GiftRocket

My brother sent me a $25 gift card. Giftrocket wanted my bank info, but I was not comfortable entering that. So I opted for an Amazon gift card, but there was an apparent error in executing that. The Giftrocket site said "look for an email", but that did not arrive. My brother canceled the e-gift. I think he will be lucky if his credit card actually gets credited. I think the good reviews might all be fake.

0 stars, based on one of the worst and strangest customer service debacles I've encountered:

So I wanted to surprise my wife w/ these Louboutin Red Bottoms she's wanted for our anniversary. But since Louboutin doesn't do gift cards, I instead bit the bullet and overpaid Gift Rocket in the spirit of a genuine surprise -- a 1k gift to my wife that cost 1053 (53 bucks for them to do almost nothing). Still, I wanted the surprise element so whatever...

Anyhow, in a total misguided shock, Giftrocket cancels my order, claiming that I'm a security risk and saying they would provide no further details. First, I'm not a "security risk" in any way (credit score is over 800). But here's the worst part: Not only did they email me w/ this misguided cancellation notice, but THEY EMAILED MY WIFE -- thereby ruining my big surprise for absolutely zero reason except to... be cruel? Why email my wife about their silly mistake? Again, they refused to provide any details aside from insulting me by saying I was deemed a "security risk" when in fact I am just a nice guy trying to surprise my wife.

Just a laughably bad decision to cancel my order, but a way worse and baffling decision to email my wife just to try to hurt us? Fortunately, we laughed about it. And hey, I saved 200 bucks -- just purchased the Louboutin's for a total of 857! So a happy ending!

But Gift Rocket is a joke, a rip off, and bizarrely cruel -- an abomination of a company. Hilarious!

Tip for consumers:
Avoid! Not only might they cancel your gift (even if you have great credit and are an upstanding citizen), but they might even intentionally ruin your surprise! Thus, why pay them to do almost nothing when they might even ruin it all in a major way?

Products used:
The site operates like an escrow for gifts -- basically you pay them to send a "gift rocket", which is just a decorated email. In my case, they cancelled me with zero (rational) explanation AND they went out of their way to ruin my big surprise by emailing my gift recipient (my wife).

Posting this so others don't endure such horrible customer service!

We were in touch with the gift recipient to help them redeem the gift; however, as a result of this complaint and no responses from the sender or recipient for days, we've canceled the gift and fully refunded the sender for the purchase

Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ We have emailed the consumer, refunded the full amount of their purchase ($38.75) and addressed their other concerns, as well Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 6, 2015/06/23) */ The gift in question is large amount, and our security team just needs a response from the sender to confirm that the purchase is not fraud As an online retailer, fraud is a real issue for us, and our security team needs to be cautious We have also offered the option of canceling the gift for a complete refund to allow the sender to use a different service Sincerely, GiftRocket Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) My friend had responded to their request for more information days ago,the funds have been in their possession and still are, since June 17th, Final Business Response / [redacted] (4000, 10, 2015/06/26) */ We resolved this with the customer directlyThanks!

Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ Contact Name and Title: [redacted] Contact Email: ***@giftrocket.com Hello, This gift was cancelled by our security team and the card was never charged [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

GiftRocket allows gift senders to recommend businesses with our cash gifts; however, in response to this complaint we have removed this business from our site and emailed the person directly to alert them, to provide additional info, and to offer to assist in any other way possible

Today has been my 3rd day of my order processing I’m just hoping that Giftrocket is not a scam please get back to me and let me know

do not use this website,nothing but a scam,said I was stuch with a clothing company that I never picked! all I wanted was to go out to dinner,big time hassle ,they emailed me and said I was SOL,save yourself a big hassle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We've canceled and fully refunded the purchase and explained how our gifts works via email to the customer

Initial Business Response /* (1000, 6, 2016/01/27) */
Please write us an email at ***@giftrocket.com with information on the gift and we can easily re-send the gift email, send the gift email to a new email address, or cancel the gift and process a full refund
Initial Consumer Rebuttal
/* (2000, 8, 2016/01/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We accept the resolve as this is what we wanted accomplished from the beginning of the purchase of the gift card for our kids
If they do what they wrote in the text, then we are satisfied
Thank you very much for bringing this concern to an end

Initial Business Response /* (1000, 5, 2015/05/28) */
Contact Name and Title: ***, Co-founder
Contact Email: ***@giftrocket.com
Hi ***,
We've been temporarily backed up due to the long weekend and because we've switched payment processorsI'm sorry about this delayThings should be
back to soon- I'd expect your payout to happen in the next day or two
Best,
***
Initial Consumer Rebuttal /* (3000, 7, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** at giftrocket.com return my giftI would like my money gift of dollars back on paypalIf not, I will take my complaint much higher than the Revdex.comThe people at giftrocket.com are liars and thieves
Final Business Response /* (4000, 9, 2015/06/01) */
The GiftRocket website was undergoing a brief period of maintenanceThe customer was paid upon its completion
Final Consumer Response /* (2000, 11, 2015/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Finally, giftrocket.com gave my money after everything was done

Initial Business Response /* (1000, 5, 2015/06/08) */
Hello,
These gifts were flagged by our security team and cancelled due to a violation of our terms of servicePlease use a different site
Thanks,
GiftRocket team

GiftRocket allows gift senders to recommend businesses with our cash gifts; however, in response to this complaint we have removed this business from our site and emailed the person directly to alert them, to provide additional info, and to offer to assist in any other way possible.

We've canceled and fully refunded the customer for the purchase and emailed them directly regarding any confusion with the nature of the product.

Initial Business Response /* (1000, 5, 2015/06/19) */
Contact Name and Title: [redacted]
Contact Email: [redacted]@giftrocket.com
Hello,
This gift was cancelled by our security team and the card was never charged.
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/22) */
(The consumer...

indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/04) */
Sending/receiving payments is not an approved use of our site, as per our terms of service and in accordance with agreements with our banks and processors.
These gifts were flagged by our security team for violating our terms of service, and...

the sender was not charged.
Please do not use our gifting site for sending/receiving payments. We recommend other services such as PayPal or Western Union for transactions like this.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That's [redacted] and you know it. You cancelled these transactions long before I ever contacted you. In addition, the tracking buttons for both of these transactions still show as "redeemed", not "cancelled".
Once you update them so that they show cancelled and once you send an email confirmation to the sender so that he knows that they've been cancelled, I will be satisfied.
Final Business Response /* (4000, 9, 2015/07/13) */
Sending/receiving payments with our gifts is a violation of our terms of service. We're a gifting site!
Gifts that are suspected of being used for payments will be canceled, but the sender always either not charged or fully refunded, and we suggest this person use a different site for accepting payments in the future.

Initial Business Response /* (1000, 5, 2016/01/28) */
We have emailed the consumer, refunded the full amount of their purchase ($38.75) and addressed their other concerns, as well.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/29) */
(The consumer indicated he/she ACCEPTED the response from...

the business.)