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Address: 3100 E 45th St Ste 234, Cleveland, Ohio, United States, 44127-1091
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www.changeaddressonline.com
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We recently moved. While attempting to change my address their site states “secure address change with the ***” as I was filling out the online form they took my credit card info and didn’t display the amount that would be charged. Assuming there would be a next page to review. I clicked next and got an order confirmation. The email still doesn’t state the amount. After checking my bank account they charged $39.95. I went in their site to request a refund, and at the bottom of their page in small print it states “ Change Address Online is independently owned and operated and is not affiliated with the ***®.”
The customer made their purchase on 8/11/2020. Per their request on 8/11/2020 through our online customer support system, they were refunded the full amount of their purchase and a confirmation email was sent to the email the customer provided. There are no recurring charges with our services.
This website is masked to look like an official change of address website but I believe it to be a scam. I used it to update my address and was told that a charge for $1.05 would be taken from my account to verify my address and today saw a charge of $39.95 from the company. I have tried to reach out via phone, email, and their website to request a refund and for my information to be removed from their system and it is impossible to get in touch with a representative. Also, I looked up the company's address and saw that it is a space open for rent, no business operates from that location.
Thank you for reaching out. Per our records, *** reached out to the company and was refunded the full $39.95 on June 16, 2020. Two emails were sent confirming the refund. If there is any other questions, we would be happy to assist you.