we request you to give us at least the above mentioned time frame. Please expect an email from us confirming the release of your payout."
They confirmed there would be a payout in that email and the one prior for $130.
They cancelled my order on 10/9 with no explanation after agreeing to the $130 in multiple emails. They now have this gift card number and pin and can use it at any time with no recourse.
I have all emails if you need them.
The $130 we agreed upon.
Hello ***!
Thank you for reaching out to us.
We would like to let you know that the customer's order was canceled because the *** retailer keeps rejecting the order and not accepting the gift card from a third party.
We already apologize for the inconvenience and informed that her card is untouched and undamaged, and she will still be able to use it. We also assure her that her personal information and cards information are kept very secure on our website.
We've replied to the complaint on the link you provided, and we've contacted the customer to resolve the issue.
Please let me know if you need any more information from us.
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
They paid the $130 - very happy. Thank you.
my money have not been credited for over 20 days and this is totally making me believe that have been scammed...
I am ***.... my order numbers are
***
I have have sent my cards OF OVER $1600 to giftcash for over 21 days and I will told and promised my money will be credited to me in less than 15 days... but boom *** no.... they didnt give me my money for over 20days and the customers services keep telling me the same thing everyday saying "we have sent you complain to the responsible team please we will reply you via email immediately"
what us actually worst about it is that my cousin is dying right now on the sick bed and this is my only hope but when I spoke to the customer care rep. all they said is the same *** they say all the time.... I NEED TO SAVE MY COUSIN IMMEDIATELY
I NEED MY MONEY TO BE CREDITED IMMEDIATELY
Contact Name and Title: Jeena ***
Contact Email: ***
This is in response to the Complaint Case #: ***, Consumer: ***
Here's an overview on the customer's orders.
For orders
***
All the gift cards on these orders were frozen by the retailer ( *** ). The retailer has informed us that the cards are on suspicious activity review, hence the balance on the cards are frozen.
We have advised the customer to contact the retailer (***) to reactivate the cards and send us a proof of purchase for his gift cards which we still haven't received up to now neither he has called *** and verified the cards he submitted on our site belongs to Him ( *** ). At this point, all his orders with us are canceled and they haven't been used as they are frozen by *** for suspicious activities.
For his order ***: Three cards that passed the verification process have been already paid to him, while the rest of his gift cards under this order remains canceled. As advised to the customer he has to get in touch with the retailer and unlock all the cards so we can continue processing them.
We hope this information is helpful.
Sincerely
Nonpayment for Sell Order# ***
I placed an order to sell my giftcards to giftcash.com website electronically. I verified the card balances just before submitting my card's numbers to the site. Therefore, I know for certain that the balance I provided was accurate and current. Yet the following day AFTER I submitted my gift card numbers to electronically to this website, the balance to gift cards have been used. They each now hold $000.00 balance! I have not used the card balance and the Giftcash.com site is the ONLY other party which whom I have provided my card numbers to or has had access to my gift cards via the card numbers I provided to them electronically! It is clear and apparent that giftcash.com has redeemed the balance on my gift cards. However, they are denying such and now refuse to pay me the original amount which was offered.
Product_Or_Service: Sale of Gift cards
Order_Number:
Other (requires explanation) I would just simply like to be compensated with payment as originally agreed for the amount that was offered for the gift cards.
They owe me $300. for 4 $100 gift cards. It normally takes 2 days. I have been waiting 3 weeks. GiftCash keeps stalling with lame excuses.
On June 17th I sent four (4) *** gift cards to GiftCash.com. I had already sent several 4 card orders to them previously. I purchased ALL cards on MY *** credit card & NEVER used them. So I would rather have the cash than the credit. All of a sudden that want my . D.L. # and copies of it & picture of me. I thought it was strange, yet, I complied. Ever since, they have been stalling & requesting more copies (*** d.l.), etc.
I saved ALL e-mail correspondence since 06/17/19
All I want is the $300 for the cards, which is what they pay, OR cancel the order, WHICH THEY CASHED MY CARDS. They were very fair to me until 06/17/19. All of a sudden I'm getting ***. They cashed my gift cards & NEVER paid me for it. ALL I want is my $300. or reinstate my 4 cards to their value of $400. ( 4 cards @ $100 each) and cancel my order. You can check with ***s, *** to prove my acct. with them and my residence is ***, . Please help me. They just keep dragging their feet & making excuses for NOT paying me. Thank You, *** c.c.#
I want my $300 payment OR $400. reimbursement of my gift cards, THAT THEY CASHED.
I'm sorry, I forgot the seller #
Order ID
This is the order # they owe me for.
Here is an e-mail conversation we had that just shows how they are just stalling.
.GiftCashCSR. (Giftcash)
Jun 21, 17:53 PDT
It is always our pleasure to be of assistance.
Good night to you and have relaxing night ahead.
Cheers,
***
Customer Support Representative
Best Place to Sell Gift Cards!
***
Jun 21, 17:51 PDT
Thank You ***,
I really appreciate your help and concern. Thank You, ***
In a message dated 6/21/2019 8:48:53 PM Eastern Standard Time, *** writes:
.GiftCashCSR. (Giftcash)
Jun 21, 17:48 PDT
Hi again,
First, I would like to apologize for the troubles and frustration that you experienced lately.
I want you to know that your feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.
Rest assured that we are doing our best to send your payment as fast as we can. I have forwarded your request with our payments team and this has been flagged with URGENCY. We will notify you once payment is ready. Please also note that our processing time takes up to 10-15 business days as indicate din our Terms of Service.
Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in your next order.
Thank you for your continued patronage. Have a lovely evening.
Kindest regards,
***
Customer Support Representative
Best Place to Sell Gift Cards!
***
Jun 21, 16:57 PDT
*** I know it's not your fault. However, I'm very *** off with my treatment from GiftCash. I have been a good customer and being blown off like this is frustrating.
I sent all the verification that GiftCash requested and I'm being treated like dirt.
As soon as I sent a nice customer relation e-mail, my service went to***.
I expect a check by Sat. or legal action has to follow. I hate using this language but, I have been promised my check for 3 days with nothing happening. In addition my gift cards from *** (4 for $300) have been verified & cashed.
Please remedy this IMMEDIATELY. Thanks, *** Order ID
In a message dated 6/21/2019 6:32:08 PM Eastern Standard Time, *** writes:
Here is another e-mail conversation I had.
ply above this line -##
Your request (***) has been updated. To add additional comments, reply to this email.
.GiftCashCSR. (Giftcash)
Jun 21, 15:32 PDT
Hello ***!
Our average processing time takes as fast as 1 day or may go up to 15 business days. We always do our best to make the turn around time as quick as possible!
Check payment is the one that will no longer be available by today 5 PM EST. We are sorry for the confusion.
We will be sending an email notification once payment is ready. We hope for your patience and understanding during the process.
Thank you for choosing GiftCash! Enjoy your weekend.
***
Customer Support Representative
Best Place to Sell Gift Cards!
***
Jun 21, 13:33 PDT
Hi GiftCash,
It's almost 5:00p.m. EST, I'm still waiting. Thanks, ***
In a message dated 6/21/2019 2:48:48 PM Eastern Standard Time, *** writes:
***
Jun 21, 12:27 PDT
Thank You ***,
I hope it happens today. Thanks again *** I appreciate your time, ***
In a message dated 6/21/2019 2:48:48 PM Eastern Standard Time, *** writes:
,GiftCashCSR, (Giftcash)
Jun 21, 11:48 PDT
Hi ***,
I'm happy to inform you that we have successfully requested the payout method of your order *** to *** which will be sent to ***.
You should receive an email once your order has been completed and processed.
In the meantime, for other concerns, you can reach us through email, live chat and you can also reach us via text: ***.
Have a wonderful day ahead!
Regards,
***
Customer Support Representative
Best Place to Sell Gift Cards!
***
Jun 21, 11:39 PDT
Please don't forget me. I would like to cash my check today, not, sometime in the future. I have sent all the info needed. Thank You, ***
In a message dated 6/20/2019 6:27:31 PM Eastern Standard Time, *** writes:
.GiftCashCSR. (Giftcash)
Jun 20, 21:42 PDT
Hello again!
Thank you for your immediate response. I will send this information to our payments team, you will receive an email notification once the payment process is complete.
In the meantime, please let me know if you have any other concern.
Thank you for using GiftCash and have a great day!
Sincerely,
***
Customer Support Representative
Best Place to Sell Gift Cards!
***
Jun 20, 16:06 PDT
Hi ***,
Let me know if this is correct. I gave *** an e-mail of *** and a debit card from *** ...*** I hope that is the information you need. If not, e-mail me back. I don't believe in ***. Seems confusing.
Thanks ***, ***
In a message dated 6/20/2019 6:27:31 PM Eastern Standard Time, *** writes:
.GiftCashCSR. (Giftcash)
Jun 20, 15:27 PDT
Hello again ***!
We will be happy to update your payment method to ***.
Please reply to this email with your *** email account. This will help us update your orders choice of payment method.
We look forward to your immediate response. Have a great day today!
Warm regards,
***
Customer Support Representative
Best Place to Sell Gift Cards!
***
Jun 20, 15:07 PDT
Thank You Grace,
*** it is. ***
In a message dated 6/20/2019 6:01:55 PM Eastern Standard Time, *** writes:
GiftCastCSR, (Giftcash)
Jun 20, 15:01 PDT
Hi ***,
Thanks for the quick response. My apologies, you can do ***, It was typo error our limit for *** and zelle is $300.
Please send me the details if you agree.
Thank you for choosing GiftCash!
Sincerely,
Grace
Customer Support Representative
Best Place to Sell Gift Cards!
***
Jun 20, 14:55 PDT
Hi Grace thanks for responding so quick,
I guess ACH, BUT I don't know what that is. Which costs the LEAST. I'm not interested in paying 3% - 10% of the total. That's such a ripoff. Which would you use? It would be for $300.
Thanks again Grace, ***
In a message dated 6/20/2019 5:26:46 PM Eastern Standard Time, *** writes:
GiftCastCSR, (Giftcash)
Jun 20, 14:26 PDT
Hi there ***,
Thank you for contacting GiftCash. We appreciate the opportunity to assist you with your concern.
Your order *** is still being processed by our payouts team. You will be notified via email once the payout is ready.
We will discontinue to use e checks for payout method. Currently, we have the following payout options: ACH, Cryptocurrency, *** (less than $100), *** (less than $100).
Please reply to this email with your preferred payout method and the details.
In the meantime, please feel free to let us know if you have any other concerns that we can still cover for you today.
Thank you for using GiftCash!
Warm regards,
Grace
Customer Support Representative
Best Place to Sell Gift Cards!
***
Jun 20, 11:20 PDT
Hi GiftCash,
I just was at your website to check on my ORDER ID#: ***
I noticed checks won't be cashed after Fri. June 21st, 5:00p.m. I was wondering what is holding up my order? I sent all the verification you asked for, twice. I also just checked the balance with *** and they said the gift cards were cashed.
With that said I hope to have a check sent TODAY June 20th. I know your busy but let's get this done today. Thank You, ***
In a message dated 6/20/2019 2:05:37 PM Eastern Standard Time, *** writes:
GiftCastCSR, (Giftcash)
Jun 18, 10:04 PDT
Hello ***!
Thank you for providing us the necessary requirements for verification.
We'll have this forwarded to our payment team, so they can review and provide the card information you need. We'll get back to you once we have received an update from the payment team through an email.
In the meantime, please feel free to let us know if you have any other concerns that we can still cover for you today.
Thank you for using GiftCash!
Warm regards,
Grace
Customer Support Representative
Best Place to Sell Gift Cards!
***
Jun 17, 13:07 PDT
Sorry it took so long, I had to read how to transfer photos. Thanks, ***
This was my former address. It is NOW ***
In a message dated 6/17/2019 1:17:41 PM Eastern Standard Time
Fri, Jul 26, 12:20 PM (13 days ago)
to ***
Thank You for responding, I appreciate your help. GiftCash has satisfied my complaint.
I'm sure an inquiry from you helped with their decision.
I would like to formally drop my complaint. Thanks again, you guys are the best...
Sincerely
They steal gift cards and issue you fake echecks!!!!!
I just tried to cash a 225 echeck that I was issued on order *** and it did not clear my bank so my bank returned the check!!!! However conveniently, my 250 *** gift card that they accepted is now at a zero balance!!!!!!! They stole from me a disabled veteran and dependent wife of Veteran/DOD Civilian!!!! How can you just issue me a fake check. I would like real funds immediately !!!!!!
Very *** off customer
I want full funds and real money!!!!!!
Since speaking witch the company via email and receiving a phone call from a number with no caller id they notified me that the check is indeed real so maybe I will correct my wording. Yes the check is real they use deluxe echecks to draft the checks for them as it presents a legitimate appearance however legitimate check or not it was returned for NSF so it is not real to me because the funds are bogus! How a business is submitting offers and having checks cut without funds in accounts is beyond me? But what I presented was accurate and they whipped the card clean because "*** gift card finished processing, and payment was sent". But how can one figure payment was sent if your account doesn't have the funds to cover the 225 check you had issued to me on your companies behalf? Their only response to this was to resubmit the check because it is indeed real. I told them I know this my bank just told me the account didn't have the funds to cover it but had already attempted one more time to see if the funds would suddenly appear however now they have been placed on a five day hold to make sure the funds would actually clear this time. So if in five days it does not clear gift cash says I can email support or text because of course the have no direct number to call. They said they would reissue a check or ACH credit me I am of course declining a check if funds do not clear twice I wont be fooled a third time. Initially they tried to say they find most customers use ***. Like this is not a banking error. I use neither bank. I use the same trusted military financial institution I have used both in service and since leaving the military. I am very disappointed as I have now found other reviews similar to mines on *** as well as other sites. These are shameful business practices.
Document Attached***
I have heard from the company and the check cleared the second time my bank tried to process it. I do not know what happened the first time or why they did not have funds to cover it the first time, but I have up loaded proof that it was insufficient initially.
I sold a gift card to GiftCash.com and was supposed to get a check in the mail for the agreed amount. Six weeks later, I've not received anything.
On 3/14/2019, I sold a $100 *** gift card to GiftCash.com for approximately $74. I was told I would receive a check in the mail for the agreed amount. As of 4/30/2019, I have not received this check or any other from GiftCash.com. I have repeatedly attempted to contact GiftCash.com through phone, text, and online chat to resolve this matter but without success. On 4/29/2019, I managed to reach a representative of GiftCash.com through online chat to inquire about my payment. I provided this person with the date of sale and order ID. After waiting for a few minutes, this person stated a check had been sent to me on 3/16/2019. I then informed him or her I never received any such check and asked if the alleged check could simply be cancelled and a new check be reissued. He or she said 'yes'and that I would contacted by email the following day. The following day, I did not receive an email or any other attempt at communication from GiftCash.com. Early the following morning, I made another attempt at communication with GiftCash.com but was fruitless.
I want a check for the agreed upon amount sent overnight to my mailing address. I also want the tracking number provided to me for verification that something has been sent.
Contact Name and Title: Hala R
Contact Phone: ***
Contact Email: ***
The check that was sent to the customer was an electronic check that was sent to the email on their account, and also posted on their account under the order history. The check is available in PDF format that they can print and cash at any time. Delux also offers a direct deposit feature directly to their account.
We've since tried to contact the customer via the number on the account, sent them an email, and we are also happy to issue a different form of payment if they have any issues with the check.
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not able to retrieve the check through any of the means giftcash listed here. I would appreciate if they would send me a hard check. Them doing so would satisfy me regarding this matter.
I sold a *** store merchandise card to them I received s check from the. That was linked to an account that was not valid. I contacted them and they said they would issue me another check but I received nothing but they got my 160$ gift card. And I have all of the emails and cool of check saved and I can't login to my account on their website like I never had an account with them.
Order_Number:
Refund I was promised 131.28 for my gift card or I want my 160.72$ *** card back
Contact Name and Title: Hala ***
Contact Phone: ***
Contact Email: ***
The check that was sent to the customer was an electronic check that was sent to the email on their account, and also posted on their account under the order history. The check is available in PDF format that they can print and cash at any time. *** also offers a direct deposit feature directly to their account.
We've since tried to contact the customer via the number on the account, sent them an email, and we are also happy to issue a different form of payment if they have any issues with the check.