Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate the offer put forth by Jiffy Lube, however, I am not comfortable taking my car into one of their locationsMy primary goal was to report the incident, not get something for freeI did mention that I would like my service to be refunded in my report, but that wasn't my main concernAgain, I appreciate the offer, but I will respectfully decline, as I do not wish to step foot inside another Jiffy Lube.
Regards,
*** ***
June 30, Via Internet Revdex.com Serving Central Virginia Attn: Walin Atkisson Moorefield Park Drive Suite Richmond, VA Re: *** *** *** *** Dear *** ***: Thank you for contacting us concerning
*** *** complaint I personally spoke with *** *** today after receiving the letter from your office and our company has accepted liability for the oil pan damage on her *** *** ***We are writing a check for the oil pan replacement bill and refunding the Jiffy Lube service from March 19thThe reimbursement check will be mailed early next week Thank you for your time and if you have any questions please feel free to contact me at 800-216-ext Best Regards, *** ** Customer Service Manager
This refers to complaint ID ***.In summary, Jiffy Lube upsold me a service in addition to an oil change, whereby for an additional $they would replace the differential fluid. They drained it, put the cap back on, sent me on my way, and this caused my car to break down within minutes of driving it. My car was in the shop for one week. We lost the first day of our beach vacation and had to, in order to save the remainder of the vacation, squeeze everyone in to an old, inherited pickup truck in order to be on our way. This was necessary as the district manager refused to address this until the next week and there was no authorizations or offers to provide us with a rental car.After my car was out of service for one week, Jiffy Lube paid for the repairI asked for restitution for my car being out of commission for one week, in addition to the cost of the service they never completed. They refused to reimburse me for the time I was without a car, citing "there are no receipts and we can't pay you without a receipt". I told him I should be offered the amount it would have cost me to rent a *** *** for one week, since that was what they took from me. He said, "well you didn't rent one", and I pointed out that I couldn't, because the DM was hiding and therefore could not authorize it!They ignored the request to reimburse me for the service they never completed. They continued to defend their hiding District Manager, who said, "I DID call you and left you a voice mail". I pointed out to him that my Iphone not only reflects missed calls but accepts voice mails, neither of which it reflected, and which I was waiting for the entire day my car was wrecked, and never received until the fourth day after I sent in a Revdex.com complaint.This email serves as a continuation/rebuttal because they have not yet made full restitution.Thank you for your time. Please call me a* *** if there are any questions.Regards,*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate the offer put forth by Jiffy Lube, however, I am not comfortable taking my car into one of their locationsMy primary goal was to report the incident, not get something for freeI did mention that I would like my service to be refunded in my report, but that wasn't my main concernAgain, I appreciate the offer, but I will respectfully decline, as I do not wish to step foot inside another Jiffy Lube.
Regards,
*** ***
June 30, Via Internet Revdex.com Serving Central Virginia Attn: Walin Atkisson Moorefield Park Drive Suite Richmond, VA Re: *** *** *** *** Dear *** ***: Thank you for contacting us concerning
*** *** complaint I personally spoke with *** *** today after receiving the letter from your office and our company has accepted liability for the oil pan damage on her *** *** ***We are writing a check for the oil pan replacement bill and refunding the Jiffy Lube service from March 19thThe reimbursement check will be mailed early next week Thank you for your time and if you have any questions please feel free to contact me at 800-216-ext Best Regards, *** ** Customer Service Manager
This refers to complaint ID ***.In summary, Jiffy Lube upsold me a service in addition to an oil change, whereby for an additional $they would replace the differential fluid. They drained it, put the cap back on, sent me on my way, and this caused my car to break down within minutes of driving it. My car was in the shop for one week. We lost the first day of our beach vacation and had to, in order to save the remainder of the vacation, squeeze everyone in to an old, inherited pickup truck in order to be on our way. This was necessary as the district manager refused to address this until the next week and there was no authorizations or offers to provide us with a rental car.After my car was out of service for one week, Jiffy Lube paid for the repairI asked for restitution for my car being out of commission for one week, in addition to the cost of the service they never completed. They refused to reimburse me for the time I was without a car, citing "there are no receipts and we can't pay you without a receipt". I told him I should be offered the amount it would have cost me to rent a *** *** for one week, since that was what they took from me. He said, "well you didn't rent one", and I pointed out that I couldn't, because the DM was hiding and therefore could not authorize it!They ignored the request to reimburse me for the service they never completed. They continued to defend their hiding District Manager, who said, "I DID call you and left you a voice mail". I pointed out to him that my Iphone not only reflects missed calls but accepts voice mails, neither of which it reflected, and which I was waiting for the entire day my car was wrecked, and never received until the fourth day after I sent in a Revdex.com complaint.This email serves as a continuation/rebuttal because they have not yet made full restitution.Thank you for your time. Please call me a* *** if there are any questions.Regards,*** ***